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June 2023 by Kisha L.
This bank has great service and easy parking. The tellers are nice and informative. The line moves fast and they are accommodating to their customers.
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April 2023 by Yasmin E.
This Bank of America SUCKS. The workers here are very rude and unprofessional. I have been coming here once a month to get change and today the workers all looked at me and rolled their eyes saying no we cannot do it for you go somewhere else. You guys really need to improve on your managment and hire some better employees.
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March 2023 by Tee B.
Friday, March 24 around 12:30pm i went in to cash one client's checks. the guy that has been working there 5 years made me feel like i was lying and making things up. i have never been charged $8 to cash checks that were each under $50. like i said Check Your Policy. he told me the manager wasn't in. they never even logged on to my client's account to see that there is no charge to me. funny thing... all the other BofA's take my checks with no problem... and with a smile. unlike here. so like i said, dude, check your policies because you look stupid working there 5yrs not knowing what the heck you're doing. just wasting people's time. this bank location has lazy employees.
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February 2023 by Anna J.
The ONLY reason I am rating this branch 5 stars is because of the CURRENT branch manager Sana. Bank of America is sooo lucky to have someone so caring and sweet. She is respectful, knowledgeable, and super professional. She was super helpful unlike the previous manager "Samantha Brady". I had horrible experience with Samantha who is unprofessional and rude. Not even sure how/why someone so incompetent and disgustingly rude was ever promoted as "Manager". Anyways, the current manager is the best! Also the Regional Manager Anita was super helpful and sweet. If it wasn't for Sana, I would have left a negative review. Thank you Sana and Anita for all your help!! Much appreciated!
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October 2022 by F M.
I went in to do a simple cash withdrawal that was higher than what the ATM could provide. There are three teller windows and the line was going outside the door. They only had one teller working and when I approached the manger and asked if he could put more tellers on, his answer was abrupt and not concerned. I had limited time and I think it's unacceptable to not respect your customers time especially when you have the staff to address the issue. The staff didn't seem to care about the long line and that it took me 25 minutes to complete a 2 minute withdrawal. Terrible branch. Also nobody EVER answers the phone at this location.
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October 2022 by Elvis A.
Multi billion dollar bank. Only has one teller ever working everytime I go in with 4 managers standing around if they can help, long lines, closes early, charges monthly fees to bank with them.
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September 2022 by Maryann V.
The week of 9/12/22 absolutely NO tellers were at this branch as the only ONE that works there was on vacation. A customer is expected to use electronic devices left out on a table to conduct their business with the bank. There is no one to take personal responsibility for the bank's business. No human to speak with. There was one person who was showing customers how to use the electronic equipment. That is all. This is an unacceptably low level of customer service!!!
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August 2022 by Abigail V.
The worst bank ever, where do you see that theres 10 people in line and they have 1 slow teller wait 25 min to make a deposit. Just ridiculous. This should not be acceptable ever.
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June 2022 by Kevin M.
Easy parking, 2 ATMs, but the staff inside is enough to make me leave BoA all together. They stare at the line, knowingly move slow, and don't attempt to get things moving at all. It happens every week when I go in. And there's multiple people behind the counter ignoring the phones and not helping with the line. They are more concerned about people signing up for accounts then Customer Service.
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April 2022 by J. S.
Awful bank, awful employees. Nobody answers the goddamn phone--it just rings and rings. I kept calling, nobody answered, so I called on the drive over, walked in, and heard the phone ringing in the back, the women at the windows purposely ignoring it. Speaking of the women at the windows, all of them suck at their jobs. All of them. They suck. Shitty attitudes, constantly changing the rules, half of them hanging out in the back while one deals with a line of customers, bored-to-death looks on their faces, most of them dressed like they're going to a nightclub--it's crazy how much tit skin I've seen in one bank, which usually wouldn't bother me because I'm a dude, but when someone sucks at their job as badly as the women here, tit skin no longer sways me. And just so I don't come off as sexist--the men working here suck ass, too. It's all bad. Speaking of constantly changing the rules, the bank's hours are hit or miss--I swear to God, I think they put times on a dart board, then throw a dart every morning to decide when they're opening. I went in for quarters today--sometimes they give you whatever you want, sometimes only $40, sometimes only $20. Sometimes they make sure you're a customer, sometimes they don't give a fuck, so again, they must use a dart board to decide how much change they're giving on a particular day. The place has a dank, unhappy vibe like a YMCA locker room that matches the personalities of the people working here. Tear this motherfucker down, build more parking lot, and be done with this goddamn location. Even better, put some Porta Pottys on this new parking lot, so I can take a shit where this bank used to be. In closing, fuck you.
