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March 2024 by JOSIAH OAO WHITEHEAD
Very nice and kind.. great customer service
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February 2024 by JBeaver JF
Thank you so much Cynthia for helping us out with selecting our rings. You made our transaction simple and fast. We will come back to see more jewelry in the future.
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February 2024 by Reagan Brianne
This was probably the best experience I’ve had with a jeweler. Cintya was kind, helpful and very informative. I would give this a 10/10 if I could!
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February 2024 by Devin Whitley
Cintya was extremely helpful! She made this experience super easy.
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December 2023 by Socorro Vazquez
It was such a pleasure to walk in to sales. Thank you Loida and Naora for such a great service. I love my gifts.
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December 2023 by Rolando Gomez
Cynthia was kind, knowledgeable and incredibly patient. I recommend you buy jewelry at Zales Burbank!! I came out with a piece I absolutely love!
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December 2023 by Terence Duffy
Good store. The staff always remember me and remind me of free services such as twice a year jewelry cleaning. the staff know Jewelry well. the even remember the previous Jewelry you purchased and can advise you on what other jewelry will match. This service is especially good for men who don’t notice key aspects of gift that they buy.This way men can find gifts that their partners love. It man’s the man seem like he understands jewelry, even if he does not. Great and friendly service. Always a joy to shop at this store.
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December 2023 by Steven Cardona
I had a fast and very personable experience with Loida today and I will definitely be coming back. She was even able to order what I wanted since they didn’t have it in stock and I am very pleased with my overall experience experience.
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December 2023 by Ataliah Victoria Gutierrez
EMMA!!!!!! She was so helpful! Super polite, friendly, and gave all the details for getting new jewelry! Thank you Emma for all your help. I will be coming back again and again!
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December 2023 by Frances Rodriguez
Loida was so helpful! I love my experience here thank you so much for showing me my purchase before bagging it. I will be coming back soon!!
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December 2023 by Fatima M
My husband has purchased several beautiful pieces of jewelry from Zales. I bring them back every six months to get them cleaned and checked. I’ve always had a wonderful experience even when my jewelry needed to be repaired. They have a great warranty and wonderful customer service.
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December 2023 by Karla Aguiniga
Naisa was so kind and helpful! walked out with the most beautiful necklace
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December 2023 by Stephanie Duron
I came to pick up an online order which arrived in a timely manner, and quicker than I thought. I was greeted and helped right away, which was awesome. The process was quick and welcoming
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December 2023 by John Pleasant Jr.
Brought the wife in for a ring upgrade. Was handled by Cynthia who was great! Nothing was forced. Easy conversation and ended up making the purchase! Definitely ask for her when you’re there
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October 2023 by Nicholas Sandy
I recently had the pleasure of visiting Zales Jewelry Store Burbank Town Center in search of the perfect engagement ring for my soon-to-be fiancée, and I must say that the outstanding service I received from Cynthia truly made the experience memorable and delightful. From the moment I stepped into the store, it was evident that I was in capable hands.Cynthia's professionalism and dedication to helping me find the ideal engagement ring were simply exceptional. She greeted me with a warm smile and a genuine enthusiasm for assisting me on this significant journey. Her knowledge about the various styles, cuts, and materials was remarkable, and it was evident that she had a deep understanding of the products she was presenting.What truly set Cynthia apart was her patience and willingness to listen to my preferences and requirements. She asked all the right questions to understand my fiancée's tastes and preferences, and with her guidance, I was able to narrow down my options to the perfect ring. Cynthia's expert advice made the selection process much smoother, and I never once felt rushed or pressured to make a decision.Cynthia's kindness and personable nature made the entire process not only enjoyable but also comforting. She demonstrated a genuine interest in helping me find a ring that would make my fiancée's heart skip a beat. Her attention to detail and her ability to match the ring with my budget were truly impressive.Throughout the selection and purchase process, Cynthia provided insightful information about the quality and craftsmanship of the various rings, ensuring I was well-informed and confident in my choice. Her transparency and honesty were greatly appreciated, and it's clear that she had my best interests at heart.In the end, I found the perfect engagement ring, thanks to Cynthia's guidance and expertise. Her exceptional customer service turned what could have been a daunting task into an enjoyable and memorable experience. My fiancée was overjoyed with the ring, and I owe a great deal of gratitude to Cynthia for her help.If you're looking for a memorable and stress-free shopping experience for that special piece of jewelry, I highly recommend Zales Jewelry Store Burbank Town Center, and, more importantly, I highly recommend seeking out Cynthia. Her kindness, helpfulness, and professionalism are truly second to none. She's an absolute gem at Zales, and I couldn't be more satisfied with the service I received. Thank you, Cynthia, for making my engagement ring purchase a truly special and memorable experience!
