-
March 2024 by Alex B.
You had the game I wanted. It was new so the price was set by someone other than GameStop, so that was no issue. But what irked me, was I picked up an already $69.99 game, that with tax comes out to about $77, the cashier seemed to add on the protection plan without me needing it to make it $81. I asked her to take it off and she did but it was a weirdly awkward moment. Idk if she tried to sneak that in on me, because some district manager is asking them to get more protection plans, or if it's your policy to attempt to get people to pay for it without knowing, or if it's your computer system that automatically adds it; but I do not like that. The places I can go get games now has really narrowed. You guys suck, Best Buy sucks, Target & Walmart can never find their keys... Why can't I just buy something without some trickery or awkward moment? This only happens with the video game people.
-
February 2024 by Victor N.
I have been here twice for the same issue with my daughter's Nintendo switch. For some reason it keeps freezing and turns off on its on. The representative " Anthony" said well maybe your daughter is doing something to it so I can't replace it for a new one. I purchase the 2 year warranty twice as this guy said he can only keep giving me used ones. But this is the second one and for some reason it doesn't work after almost 2 months of having it. I asked him if he can please honor the warranty as I just purchased it when he replaced it the last time and he said he can't that he is the higher up here and no one else can make a decision to give me a new one. I told him that i couldn't bring it before due to work and he said and sure you could have took time off to take care of this. I'm very frustrated at this point with this location and GameStop overall with their warranty that I purchased less than 2 months ago.
-
February 2024 by Gohar K.
I get forced to go to Game Stop by my 14 year old. He is into video games and sometimes he likes to purchase the game cards instead of digital version. So here we were buying the new Mario vs Donkey Kong game. Since I have the annual membership I got $5 off the game. The employees at this location are friendly, attentive and helpful. We always have a great experience here unlike some other locations. Overall GameStop is a fun place to shop if you love playing games. I always have fun choosing stuff with my son, soon he will be older and won't need me to take him places and I know I will miss these days. Overall a great location with lots of parking space near a food court, great customer service and great deals on used games etc....
-
January 2024 by MeysamMt Official
I came for pick up and the guy was like ok give me your order number.. nothing elese..
-
January 2024 by Kristen Hernandez
Look I love coming here but the non answering of the phone drives me crazy.
-
January 2024 by Myron Caracut
In the face of unruly customers w/ invalid returns and exchanges that I witnessed - Mark really kept his cool and professionalism.He eventually helped me out w/ my console trade-in & purchases, and I was also happy to recover my National Parks water bottle that I had accidentally left here several days ago (thanks to the staff who kept it safe!). Overall a great experience w/ Mark who kept up casual conversations as he helped me out. 10/10
-
January 2024 by Marvin Gonzalez
Haven't even walked in this store but if I call over 30 times over a span of 3 hours and nobody answers the phone don't even wanna go in.
-
November 2023 by Jo Smith
Horrible staff and terrible experience. The one in glendale galleria much better
-
July 2023 by LDCNoNoNSenseLady ClayTon
I learned a lot from GameStop, Did you know that Burbank's, Game Stop, can take your fingerprints, even though it's not a Bank / Police Station nor Pawn Shop , I was told..... So, No one will bring in "Stolen Property"( said with a straight face) While I traded in two used games,( therapy,for me ) I bought from them, less than a month before, both valued @ the price of the cheapest game of the 2 games( store credit card) Name of Store should be Renamed ( Game Gougers, Pirates of BS).? Is this a New Standard, for Businesses, I wonder what their, Audit Books look like, (Creativity at it's Finest),?????
-
July 2023 by María Carson
Great location and no lines for paying or getting the games. They have a wide variety of new and used games, and lastly good customer service.
-
May 2023 by Lovgun7
for this store being small it actually has a good selection HOWEVER the 1 star is due to the workers, i dont know if this is the store where all toxic workers are sent but every time i visit this store the employees are, passive aggressive, condescending, mean, and over all rude, not sure what it is but something needs to be done to re train the people that work at this location, ITS EVERYTIME i visit this store, hasn't happen to me or else i would mention it to the worker but i do see other customers get treated really bad
-
March 2023 by Jesse Smith
Called and was told by the employees at this location that i would be able to pick up the new Resident 4 remastered coming out today at 9pm. I arrived at 9pm just find out they are closed by another former fan waiting as well. To top it off theres an employee hiding inside knowing that i came to pick up what i paid for. He was waiting for me to leave, as i walked back to my car he tries to exit, i return to find out why they are closed after confirming earlier that they were going to be open at 9 for this game release. Before i got a word out he ran back inside the store like if i was going to rob him....but in fact i got robbed..if i could give this location 0 stars i would. I hope someone reads this and understands the frustration i went through. Unprofessional acts from the staff.
-
March 2023 by daniel mino
I like this place because I'm a n**** Nerds unite!There's almost always a line when I've gone, but it's a smooth experience generally.
-
February 2023 by Anthony C.
Great service chatted it up with the workers and got some good info and they helped me pick some games I absolutely love. I'm glad they are still around.
-
January 2023 by Tiffany G.
The worst costumer service ever. They can never help you find anything, anything you ask can never be answered and they answer you like you're stupid. There's way better locations to visit or just shop online don't waste your time on this location.
