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August 2023 by Carlos Hernandez-Torres
It's a great location, everything about it feels great, especially the employees, they're very helpful and I love the layout of the place. I would love if they had a bathroom but it's fine.
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January 2023 by Enrique Rea
Visited Burbank store once for an exchange and the staff was friendly, helpful, and attentive. The store was clean and well organized. No complaints.
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January 2023 by VR SURFBOARDS
Very helpful salespeople, good service all around!
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December 2022 by Justin T.
Expensive and the employees just want you to leave so they can mess around lol. BUYERS BEWARE!!!!
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September 2022 by Eduardo cardenas
Slowest checkout line, cashiers were purposely slow to have you buy the items at the checkout area. Hurry up dudes
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August 2022 by Natali M.
Tillys has good clothing, they are expensive but worth it! very pleased with this store.
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June 2022 by Blanca Enriquez
Blair was very helpful and kind!
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May 2022 by Billy N
Employees were friendly and nice. Great selection of sale items. Very clean also
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April 2022 by Desiree Giron
Rude employees no one asked if we needed help in the mean time they asked everyone one else we felt they were being Racist to my daughters and I Never again!!
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April 2022 by Kay S.
This store isn't as good as it used to be. The salespeople aren't very helpful in finding styles and sizes. They point you to sections and that's about it. Their stock seems limited and the salesperson on the floor didn't know what the most popular styles and colors of jeans were. Also as a parent I'd like a place to sit outside the dressing room. They used to have a bench there but moved it. Bottom line is I'd let my son spend more time and more money if I could rest while he tried and be near enough to see what how things fit. When I mentioned this to the cashier, she told me I should get my blood going and stand. That was inappropriate and not at all empathetic nor appreciated. I prefer stores that respect customers so I guess I'll shop elsewhere.
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April 2022 by Matthew J.
Super annoying staff. I get it's a requirement of the job to get credit for making sales so checking on customers is a must, but it gets super annoying being followed around the store getting asked 10 times (not an exaggeration) if I'm finding everything okay by every single employee and then it continues 4 more times while I'm trying on clothing in the dressing room for only 10 minutes.
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December 2021 by Joey H.
The customer service at this store is terrible. I was there on Black Friday the store was very messy and looked like a discount store. I purchased a $35 water bottle and I came home to see the bottle has stains all over. I wasn't happy with my purchase and decided to return. The store manager, Crystal refused to return the item telling that they cannot accept return on bottle because it looks like it's has stains and they cannot put it back on the shelf. I was surprised to hear that they put all the returns back on the shelf and sell it at regular price. First it doesn't meet the sanitary guidelines and having the current virus circumstances that shouldn't be an option in the first place. She was so rude. I will never buy anything from Tilley's again.
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September 2021 by Karren Allen
Great store with friendly staff!
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August 2021 by George A.
We were shopping for jeans and shoes and when we went upfront to purchase the items 2 workers upfront were questioning if our money was real and also they were calling the shoes we purchased ugly and started disrespecting us in our face
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August 2021 by Xiomara Leon
I have to give 5 stars because of the great costumer service,awesome team ,young kids friendly and energetic. They helped my daughter to find her right pants size . The store is neat and clean too ???