-
March 2024 by Christine T.
Ralph's certainly needs more checkers. The line is way too long and the prices are too high
-
February 2024 by Bruce Wayne B.
I avoided coming to this Ralph's after experiencing terrible customer service a few years back . I just moved to Burbank a few months ago and this is the closest Ralph's now . I guess nothing has changed because the employees are still extremely rude and unhelpful. I had to return an item I literally purchased 20 minutes prior and the check our worker was so rude Such a bummer because any other Ralphs I've been to they're pretty nice . I guess I will continue travel to Sherman Oaks Ralphs for things I need .
-
February 2024 by Rivas L.
I called Ralphs on Victory and Buena Vista to find out if they had Pork Lard. I rang 3 Times and the Dial Zero Option Did Not Work. Nobody Answered the Phone . I ended up pressing Option #4 and a Very Kind Gentleman Named Ernest or Ernie answered the phone and Went Out of his way to help me. He checked stock on the product I needed and informed me they are out of stock. Saving me a trip. Management, Take Note: It is people like Ernie who Make for a Good Shopping Experience. But sadly it is People like Ernie who are Under valued. It is He (Ernie) alone who gets the 5-Star Review!
-
February 2024 by ThanhThuy L.
Walking and front door with bigger poster says $5.00 for chicken. As I approach to the counter some people took a few chicken on their shopping carts so I made a Conversations with... I bought 2 chickens to home and other treats. It turned out easy seasoned chicken and I finished half. I definitely come back in Thursday and Sunday for other treats.. yummy, too
-
February 2024 by Mia L.
Mercy was so kind and helpful. I was stuck in the self checkout line, and she came right over and helped me check out, without embarrassing me or rushing me. Great work!
-
January 2024 by Maggie H.
3.5/5 We stopped in here quick for some sundries while we were on vacation. I'm not sure if this is a CA thing or not but it was stressful to get a cart since we couldn't enter the entrance area again until we left. Staff weren't super friendly. Decent selection with OK prices, it got the job done!
-
January 2024 by Alejandro Cuevas
Very good service fresh food
-
January 2024 by James Carey
I like their app and wide selection of goods and produce.
-
January 2024 by cc Valley
Worst customer service ever. Employees like Miguel, who sadly is the manager, are the reason why I rarely shop here or at Ralph’s in general. If their customer service wasn’t so lousy then they would be able to retain their customers better.
-
January 2024 by Crystal Figueroa
Please call the cops and get some help. Absolutely heartbreaking that I’m afraid to go shopping here because I don’t want to get robbed or worse killed. There is always some one asking for money and scary people. I hate going into this location. Just now my 17 year old was almost attacked by a man asking for her soda. He followed her to the car and was screaming at her to give him a soda. She’s completely panicking and crying. Sad! Make it safer for the people of Burbank or close the doors.
-
January 2024 by J H.
Arecely from the Deli Department is a horrible employee. I called the corporate office. Let's see what happens.
-
January 2024 by Autumn C.
They need more people to serve food, woman focused on only the people near the deli. I stood there 10 mins and all she did was help the left side and two others before me left. I asked because i stood there so long and i didnt know about the numbers, she told me i had to pull another one which put me last after i waited so long and quietly. Honestly sad and she seen me waiting that whole time too
-
December 2023 by Anna M.
I was so lucky that this location was open on Christmas Day. I don't really celebrate it anymore and I don't have any family to go visit so, I wanted to have a feast by myself, I didn't have anything in the house so I decided to drop by. This location isn't too far away from my home store but, it's one I rarely visit. I remember coming a couple months ago and it looked so empty. I had trepidation coming here today but I was craving sushi and nothing was open. I know grocery store sushi is hit or miss but, I'm not picky especially today (Xmas day) I was lucky to find the store was bustling with other shoppers, still able to find parking. They have a big lot which I really like and a CVS next door. The hot bar had a few interesting items, a rack of ribs which I was super tempted to get but, since my last experience with Ralph's' ribs was terrible, I decided to skip it and went to the sushi section. They had a good variety so I got the Philadelphia roll and the California/Crab roll. Then I swung by the beverage section and it always astounds me that the Starbucks cold brew (ready-made bottle) is so expensive here compared to Target so I got Stok instead. Then I got some snacks and was lucky enough to find a small gift section at one of the end caps. I had one or two people I still needed to get fits for and thankfully they were already on sale. Grabbed it and went home. The sushi wasn't that good, the rice was stale but still edible. The snacks were delicious as always and the Stok was good in replacement of the Starbucks. I liked the variety of items this location carried and the cleanliness of the store. Might visit again.
-
December 2023 by Lorena M.
This place sucks shit customer service horrible last night spoke with mgrs Herbert due to a cashier speaking wrong to his coworker horrible then this morning comings to get stamps around 7 am and mgr taking her sweet time instead of ringing me up because I'm in a hurry to go to wk she's talks to her coworker that is extremely bullshit mgrs and certain employees should not be working there at all. District mgrs should hire people that care about their customers horrible treatment.
-
December 2023 by Aaron Stall
The Starbucks employees in this Ralphs are so wonderful! Boris, Natalia, Rose, and now Tiffany, thank you! 2 for 2!