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February 2024 by Eileen A.
My mom needed to exchange about 9 t-shirts she had purchased in another old navy location . We got to this Burbank mall old navy located in the food court level about 5 minuets before closing. We saw a gentleman named Armen near the front entrance and asked if he can tell us where the T -shirts were . Not only did he greet us , but with a very pleasant attitude , walked us over to the table where all the shirts were very neatly placed . He then pulled out the size we needed in each color . He asked if we needed help with anything else . Then he showed us where the registers were so we can proceed with the exchange , where Paulina helped us out. Armen was very pleasant and extremely helpful . It's not typical to find such helpful sales associates these days anymore . Also , the store looked neat , clean and well organized .
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October 2023 by Jessica H.
I completed an exchange of clothing purchase. I was very satisfied with my exchange/purchase. The staff by the name of Erin demonstrated highly valuable and excellent customer service skills. Those values are hard to find now n days but I found them at this store. The manager who also assisted in my purchase was also very helpful. Overall the best Old Navy store I have been to. It is fully stocked and many options in clothing. Best customer service!!!
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August 2023 by Delmy Perez
Found some great items for back to school shopping. The sales assiciate, Raul, was so nice and engaging. I ended up applying for and getting approved for a store credit card because it gave me 30% of my entire purchase. At first I said no Thanks but once he showed me the savings of over $70 i said what the heck and applied. I'll just pay the card off when it arrives. My daughter found a cute squishamellos backpack, my teen some graphic T's and my 6yo boy some pokemon and nondistinct shirts and shorts to his liking.Thanks Raul!
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March 2023 by Rudy
Neat and clean. Fully stocked too
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February 2023 by Char Penson
Your standard Old Navy. Most of the staff was nice and willing to assist. I had to go back the next day before flying out because the sales associate was preoccupied and didn't take the sensor off my items.
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November 2022 by Mark J.
Thank you Henry for helping us out with my purchase! Thanks for the Awsome custumer service ! You are truly appreciated!
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November 2022 by Dianna Morris
This clothing brand is my favorite. Love the designs and of trendy.
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June 2022 by Betty C.
Went here to buy a gift for my boyfriend and the sale associate, Autumn helped me. She actually went out of her way to help me, by walking me to the section I needed to get to. She was very sweet. The store was very neat and the staff were very friendly. Thank you!
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June 2022 by Priscilla Tina
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May 2022 by Mae Reyes
Comfortable, ready to wear clothes for all, median price range, get ready for summer!
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May 2022 by Eli C.
I first want to say that the staff are great and very helpful. My review is for the misleading sale. And the way they merchandise their leggings and shorts. They are not in any organized way, and all mixed up. When you put a sign on the top of the shelf saying buy one get one half off but then fail to mention that all the leggings and shorts are different prices and it only works with the items of exact said price, you should state that sh!t on the SALE SIGN! no wonder there is a class action suit against y'all for misleading the customer, And the sales guy says its a constant complaint, By the time you're at the register you're done and don't want to head back to search for the right combo of sale items. Considering how unorganized and messy that section was I was lucky to even find any thing that fit. Next time I shop I will know better, But this isn't the way to gain customers. It's the way to make us hate you and never want to shop there again, I'm gonna try it out again maybe next year since j don't go in much. But I'm gonna be well aware that old navy is misleading its customers and full on scamming them. Hard earned money sucked away by this corporation that cares not one bit about anything but money,
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April 2022 by Oliver Williams
Clothes are a good price. And good quality. But, I really don't like the new paying options. I hate self-checkout. It's just stupid.
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April 2022 by G
Great store prices and clothing, and store manager jessica t is awesome too 5stars for burbank old navy
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April 2022 by Leesha Moore
First timer and I fell in love ! Can't wait to shop here again !
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March 2022 by Gregory Placer
All self check out when we went. Very helpful staff.
