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December 2023 by Debbie M.
I just went to the UPS store to try to get a copy of a receipt I misplaced. I sent a package about 4 months ago and needed a copy because I lost mine.I couldn't have asked for a nicer person to help me! Ana spent several minutes navigating their system to find it. And she did.I am so thankful for her patience and amazing customer service.It's people, like Ana, who make the world a better place and make me a loyal customer.
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December 2023 by Rachel T.
I go out of my way to come to this store! Such great, friendly service... Ana is wonderful :) thank you!
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November 2023 by Jada M.
I've been using the UPS location for a few years now and cannot ask for better service. Everyone has always been nice and helpful everytime I've come here. I live around DTLA but have no issue with driving to Burbank when I need to check my PO Box or do a return because that's how much I admire this location! 10/10 would recommend
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November 2023 by Mark N.
I usually go to the Glendale UPS but today I went to this location instead because it was the nearest one open on a Sunday. Jennifer did a great job helping me with my packages and she was very sweet, patient and friendly. I also spoke with Yesenia and she was great too. Amazing customer service from these women :) Will be coming back.
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November 2023 by Pamela B.
The UPS store on Alameda Avenue in Burbank. This is my favorite UPS store. The customer service is top-notch, efficient and professional. However, today Jennifer made my experience even more superior! Jennifer took it upon herself to go the extra mile to repackage my return so that it could be sent immediately. I would've had to return home, locate packaging, and then return to the store at another time to accomplish this. Jennifer, you're the best!
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November 2023 by Russell Q.
Good service. No delay. Reasonable 85 characters to complete the review.85 characters to complete the review
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November 2023 by Lauren L.
I've been to a lot of UPS stores in my life and this one has the kindest employees so I come to this one all the time. I have to ship packages for my work so oftentimes I come with a few items to ship and they are alway very fast at shipping everything.Last time I packed my own packages and brought them in, but I didn't package them very well. The kind employee who helped me offered to tape them better and did it at no cost. I've been to other locations where they charge for a piece of tape so this was much appreciated. Definitely recommend if you need to do any shipping!!
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November 2023 by Melissa Alvarez
Ana provided excellent customer service. She went above and beyond to be super helpful and nice.
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November 2023 by Kyle V.
Ana, just overall good customer service. Attentive and helpful. I just went in to print a few documents but she was able to tell me out and also let me know on other products to make my document more professional. Thank you Ana
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October 2023 by Brandon M.
Josue was really, really polite, helpful and informative. It's rare to meet people who truly care about your experience, but he's proof they still exist. I did not have the chance to work with Eliseo, but you can tell he was working really hard in the background to be as helpful as possible. Many thanks to them both.
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September 2023 by Erika C.
I make all my Amazon returns here and they are always so helpful and kind. Thank you to Erik, for always being quick and helpful!
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July 2023 by Marc Saraceno
They are so cool at the UPS STORE. I have always been treat with the utmost respect. It's my go to store for all my son's High School work. Burbank, California. Marco
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July 2023 by Eric Kim
Eric went out of his way to go to my car and help me bring some boxes that I needed to ship into the store. Super kind throughout and honestly best UPS experience in LA I’ve had so far!
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July 2023 by Kay K
Best ups store I’ve gone to in Burbank they are fast nice and helpful the other location on 3rd is horrible use this location if you are in Burbank
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June 2023 by P chinese
Bad experience paying for a box to ship back to Amazon rather than the employee contacting Amazon to pay for the box. Bad service.
