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February 2024 by Bianca Burciaga
The store is really nice and convenient but that short hispanic girl with black hair and heavy lashes and brows including that tall hispanic loser are both so rude and tacky, wanted to try some new balances and asked for 8.5 and she said they only have full sizes which I knew was a LIE and then the tall loser tells me they do have 8.5, all they do is stand and talk waste not doing anything with their lives. Like if you don’t wanna hustle and sell then go work as a loser security to stand there! Ps that short one was rude last time too and will come back to post her ghetto name.
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November 2023 by Gilbert L.
This place has the best customer service. I was helped by a beautiful girl name Kenya shout out to her, she went out of her way to accommodate my shopping needs and got me the kicks I wanted. Definitely recommend this place.
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September 2023 by Edward H.
Great customer service experience. Please see store manager Kenya. 1st class professional. Going above and beyond. Definitely will be coming back.
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June 2023 by Ashley R.
Great environment! Great workers. Kenya is very friendly and helpful. Great experience
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June 2023 by Lorena Venegas
I went to shoe palace in Burbank town center hoping to buy the Panda dunks lows . I got there and asked to try on the shoes and I was told that I COULDN’T TRY them on and that they were FINAL sale. I thought it was ridiculous for them to say that so I left the store. I came back and asked to talk to the manager her name was ASHLEY . She told me the same thing , that I could not try the shoes on and that they were final sale. I then asked her “WOULD YOU BUY A PAIR OF SHOES WITHOUT TRYING THEM ON ? And she answered “Yes, cuz I know my size” I replied by saying “ I Know my size too BUT SOME SHOES DONT ALWAYS FIT THE SAME “ she was rude and also told me that “it wouldn’t be fair for the next customer to buy shoes someone else had tried on” the reason she gave me made no sense. Shoe palace you need to choose better managers.
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June 2023 by Nestor Salgado
Kenya gave terrific customer service she is the manager I believe. My mom and I appreciated her service
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June 2023 by Henry Khachatryan
Worst customer service out of all shoe palaces in Los Angeles area.
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June 2023 by Renee O.
I visited Shoe Pavilion at 7:30 P.M. Today, Monday, June 5th and was disappointed by the poor customer service provided by two employees (one wearing thick fake eyelashes, and the other with long straight brown hair) both not wearing name badges to identify themselves. From the moment I walked in, they seemed disinterested in helping me find what I was looking for and were not friendly or welcoming. When I asked them for assistance, they were unhelpful and dismissive, making me feel like I was bothering them. I asked for shoes in my size and they told me to go to the women's section for my shoes. The women's section only has size 6.5 on display and was of NO help. I asked them again for help and they were again rude and dismissive.Their lack of professionalism and poor attitude made me feel unwelcome and uncomfortable in the store. I was hoping for a positive shopping experience, but unfortunately, the behavior of these employees left me with a negative impression of Shoe Pavilion. I hope that the management team takes action to address this issue and provides better training to their employees on how to provide excellent customer service. Until they do, I will never shop there again.
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December 2022 by Jovan S.
I just want to give a huge shout out to the staff at Shoe Palace in particularly store manager Kenya and her crew Kat and Emily. My daughter had a huge basketball game and had little to no time trying to find a black shoe to match her uniform, but after a lot of trial and error from my "picky" daughter lol the staff was able to find a shoe that fits her perfectly!!! I can't express how thankful I am to you ladies. Great Work!!!!!!!
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December 2022 by L.L
I visited here for my kid. Lol not much selection. I think they watch you more than help you with assistance.
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December 2022 by Cristian Ramirez
The shoes are really nice
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November 2022 by jason nichols
Good service okay
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October 2022 by Howard A.
Great store. They never really get good releases on shoes or gear but I will say the managers and employees are super good to the costumers.
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June 2022 by Martha E.
Doesn't even deserve a star! Employees are too busy flirting with each other to acknowledge customers there! We basically did their job for them!
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May 2022 by Peter Kahama
Came in to buy AF1 and was only given one shoe to try on while the associate (Brian) held onto the other shoe in box behind the counter. Meanwhile other customers were given both pairs to try on as per usual. Couldn’t help but feel racially profiled and ended up returning the shoe. Brian did apologize but I would strongly recommend management address this, as I likely wasn’t the first to experience this and may not be the last.
