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March 2024 by John B.
SHARING PSA FOR ALL CUSTOMERS AND RENTAL HOUSES! I contacted my rep at Studio Depot for a set of 10' speed rail which I was able to purchase at a discounted price. I was initially very satisfied with the order and requested that it be fulfilled. I provided my FedEx account number to the representative and authorized him to charge the account for the shipping. However, the representative failed to inform me of the shipping charges before completing the order. After days of waiting, I figured the order was sitting in the shipping cue since I was never provided a shipping cost or tracking number. The shipment arrived out of the blue; and about a week later, I was hit with a $1,507 charge from FedEx which I initially figured was fraud. Come to find out, there was either negligence in the measuring of the package, or ignorance of courtesy, that resulted in an automatic "Ground Unauthorized Package Charge" from FedEx in the amount of $1,250. That meant that the total cost to ship the item without the extra charge was $257, which in and of itself should be reason enough to inform me that the shipping would cost more than the item itself. Nevertheless, were I made aware of any such shipping cost, I would have happily driven from our location in Santa Barbara to LA to pick it up myself. Hell, I'd even bike there. Since then, I have reached out, pleading for a resolution, and the issue has simply been neglected. LONG STORY SHORT: IF YOU ARE PURCHASING ITEMS THROUGH SALES REPS AT THIS COMPANY, explicitly request that they inform you of the shipping charges especially for larger items. I certainly hope that this company increases its transparency with its customers in the future. Don't waste your time or money here. I still hope to see this resolved.
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April 2023 by Gordon
Great place and top notch customer service
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May 2019 by Casey Cardinal
I've never loved a Studio Depot more! The staff is extremely helpful, and their stock is incredible - they always have everything I need, even random items that I would never guess that they would have. Such a great neighborhood store!
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March 2019 by Wayne Kurtz
THEY WON'T TAKE BACK DEFECTIVE MERCHANDISE...
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September 2018 by Jeff Komarow
This place showed up on my phone as a new place to buy expendables, so I travel to the building and it's only wholesale to production companies. That's a bummer to hear- but on top of that the staff inside seemed mad at me like I'm wasting their time. What makes you want to be rude to a longtime customer? Who knows, well you want to go to filmtools down the road, not here.
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August 2018 by Spenser Adelstein
Studio Depot is a great one-stop shop for Expendables needs. They're more of a warehouse, so if you need a regular store, go to their sister company Filmtools.
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June 2018 by Dave Knopf
Great place they have absolutely everything and if they don’t have a probably don’t need it
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May 2018 by Daniel Graves
no retail at this location any more. its just wholesale, will-call. They said they had a Retail outlet at Burbank Blvd and Victory Blvd, we couldn't find it. Staff attitude is "we don't want retail business, just big contracts"
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August 2016 by Johnny C.
This place, as a retail operation, is a complete joke. First, they confirmed my new magliner was at the store, ready for pickup....I drove 1.5 hours, to discover they've put my cart on a random delivery truck...completely wasted my time and energy....and I had to wait around my office all day just in case the delivery guy showed up...complete cluster. Since I drove all the way up there, I figured I'd pick up some supplies from their storefront....big mistake. I bought two dimmers for roughly $100 apiece (1000 watt) and stuck them in my kit, not needing them for four months...finally I plug them in and BOTH of them turned out to be duds....literally never worked!!! At all!!! I called the management and they were nice but according to policy, they cannot take returns on electrical gear, even if it's never been used....I would understand if I'd used them but they're spotless, brand new and un-used.. Upon visual inspection, you can tell they've never seen a set. Management basically they told me I was out of luck and are giving me the name of a repair guy which I have to pay for.... I feel like there is an honor code in this city and they are breaking it....and as a retailer for industry people Studio Depot should stand behind their products. I simply don't trust them anymore. Needless to say, I will never shop there again. I will also urge my friends and associates to shop elsewhere. There's simply no excuse for a retailer not standing behind the products they sell.
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July 2016 by Ben D'Avanza
Great gear shop!
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May 2016 by LJ L
Dean Cundey and tour.
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July 2015 by Toni L.
This place is pretty sweet. I have mixed feelings about the new location, it's a bit more industrial but the inside is more crowded. The floors aren't carpeted & product is kinda just crammed together. However that def won't stop me from coming here. Just like the older location better that's all! Yes they are a bit pricey, but there's not really a huge market for film equipment. Today's trip I scored some black A Clamps. I know it sounds pretty goofy to get excited about a clamp, but at the same time it's fun to collect smaller items that don't cost an arm & a leg for your studio! Plus, it saves me the hassle from having to spray paint all the clamps anyway! Also I got 20% off my purchase, not sure why, but yay! I will always come back here when I can. The only shitty part is they are open on weekdays only :(.
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July 2015 by Samson V.
This place has it all, from inventory to a friendly staff! I came in with questions and left with answers and exactly what I wanted. Thanks guys! I'll be back for sure.
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February 2015 by Anthony A.
Came here on a run and needed five items. I'd called around and found some other stores that had two or three of what I needed, but none had all five. Walked in, handed the guy behind the counter my list and he immediately began pulling all the expendables I'd been asked to get. Meanwhile, another helpful employee got the velcro strips I needed. "Hard side or soft?", he asked. I wasn't sure since no one specified. "I'll just give you both. They're cheap enough anyway.", he replied. Killer service, vast selection and easy parking.
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October 2014 by Yuri S.
Great selection of stuff. This felt more like a professional store rather than a consumer store. Great prices.
