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April 2024 by Peter Xaymountry
I stopped by this Zumiez store while my wife was shopping inside Macy. The first thing that stood out to me was the skateboard so I looked at some boards. They also have clothing here and shoes as well. The store is a medium size and the employees are nice. They asked if I needed any help but I just told them I was browsing. I think the skateboard prices are reasonable here and I saw a nice skull bag but I didn't purchase it.
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September 2023 by miguel menjiivar
Great ? experience store manager David took care all my shopping needs got some ? then grip tape a hat and some bearings
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September 2023 by Day Light
This store sucks. The workers just chat amongst themselves while ignoring customers. Also, its pretty overpriced.
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July 2023 by América Herrera
Everyone was very attentive to my son and I. We didn't know what numerical size my son was, and the young lady there immediately helped us find his correct size.
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February 2023 by Quintin E.
Great apparel, active and streetwear store on the main floor/middle level of the Burbank Town Center just before Macy's next to the Van's store.I typically stop in to see if there's anything new and exciting for my teenage nephew, but have been prone to some great deals on outerwear especially in the wintery and cold times. The also sell a variety of skateboards and snowboards here as well, pretty sure my roommate got his last one here a while back.The service is always great, but the deals aren't always there... with Zumiez you get some unique clothing, shoes, accessories and more you would never find in a department store or most places so it makes sense for things to run a touch higher. Occasionally the markdowns and percent off items aren't too bad and they do have good sales when they do!Clothing for men, women, teens and kids of all ages as well as sizes ranging from small to XXXL.Definitely noticing more competitive pricing and items in 2023 I have my eye on for family and friends as well as myself. And even when you don't find anything specific the staff here is crazy personable, outgoing and enjoyable.
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September 2022 by Positive Thoughts
Was checking out the Merch a couple of days ago and notice the manager of the store yelling at another male employee in front of us. This type of behavior is sick. Did he not notice us in the store? This man needs training to say the least. Management my A**!
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March 2022 by Gwen Blabla
Staff is always so kind, patient and accommodating
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February 2022 by andrea tokan
Always, always helpful and friendly staff. Every single time!! The best Zumiez store!!
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July 2021 by Angela Jackson
Great customer service
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June 2021 by Jason G.
Spent almost $200 for a new skateboard at this Burbank Zumiez. Customer service was great, however, I developed a problem with one of my trucks a day later. For some reason the bushings in one of the trucks started to pop out after a few ollies. I tried adjusting / tightening it a few times but no matter what, the bushing would find a way to slide out again. I decided to see if I could do an exchange the next day. As soon as I went in and explained the problem, the employees and the manager stated that because i rode the truck, I was not able to exchange it. They recommended I either mail it back to the manufacturer or buy new bushings. I explained that I was literally on the board for about 5minutes total, yet they said they could not do the exchange. Ok, no problem, i'll buy some new bushings. "Oh sorry, we are out of bushings right now but you can order some with us and they should come in 3-5 days." Nope, i'm not waiting 3-5 days, i'll just bite the bullet and buy a whole new truck then. "Oh sorry, you can't just buy one truck, you can only buy them in pairs." WTF!! They literally had like 5-6 pairs of the same trucks in stock. I seriously did not know that this Zumiez had this type of skateboard policy. So I left the store a bit disappointed. I decided to call the Glendale Zumiez to see if they could be of better help or just to see if their policy was the same. I spoke to Kat and she said, normally we don't do the exchange/refund on used trucks but bring it in and let's see what the problem is. So I drive to Glendale Zumiez and bring the board. The Manager named Sarah was very helpful, told me the same thing and recommend better bushings. She said we have only one pair of these trucks left in stock. I asked if I had to buy them in pairs and she said, "no." I explained that Zumiez Burbank only sells trucks in pairs, and she said, "that's crazy, not here." But here is the best part, she decided to do an exchange and processed the defected truck for a new one with no problems. Thank you Sarah from Zumiez Glendale. If you are going to buy a board from a Zumiez, try the Glendale store before the Burbank one. Learn from my mistake and double check the store policy. Thanks for listening to my rant. Peace.
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April 2021 by Andrew D.
Had a great experience there today. Carlos and some girl was there covering the store. They both did a great job with customer service and general store upkeep. I came in to buy and apply some grip tape onto my new skateboard deck. After purchase, Carlos applied it for me and did a great job with it. While I was there I grabbed some shorts, sox, and other stuff and was out of there in no time. I really appreciated Carlos, because he was very friendly and knowledgeable about store products. Way to go Burbank Zumiez!
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December 2020 by Takeo K.
They messed up my order twice in the row.I don't think I'm gonna buy their online shop again .I called the customer service but they just told me that they messed up a lot.
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July 2020 by J C.
The staff was super nice and helpful. We left with exactly what we wanted. My son was over the moon with his first skateboard purchase.
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July 2020 by Reanna P.
BIG SHOUT OUT to Eddie and Trevor for hooking it up! Got a new board and helmet today. Eddie was great over the phone and Trevor took over at the shop. Both gave amazing insight on the different boards and gear we were looking at. Highly recommend to shop here- hands down the best customer service!
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June 2020 by Kribayb
The customer service was great.
