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December 2023 by Charlotte C.
I visited this weekend to pick up some Pokemon cards for my kiddo, and to browse their selection (I collect rookie cards, and know my way around a card shop). I am flabbergasted by the absence of customer service in this shop. We weren't greeted or engaged with at all. Okay. The people behind the counter were not only unfriendly, but acted visibly annoyed when I asked to buy a few packs from behind the counter. While being rung up, while still being basically ignored, I was chastised for paying cash and not letting them know upfront (they don't charge tax on cash sales). If you would have actually engaged with me maybe I could have told you! They had a poor selection of slabbed cards, and not much of interest on display. There are so many great shops in LA, and Bullpen won't see another dollar of my money. I recommend The Hobbyist, Valley Sports Cards, and Cards and Coffee, where they provide top notch service and legit selections of cards.
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October 2023 by Chris F.
The best card store in LA! The staff is amazing and helpful with good prices and selection. Good value boxes and singles too.
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October 2023 by Chris Fagot
The best card store in LA! The staff is amazing and helpful with good prices and selection. Good value boxes and singles too.
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September 2023 by John R.
Got back into collecting sports cards after a 20 year hiatus and the Bullpen Burbank is by far the best sports card store in Southern California. Billy, Mitch and the rest of the staff are top notch and extremely welcoming and knowledgeable. The store has that old school neighborhood vibe and never disappoints...and by the way, they have anything and everything you could be looking for, and at the right price. Definitely worth your time.
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September 2023 by Pablo M.
Went in to get a price on a kobe rookie card . I already knew what the average price of the card would be , but i wanted to see if they would offer me that or what they thought it was valued at . He told me $1 for a kobe rookie card . Lol . They are just trying to scam me and lowball me . Went to the other shop in Burbank and they offered me $100 for the card . Last time i ever step foot in this shop . The last owners of the shop were great, these guys are jerks and they are unprofessional. Let me save you a trip DONT GO..
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September 2023 by Lindsey D.
Bullpen is my sons absolute favorite store. They have an amazing Pokémon selection with dollar boxes that my son lives for! We swing by there mostly on Saturdays and Dustin and Billy are THE BEST! Always so helpful and kind. Cannot recommend this place enough!!
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September 2023 by Sylvia N.
My son and I have been going on Saturdays for the past year and have been experiencing great customer service and gaining knowledge on sportscards and pokemon cards..They have a large selection of both types of cards and great prices..The staff is welcoming and helpful.If you or your child is into collecting cards ....this Is the place to go.
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August 2023 by Michael M.
Had visited Porto's in the area with some friends and we decided to give this shop a visit. First impression, very small, no signage to tell you it's a shop until you get to the front door. There was one worker behind the counter watching tv, it was the store manager named bill or billy as I can't recall. We weren't greeted but stared at by him, he seemed more focus on the tv than to help us out or even greet us. Clearly didn't seem interested or engaged at the moment. We browsed around their small show case but they are mainly a store that sells wax from what we saw. It wasn't until we asked him to see some cards that we would even notice he spoke as he was silent the whole time we were there and gave very little customer service. The price ranges were over comps to what last cards sold which makes sense since their a business. Their wax prices were the same as well. This shop was a one and done visit for us, clearly the worker bill or billy didn't seem to enjoy his job and gave a disengaged environment in such a small space that made us feel unwelcome.
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August 2023 by John W.
I frequently visit the bullpen. It's the only place I buy cards. The one employee is very helpful and knowledgeable. I believe I've worked with a guy named Billy. His exuberant and passionate energy made my experience top tier. Definitely recommend and I'm excited to go back.
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July 2023 by Joshua Libin
Great shop, one of best in La. Great selection and customer service!!
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July 2023 by Philip A.
The second I walked into the shop I was in awe with the amount of wax they had. Very cool place to go to. Staff is very nice and knowledgeable. Just got back into the hobby and wasn't sure what to get. Billy was very helpful and helped me choose a box I wanted.
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July 2023 by Doug M.
Found this shop waiting in line at Porto's. I didn't realize that The Bullpen opened a shop in Burbank. They also have a great spot near LAX that caters to the rich and famous. Little did I know that the Burbank shop blows the LA store out of the water. Great customer service, excellent pricing, and a very knowledgeable staff. This store is very clean and organized. It's located in a very safe part of Burbank, literally right next to Porto's. I love spending my money here, and you will too.
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July 2023 by Bassem H.
Lots of selection for different sports and TCG. Helpful and knowledgeable people working there !
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June 2023 by Levi C.
Me and my friend went to the store with high expectations after we saw the quantity of cards and boxes they had there. Unfortunately it was not as good as it looked. The man behind the counter was incredibly rude and I felt he was annoyed by us being in the store and asking him questions, he was ignoring us and he sold my friend an expensive card with a giant crease in the middle. He was bad at his one and only job which is to please customers with good service. Overall the experience was bad and I do not recommend.
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June 2023 by Simple Snacc
I went up with a small 8-9 card list for Pokémon TCG and asked for help. The guy behind the counter said, “I don’t know anything about this. Just look for what you want”. Like what? What type of customer service is that? I was here on Sunday June 18 at 4:45PM. He made me so angry that he couldn’t even be bothered to do his job. Skip this card shop, what a disorganized dump. Why work here if you won’t even help out customers?
