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December 2023 by Vachik Z.
Super careless about online orders ! Never make an online order thru this branch! It will get DAYS until you receive it!
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November 2023 by BG S.
It's hit or miss sometimes with the Home Depot, but I am so impressed with the service I got from a gentleman named Tim in plumbing. He was very knowledgeable, friendly and listened to my concerns. I love this Home Depot! Thanks
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October 2023 by Alex B.
This one is not unlike other Home Depot's in my experience. It serves its purpose. The only time I talk to associates in here is when I'm at the service desk paying my bill, and they're always friendly to me there even though our encounters are brief. My issues are a couple things, one, the biggest issue, being that I come here for the ease and availability of buying cleaning products. It's probably somewhere from 33-50% of what I buy in here. What I find is that all too often the packaging is damaged or product is partially used. Disinfectant wipe often have the plastic lids cracked or busted, sometimes wipes are dried out, or air freshener bottle are half or less full because they've all been tested 100 times. Sometimes, like double packs of Fabreeze, you can't see how full the bottle is until you open the plastic wrapper that holds them together. If it's something that can be sprayed or tested then you better believe customers have done this but it's always more noticeable to me at this particular store. Another gripe of mine that I'm sure people will curse at me about is the over abundance of handicap spots in your parking lot. Comparative to other Home Depot's and shopping centers this one feels like there's double of what's needed. I've never during all my years seen them utilized as much as it's available. It's like there's this huge lot but you somehow always end up parking far away from a door since everyone's always bunched up at the front where they CAN park. What is good and never given me an issue is the electrical area. Always organized and kept up. I've gotten many light bulbs, devices and wiring I need throughout the years and it's always successful. Thank you for the wide area of self check out. I can always get the heck outta here real quick once I got what I need. I never wait more than a minute.
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September 2023 by Kirk C.
I usually prefer this HD compared to the Glendale one, Burbank seems better stocked and the staff a bit more on the ball. Lately though the only option has been a self checkout line with 15-20 people waiting for 3 registers vs a single human cashier checkout with a long line of people buying stacks of lumber. It looked to be about a 20 minute wait, I asked one of the staff if another register could be opened, he hesitated for a moment and then said "no," he wasn't being a jerk, I think I wasn't the first to ask. I set down my bucket with 3 items in it and left.
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September 2023 by Andrew De los santos
The home depot rental department is excellent. They have many tool selection and tools that work good. The customer service is great, they are so helpful and nice. But most of all, they have excellent technicians who know what they are doing and work hard to keep the tools in such good shape. It must be hard considering the abuse and wear and tear those machines go through daily. Keep up the great work rental.
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July 2023 by Conor B.
The staff here are fine. Selection is good. However, I've come across several times where items have been opened/things removed. And often that's the one they have left in stock. On several instances I've come to this location because it was the one that said they had something in stock only to find it was damaged/opened/whatever. It's really frustrating. I really wish they could implement something to try and help curb this major issue.
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July 2023 by Anthony L.
Worst experience to date. Placed and paid for an order for 6, JUST 6, pieces of PVC at 4pm 7/8 and wasnt ready until 9:37pm.I live in Sun Valley and they expected me to drive to Burbank in haste to get there by 10p.No thank you, I am not gonna risk getting a speeding ticket or worst an accident!
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May 2023 by DJ P.
Brendan hooked me up with some lumber cuts today. Very chill, quick service and nice guy. I honestly don't understand what all the negative reviews are about... This is my go-to location and they never disappoint!
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April 2023 by Tim N.
The poor Yelp reputation of this Home Depot location appears to be deserved.Pros:+ A good selection, assuming you know exactly what you're looking for, where it is, and it doesn't require any cutting or other manipulation by any of the "employees only" devices in the store.+ Plenty of parking+ Unlike the Glendale location, you don't have to run a gauntlet of dozens of temporary workers trying to sell you their services as you enter.Cons:- We spent about 30 minutes today trying to find someone to help us cut something with one of the "employees only" cutting stations. We worked to find two different employees who said they couldn't do it, but paged "customer assistance" which never came. I called the front desk number of the store and they made me wait 11 minutes on hold. Finally, we heard from a third employee that the only employee in the store who knew how to use the cutting machine was on break. Ten minutes later, she showed up and explained the cutting machine was broken. Great waste of time here. After this visit we found what we needed in about 3 minutes at Lowes.
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March 2023 by Nick M.
I wish to share how Tim in the Plumbing department saved me hours and hours of work. I am re-doing the galvanized corroded pipe to copper. I had an issue with this soft 1/2 copper that is older than me. I was stuck. I was going to cut it and sweat a connection on. I stopped to ask advice. I am glad I did. Tim was there to help me with the connections and told me a much better way to do them. I had other connection problems that he found solutions to that will help me tremendously. I met Solomon the Manger. Right away he thanked me for coming to his store. I said "Tim is the reason why I am here." I really needed the advice. I am a very happy customer of Home Depot.
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March 2023 by Stephen O'Bryan
We’ll stocked and professional. It’s a smart choice.
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March 2023 by Araceli Cardenas
(Translated by Google) They always have someone to answer any questions.(Original)Siempre tienen a alguien para responder cualquier pregunta.
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October 2022 by Oscar G.
I came here for what I hope was a few house plants but came out with some serious disappointments. What they offer for indoor house plants, was a disarray of sad looking plants. Few look okay, many looked like they have seen better days. They cry for help but no one is attending their needs. Oh the horror! Went by the see the outdoor plants hoping to find ideas for our backyard but I stumbled upon rolls of wilted plants desperate for water, desperate for life!
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October 2022 by Danielle E.
Rented a generator for an event here. Didn't work for more than 10 minutes at a time. When I asked for a refund, they argued with me + said "I should have called" + asked why "I still kept it for two days" lol. I gave them a short rundown of how a day in the life of an event planner goes, and the recovery day after an event. All 5 employees who assisted me looked confused, kept disappearing, and were rude -- EXCEPT for Stephanie, from manager. She was sweet + so helpful. Promote her, fire everyone else.
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September 2022 by P M.
If it was possible, I would give them way under one start as they are so bad beyond expression. Ordered an item for a shower on the 19th, and was told it would be here in Burbank between 21 and 26th. Went to Burbank store on the 23rd and was told it would be here on the 25th and that I could pick it up on the 26th. I relied on their word and started the project. today, the 26th I went to Burbank store and was told it was there but no one knew where it was. I called customer service who was not able to help and told me to wait another few days. They are so incompetent that couldn't even give me an exact date. In the meantime my contractor is on standby and my project which was supposed to be done this week is on hold. Shame on Home Depot. Their customer service is so rude and unprofessional that hung up the phone on me when I was (rightfully) upset. Instead of offering any help or suggestion, she simply hung up one. Shame on them. I will never ever shop at Home Depot again. Lowe's seems to be more reliable in such situations.