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September 2022 by Mel
I got to give a special thanks to Yulissa for being helpful over the phone, I was searching for some certain vans and thanks to her help I found them. They are special gift for someone so I truly appreciate it. They also had good specials on t shirts.
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April 2022 by Eli C.
This review is for Brandon. He was kind, attentive, and I felt comfortable having his help while I was trying on shoes. I know they have sales goals etc, but he wasn't pushy while telling me about the socks and other add on items. We ended up buying 3 pairs of shoes and some socks. Brandon is a good employee, he really does a good job and I think he will go far in life. Just based on his positive attitude and cool demeanor. Thanks Brandon. You made my shopping experience fun, you rock.
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March 2022 by Courtney Galbraith
I went to Journeys on 3/12/22 with my 4 yo daughter. We were helped by a young man who was phenomenal. He was proactive at getting sizes as well as making suggestions (brought socks out that were exactly my daughter’s style) and came up with solutions when they didn’t have our size. He was also very helpful when it came to picking the right size.I have worked retail in the past and though I knew he probably had to make suggestions and such, he was very genuine and didn’t make it feel like he was trying to push products. I wish I got his name for this review but I am terrible with names :(. Great experience though!
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September 2021 by Robert P. F.
First off what can I say this spot has the Dopest shoes! I just saw something in the window walked in and Jacob right away approach me was welcoming and awesome made me feel right at home. He gave me some suggestions got my sizes lightning quick and before you know it I was out the door with five pairs of shoes. There was one pair of colorful FILA high tops that I would've liked in a different color combination, Jacob took the initiative and went online to show me whats available to me he also showed me some sneak peek shoes that they'll be getting in soon Jacob is a really awesome sales representative I don't know if he's a manager but he really should be because he handled that place very well there was a couple of other customers that came in with children and he just juggle them beautifully. I left very happy and excited to tryout my new footwear. All in all of this is an awesome spot to get some really sweet great looking shoes for an excellent price go see Jacob he'll take care of you journeys gets my five star review!
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October 2020 by David G.
I had to spot and buy a pair of converse shoes today! Luckily I ran into Alan & Hanna! Great customer service! Brought me different shoes and styles . Thank you! 5+ stars
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July 2020 by Monica Sanchez
There are so many Vans and Converse there
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July 2020 by Dennis Bocanegra
Great place to shop
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July 2020 by Jose Andrade
It was great
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March 2020 by Jessica Chandler
Amazing shoes at decent prices love my vans and converse I got as gifts
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December 2019 by Ashley Quicana
Great help on the phone & in store thanks to Kiana. She is amazing . Thanks for the help ! definitely will be back.
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December 2019 by Nikki H.
This place is horrible. The people who work here are disrespectful and rude. My mom bought me a pair of shoes and got the wrong size. I decided to return them because they were expensive and I was never going to wear them. I only tried on one shoe around my house to see if i should keep or return them. When i went back to return them the guy said there was nothing I could do about it. He claimed that i "used" the shoes and i can't get a full refund back. One shoe was slightly worn on the bottom but could easily be taken away with a wipe. The service sucks they are basically a bunch of 16 year olds and the manger. Would never go back there again, would rather walk across the mall to the Vans store to get better service. Ended up going to the Glendale mall and got a complete refund.
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April 2019 by Rebecca Durán
There's usually a decent selection here and not priced too high. More than likely a friendly face will greet you as you walk in and provide their assistance. I like coming here even just to look. They have some clothes, socks and even little backpacks!
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February 2019 by Amber Crews
So I went to Journeys today with the expectation of getting every day shoes. I selected these Adidas and immediately the sales associate asked me if I needed help. I requested my size and she explained to me, without my saying so, that these were the perfect everyday shoes. She even helped me understand how my usual shoe size could possibly be different in an Adidas shoe, and why, making the selection and process much smoother. We even ended up buying a second paid of Adidas! She was extremely nice, friendly and I definitely would ask for her help next time I buy my shoes. Which is pretty often!!! Thank you! 😊
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January 2019 by Zoe M.
i always hated buying shoes because i could never decide what i wanted or i could never find my size; i've been coming to the Burbank location for about a year and a half now and out of all the employees i've ever had help me, Kiera and Maddie are the best people there by far.. they always bring me not only the shoes i ask for but also options they think will look the best; they are honest with me on how the shoes look because they wouldn't want someone to lie to them just for sales. i always end up buying at least one pair of shoes from them! i could always sense some hostility by other employees and i never knew why but ever since the new manager Cass came to the store, the customer service has increased so much! Cass has such an amazing personality and you can see that the other employees actually LIKE to come to work! i'm so happy walking into this store even more now! This store is by far the best journeys in LA!!
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December 2018 by Betty G.
This location is great. For being a first time customer at this location my boyfriend and i received great help, we called in advance about a situation we had with some shoes and when we arrived it literally look no more than 5 minutes to fix the problem. The lady who helped us out was very understanding and helpful and I'm really grateful. I do not remember her name but the manager with blondish hair who was in around 5:30 pm you are great
