-
August 2022 by Jerry H.
Shout out to Thomas at the Victory location. He assisted me in finding the correct truck to move across County. In our present day and time you don't experience this level of Customer Service. I give this location 5 stars
-
April 2022 by Lily D.
AWFUL experience. We reservered a Uhaul Van a week in advanced for 24/7 pickup. Got to the location and the website says that we have to wait until the morning for pickup. We get on the phone with a rep who tells us THIS LOCATION FAILED to put the keys for our van in the lockbox. There are no other vans in the area, and the only options for immediate pickup there were a truck or box truck...which is not what we reserved or paid for. Unfortunately we had to opt for the box truck which is not what we planned for and completely messed up our plans. This was purely the fault of the people working at this location, for failing to prepare and put our keys in the lockbox when needed.
-
November 2021 by John K.
Jonathan was super helpful and fixed the problems that the Uhaul call center created. Had to reschedule my appointment but Jonathan made sure I got my part and scheduled another appointment for me.
-
August 2021 by Jeff H.
I had a trailer hitch and wiring harness installed here several months ago. After the install, the wiring harness caused my 10amp turn signal fuse to go out. I was told to just put another one in and if that didn't fix it, return to the shop to correct the issue. A new fuse was installed and blown out right away. Called, called, called, talked to corporate, called, called, called. Went to the shop but told the installer went home. Then I did my homework and it turns out I could have installed the harness on my own. After looking at what had been done, I found multiple splicing into the auto's main wiring that had been needlessly done. In fact, the correct harness would have been "plug n play" with the only wiring needed being a positive wire running from the battery to the trunk mounted box. Next?!? A look at the install of the trailer hitch receiver! Will keep you posted on my findings.
-
July 2021 by Steve Y.
Rented a 26' truck for the move because I couldn't get a 20'er anywhere close. Staff was friendly and professional, but the truck felt like it was about to breakdown any moment! Didn't know trucks shake and vibrate like that. But was able to move w/o any major issues.
-
July 2021 by Sam B.
The service location was not too bad. And getting the trailer I rented was also not bad. In fact they were very helpful in assisting in hitching up the trailer to my vehicle. My only issue was upon the return of the trailer since it had to be returned to this location. The trailer was dropped off well within the 24 hours of renting it. However they didn't record that I had returned the trailer until after the 24 hour period and tried to charge for a two day rental. It was eventually resolved, but it should not have had to come to resolving that in the first place. U-Hauls can tend to be hit or miss on over all service, but just be careful with this one.
-
February 2021 by Mia S.
First time renting and driving a U-haul, the experience was pleasant, and booking the the U-haul the customer service rep. helping me book the U-Hual and movers was very knowledgeable and helpful making my first time booking very easy and enjoyable. Thank for being awesome people.
-
September 2014 by From LA
The guys here are rude!
