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February 2024 by Mary A.
Charged too much compared to Penske. Trucks are old and dirty. They just want you in and out without explanation. Plus the gas tank is not accurate as they claimed it to be. Like, half a tank and it's not true. They don't want to change their paperwork and just said to take a picture of it. No credit received afterwards. Just not renting anymore from them.
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February 2024 by Leslie G.
I had an amazing customer service experience with the manager, Edwin Guardado. He was extremely helpful and was able to answer every single one of my questions. The environment is truly welcoming & I will definitely be back to see Mr.Guardado (;
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February 2024 by Javier Sanchez
made reservations on line to save time. Had to redo it on site, van ran good but a bit old and dented
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February 2024 by James Marcellino
Beautiful van -- I felt super safe driving it to Las Vegas!
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January 2024 by Jane Roxanne Beamon
Efficient, knowledgeable staff.
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September 2023 by Icela Manzano
I rented a truck today and they delivered it to me without gas. When I told the employee, he told me to put gas in it, that's not my problem and when I deliver it, just deliver it anyway. It's stupid to know how much gas to put in to deliver it exactly empty. Terrible service. There is no ethics or seriousness in this business ranges but would like to return to this business
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June 2023 by Diana Walsh
U-Haul has been a reliable and trustworthy partner for all of my moving needs. I have used their services multiple times over the years and have always been satisfied with the experience. The trucks are always clean and well-maintained, and the staff is knowledgeable and friendly. I would highly recommend U-Haul to anyone in need of a reliable rental company for their moving needs.
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May 2023 by Brian C.
Showed up this morning at 7:00 am, when they're supposed to open, to pick up a couple hand trucks on my way to meet movers. But they were not open. Waited until 7:10 am and still not open. Place was still dark with nobody insight. I finally had to leave since I didn't know when they would actually open for business. I think it's important to be open according to your stated business hours.
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May 2023 by Alain Mard
U-Haul is hands down the best rental company for all of your moving needs. The trucks are always clean and well-maintained, and the staff is knowledgeable and friendly. I appreciate that U-Haul offers a variety of truck sizes to choose from, so I can always find the right truck for my specific needs. Overall, I would highly recommend U-Haul to anyone in need of a reliable and affordable rental truck.
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April 2023 by Z J
Unhelpful, and had no knowledge of basic information regarding policies and truck rental. Location is frequently overbooked, without the inventory promised, and employees are less than helpful in resolving issues that they create. I would not recommend this location.
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April 2023 by Sarahwinesalot
On 4/11 6:00pm We called U-Haul about renting a dolly. They told us the burbank location had them available. We got there at 6:30pm and they told us they “locked up the dollys for the day” and couldn’t help us. We called the hotline and they said there was no reason for U-Haul locations to be doing this.
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April 2023 by Haydee T.
good location. the sidewalk workers are extremely great guys out front that help you move. I recommend Simon is the main guy you want to hire. James is his partner, and they are a great team. I can not tell you how quickly. fast-paced and strong, these two men are . very professional, and we'll get the job done faster than you think. Both men are highly intelligent and think out the whole move and do it properly. Simon is like Hercules with his strength, and James is very strong & intelligent and will be your communicator for the team. I've been using the same two guys for many moves for several years. I'm telling you they're worth the money. polite , nice & helpful honest and show up for work daily rain or shine. I know because I work across the street and have seen it with my own eyes.
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February 2023 by Jonathan Najarian
Super easy experience - booked a van the night before and showed up with a full mobile experience to pick it up. Staff was really helpful and friendly, would definitely recommend!
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November 2022 by 666miguel99
Worst service for any work on a vehicle and worst call line.They seem to have absolutely no idea what is going on when it comes to any maintenance or work that's going to be done on a vehicle. 3 months ago I ordered a hit that I want to install in my truck. When I called to follow up on it no one seemed to have any idea what I was talking about. And everyone seemed to think that I had already spoken to somebody and set up an installation date. Now that my truck is dropped off, it's been 5 days and I haven't heard anything back from them. And I cannot get in touch with anybody in the store. For one the number keeps transferring into their call center because apparently they're too busy to answer their calls. For two when you call them their menu doesn't present any options for anyone looking to follow up on a vehicle I was dropped off for work such as mine. Avoid this place for any work.
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November 2022 by Bonnie Kampmeyer
They had the supplies I needed and helped me put everything in my car. They were polite, friendly, and helpful.
