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January 2024 by Tamara Spring Cramer
This is our tweens favorite Hot Topic so we frequent it often. The staff is extremely helpful and friendly. I have not had the same experience with the team that works at the Northridge Fashion Center location; they are aloof and don't make it feel welcoming. Thank you Hot Topic Burbank, you are pretty great.
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December 2023 by Rejyna Douglass-Whitman (Citadel)
Found the merch I needed, very helpful staff, fun and upbeat atmosphere.I unknowingly left my keys under some shirts and the clerk actually waited out front to flag me down just in case I came back to see if I had left them there. 10 stars.
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December 2023 by Eric Hernandez
I like this place because I always find cool stuff here. Whether it's seasonal stuff or movie stuff like the batman which is my favorite. Mostly rock band stuff but you can also find marvel, DC and Disney stuff too.
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December 2023 by Arsenalpro1982
The inside was a little bit small but was able to walk. Got 2 Funko pops which was one piece and were cheaper than other Funko pops. The price was $12.90. Amazing store, would visit here again.
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October 2023 by Monica v (MocaMom)
Great customer service, but the store is so small. Even when the website says they have something at that specific store, they don't.
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September 2023 by Helen Q.
I placed an online order before store hours, and about less than an hour into store opening, I received notification my item was already ready for in store pick up. Employees were friendly, always smiling and offering assistance, but at the same time, they were not overbearing. My in store pick up order took only a few minutes to complete. I usually am able to find items that are sold out at other Hot Topic locations here.
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September 2023 by Zoe Rabago
Friendly staffSo much stuff to look at.Horror/anime/disney/etc
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August 2023 by Kelly Greene
HORRIBLE store management - “ALANA” was rude and inexperienced in good customer service. She kept calling me “hon” even tho I said my name twice - why do immature millennials think this is a proper early to address customers ? Then she forgot the name of what we asked her for twice so we repeated the item 3 times - and then when we asked her if she was the store manager… SHE HUNG UP THE PHONE. Apparently rudeness and immaturity is what runs this particular store. I’d go to the one at Universal, which is not only far better stocked, but far more polite and professional.
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July 2023 by Kelly G.
HORRIBLE store management - "ALANA" was rude and inexperienced in good customer service. She kept calling me "hon" even tho I said my name twice - why do immature millennials think this is a proper early to address customers ? Then she forgot the name of what we asked her for twice so we repeated the item 3 times - and then when we asked her if she was the store manager... SHE HUNG UP THE PHONE. Apparently rudeness and immaturity is what runs this particular store. I'd go to the one at Universal, which is not only far better stocked, but far more polite and professional.
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July 2023 by bunnyliz R
The store is always nice and organized, the employees are always friendly and helpful .They have nice window displays. This store always gets addicting so many cute things.I gotta stop shopping
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May 2023 by Jonah Lopez
It's been awhile since I've been to this location and I was a bit shocked everything was different. Not in a bad way but different. All the men's jeans are folded anymore but they hang them in racks. I had a great experience and the staff was polite
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May 2023 by steve harris
This is my favourite shop when I come to America so much I'm a platinum customer bring hot topic to the uk
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March 2023 by Alwaysmichelle F.
Terrible, unhelpful, they sell broken merchandise in store, things are stolen and trash is on the floor, unwilling to take returns, won't be coming back.
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February 2023 by Brittany Rodiger
I come here most of the time with my boyfriend when we hang out at the Burbank mall they have shirts that we like they have Godzilla anime shirts and 90s kids shirts just to name a few. This is really good store if you’re into this stuff I suggest you check this store.
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January 2023 by Pilar Fonseca
How could anyone say there's bad service and the employees are rude? I always leave satisfied bc the employee make me feel happy and relaxed. "ThEy wEre aLL StanDinG aT tHe CounTer" and you didn't ask them for help? That sounds like a you problem.
