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August 2024 by B R
I’ve had a mailbox with them for awhile and they go above and beyond to help me everytime!
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August 2024 by Vanessa Sagar
Very helpful and amazing customer service!
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May 2024 by George Zavala, Jr.
Mom & Pop shop with bad service. The lady is very nice. Her husband is very rude. I don't know how they've stayed in business so long. lol.
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February 2024 by Tori Jackson
Andre is very meticulous and knowledgeable, I’m grateful his store is so close!
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January 2024 by Victoria Garza
Nope! Avoid!! ??
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December 2023 by Leslie O.
I wanted to send out just a card and didn't have an envelope but the lady said i should get a padded one and said shipping was gonna be $9....i explained to her no i don't want this i just want an envelope and stamp it became an issue as to why i don't want to pay and had me explain why i don't want to pay. I stated multiple times I'll just buy a card and use the envelope but she kept arguing with me saying no I'm not giving you a card...i had to repeatedly say I'm saying I'll buy one to use the envelope and then she told me to grab a small envelope that I KNOW won't fit. But i ended up saying see i know this won't fit can i just buy a card? She finally gave in and said well now i can't use this padded envelope...like lady maybe don't seal it when im still LOOKING and talking about about a different one? Idk. And of course i had to pay for that. I feel like this place overcharges and makes people choose the more expensive option. I could have done ground shipping for my things but she said i HAD TO get certain shipping...i feel like i was pressured to get the more expensive shipping. I used to come here all the time and now i won't be returning. I'll go to another spot.
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December 2023 by Russell Q.
After a frustrating experience with UPS, I found this place for my notary services and I'm glad I did. The service was excellent, knowledgeable, quick, and friendly. I will come back in the future. Thanks
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November 2023 by W B.
I've been to this place twice and both times I was basically held hostage by their scamming. The first time I needed a simple document notarized, an acknowledgment of my signature which by law does not require fingerprints, I know as I AM a notary, and these clowns wouldn't sign my form without taking my fingerprints. I would have gone elsewhere but needed it asap. Inept and super sketchy notary practices. This time I had Amazon packages delivered there to avoid porch pirates, but after scanning my bar codes (several times each) they started saying- oh it doesn't match the system so we can't give you your items. Wasn't until I started dialing the Burbank police that they said..oh lets just take a picture of the boxes and it should be ok. THIEVES! 2000% reporting them to Amazon, but beware once they scan your item as if you picked it up...then the multiple scans of the same item, even if they "show you the screen" are obviously going to no longer match any pickups. Scammers on every front.
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November 2023 by Актанберди Нуршатулы
Never come here, terrible service
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November 2023 by Aktanberdi N.
Really bad service, wanted to make a 2x2 photo in jpeg form. But got a photo just scanned and curved. When I asked to fix that, they told me don't I have a software or photoshop to do it by myself
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October 2023 by Judy L.
Tried to drop off a package for UPS return since it has every delivery service poster out front but was told they have to package it up for you and pay for them to box it up & ship it out. Lol! Wow.
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October 2023 by Laini G.
DO NOT GO HERE if you value the goods that you are sending!!For many years, I've used Sunset Mailboxes to ship stuff home to Canada while I'm here on vacation, doing research and buying lots of research books. I've NEVER had a problem with them, and I should have returned. I'm sorry, John. Lesson learned. Never again. This place was super close to my Air B & B, and they were open an hour later after an event I was at in Hollywood, so on 2 different days, I took 5 boxes of books I was buying for my research library, my personal stock of books for an event I had in Hollywood, and also some Target doo-dads and groceries. I noticed the owner was not padding the contents very well, and I asked him to please put more padding in because it was groceries and books, which are not a good mix. He protested that he was trained very well to pack, and it would be fine. Well, most of the boxes got to me OK, but GUESS WHAT, ANDRE?? IT WASN'T FINE. One box still had not shown up by the very end of September/early October, so I called FedEx. Unfortunately, they had called when I was in a meeting and I couldn't pick up. The last box was shipped back to my Air B & B (it was just lucky the owner and I got to be good friends while I was there. I shudder to think what would have happened to my stuff if we hadn't!). His neighbor who was housesitting brought the box inside, but it had been sent back for improper shipping because some Trader Joe's item I bought BROKE OPEN in the box (way to pack, there, expert dude). Unfortunately, my Air B & B owner had left for Europe not long after I left L.A. on September 10th, so I had to wait until he returned for it to get re-sent back to Canada. I was forced to my host re-send it without the food items (no Trader Joe's Speculoos, except the stuff that ended up all over my books). I finally got the f**king box today, and most of the books are going to have to be cleaned up, page by page, with a wet rag, a knife, a scissors, and Goo Gone, because the pages are all stuck together. It's going to require surgical excision so that I can even read them. The books themselves are ruined, and are now worthless. Several of these are rarities, especially one from Agnes DeMille I'm not sure is recoverable. It is COATED in sticky goo. The top cover, under the dust jacket, between the pages...everywhere. Plus, the entire time Andre was wrapping everything the first time, he gave me attitude. I was on vacation, shrugging it off at the time, but my Air B & B owner has had run-ins too with him in the past. Now after reading the reviews, I wish I'd never gone anywhere but my old faithful Sunset Mailboxes. Add to this, the fact that I had to spend ANOTHER $130 to re-ship the stuff just so I could get it home? This place could catch fire and I wouldn't shed a tear.The topper is that the owner is a massive Trump lover to boot, says friend, who dealt with him once and also won't return. Do yourself a favor and AVOID.
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September 2023 by Michael P.
I went to purchase a SINGLE STAMP today. The clerk told me it would be$1.32 cents. I said that's ridiculous-- I said it was around .55-60 cents -- he said I was wrong and it hasn't been that low for a long time! Incorrect, I went to USPS behind PATY'S-- a few blocks away. I asked the postal worker for the price of a SINGLE STAMP. Answer: .66 cents. The Postal Annex was misleading and pompous -- one would think that a postal iteration business would KNOW the actual price of their products. It is bad business and I won't be buying anything from them ever again. Misleading know it all's.BUYER BEWARE!! Egregious way to rip off consumers. GO TO THE POST OFFICES.
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September 2023 by Sabrina Lamoreaux
Do not go here!! I was told by a co-worker that this place was great!! Well...in order to save time waiting at the post office, I reluctantly went here to mail my rent check by certified mail ( I usually do it at post office). I assumed I would pay an additional fee of about $1. Oh no! This very rude man charged me almost double what the post office charges. I paid 10.62 to mail my check. Not even return receipt. This is absolutely price gouging! Never again. Avoid this place!
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April 2023 by Richelle N.
André and Ruth are super helpful and nice. They explain the costs of the items being sent and are very transparent. The handle multiple types of returns and drop offs. All around a really nice please to send, return, and/or get packing supplies.
