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September 2025 by Ri Pe
Terrible return policy, don't shop here
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August 2025 by Peter Xaymountry
This store is inside Burbank Town Center mall and is two levels. The first level is for women and the second level is mostly men and kids. They have some good selection of clothes. I wear their easy iron long shirts and dry mode tshirts. The customer service here is great everytime I come.
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August 2025 by Ed Sar
Keep an eye on the return items, if it passes 30 days they not only refund you, but also they don't accept exchange!
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May 2025 by Ekaterina Nikitina
I bought a t-shirt and they sold it to me at a different price, why are the prices different?
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May 2025 by Hainya “Hügø” Smith
Been shopping, big fan since living in Hamburg, Germany.
Quality, fitted well, affordable
From t shirts to business to classy
Check out a H&M location
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March 2025 by Woah
I was at the cashier wrap and Lesly was kind enough to interject and help because the cashier didn’t want to get another pant that was clearly on sale. So Lesly took it upon herself to leave cash wrap area after helping check out with a customer.. verified the price of the pant and I was correct it was on sale and I paid the price I was suppose to. Monica was super sweet as well. Thank you for helping me I was experiencing unnoticeable pain and Lesly saved me from walking further in pain throughout the store without any knowledge of pain I was experiencing today (well she might know now I was pain because of this review) and was super helpful! Very selfless, professional and kind! Perfect customer service!
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January 2025 by Hope K
So many wrong price tags, very poor management
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September 2024 by Rubi Navarro
Brandon at the register need more training. I bought a shirt and they left the sensor on. I had the receipt and he still wouldn’t take the sensor off. He had a call manager for approval.
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February 2024 by Will Fowls
Super helpful, thanks!
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February 2024 by Artos Aramyan
Manager Karen Sucks! Change manager to better person with smile.
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December 2023 by Larry H.
Everyone is so friendly here love shopping the kids department good selection and SALES!
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December 2023 by Антон Булгаков
Chic H&M, great selection of things for the whole family, conveniently located
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November 2023 by Brian S.
This store continues to have horrible customer service. I know H&M is a budget brand, so I don't expect a whole lot, but I swear the young kids who work there don't have any clue how to behave and interact with customers at even a basic level. Perfect example, I was there the other day to get some tee shirts in the color I liked, because the Sherman Oaks store was sold out (otherwise I wouldn't go to this store, based on a previous experience). I was paying with a digital gift card so I help up my phone for cashier to scan it & read the PIN code. When she seemed to be done I lowered my phone, but then she looked back and I wasn't sure if she had what she needed, so I held it back up and she goes "Oh you're good". Yes that's correct dear, *I* was good, I was holding up my phone because YOU were the one struggling. I swear these kids have NO CLUE how to talk to people at even a basic level. The 4-5 star reviews don't seem genuine. I'm sure that at least some of them are fake.
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November 2023 by Joe Akopian
Got pricey
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November 2023 by Rudy
Good for girls
