LensCrafters at Macy's provides quality eyecare with comprehensive eye exams and a wide assortment of designer brands. The staff is consistently described as wonderful, kind, professional, patient, friendly, attentive, helpful, and knowledgeable. They guide customers through the process, help choose frames, answer questions, and assist with insurance. The eye exams are thorough with no wait. Customers report wonderful and very pleased experiences, impressed with the service and the great selection. The team is dedicated to ensuring customers are very happy with their choice, offering outstanding deals and customer service. All prescriptions are welcome and most vision insurance plans are accepted.
Wonderful experience. Dr Sim is fantastic and explained everything during my eye exam. The customer service was top notch. They took the time to help pick out the right frames for me, were patient and answered all my questions without being pushy or salesy.
June 2026
Daniel was very nice and professional. He helped me put in my Meta lenses in under 10 minutes after I struggled for hours.
June 2026
Galya was incredibly helpful! She walked me through planning out my lens replacements and pricing for my damaged Ray-Bans and fixed the frames and cleaned the current lenses right there for free. I’m pretty new to shopping for frames and she was very informative!
