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January 2024 by Kingston Yu Parent
Good service and high efficiency
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January 2024 by Ibrahim Y.
I had been collecting 1$ bills for quite a while, finally decided that I will bring it in to see how much has piled up. I ask the teller if the money could be run through the counter so I can see the amount and get it deposited into my account.She handed me an empty deposit slip, told me to count the money and write it on the slip... THEN she can run it through the counter. I didn't say anything further, I was irritated. I didn't count the money, acted like I was. Told her there was $250(which I knew was the wrong amount, just so she could run it). She runs it through the machine and ends up getting an amount larger than I initially stated of course. Overall, the tellers are working in slow motions
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December 2023 by V M.
December 30th at 11:45am. Doors locked. There's a sign that says they are closed for Christmas but nothing about being close to days before New years.
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December 2023 by Adam Leao
Staff were very friendly and helpful!
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December 2023 by Eddie Valadez
My favorite BofA is located in Burlingame, California. I use their drive thru for money withdrawals and when traveling abroad I use the bank for currency exchange. The bank customer service is best approached using appointments. The Burlingame neighborhood around Bank of America is interesting and offers lots of eateries and retail stores. The parking lot at the bank feels safe and is equipped with outside cameras.
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November 2023 by Danelle Rienks
Another long line on a busy Friday and only one teller evidently the tellers take their break at during busiest times
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October 2023 by Bob A.
This by far is the worst branch I have ever been in. I have been a holder for over 50 years. Teller would not fill out the deposit slip. "not her duty"???I'm finished with B of A!!!!!!!!
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September 2023 by Carolyn S.
Clean, friendly, open til 4pm on Saturdays. Make sure you make an appointment if you need to sit with one of their associates. You can do this in the app.
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July 2023 by Nuno815 A.
Worst customer service! They never pick up the phone. Online appointments are not available and they do not take walk ins. We are trying so hard to just change name on the account for months now with no help. Now we are just going to close our account if we can get an appointment.
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June 2023 by FOO D.
Terrible serviceNot consistent and rudeOne time you get one service and the next they claim it is not available and treat you like you are a moronLong line of customer and only one teller while the manager and other assistants are miling around not doing anything and chatting
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May 2023 by Irina Auerbuch
In addition to the appalling lack of landscaping in front of this branch of BofA, probably the worst of all neighborhood businesses, their branch now offers dismal service and no respect for their customers.Last Monday afternoon, I was in line for a teller with one person in front of me and one conducting their business with the one teller available. When that person was finished after about a five minutes, the one in front of me requested an access to her SDB and the teller left with her without saying a word to me. She never came back and no other teller appeared for another five minutes.When another teller finally came in, she apparently was too tired to say “next customer” and just motioned to me with her finger perhaps confusing me with her pets.I asked about a lack of tellers and she confirmed that it is a new normal and only one teller is available at a time. She sounded like she ha about thousand better things to do than help me.
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April 2023 by Richard Han
Always happy with the service provided here, main reason I keep my BoA account even though online banks have higher interest rate.
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February 2023 by Tom L.
Made an appointment to see a banker Jaime, only to be told by Jamie at the time of the appointment that he's busy with his supervisor, and won't be available for a VERY LONG TIME. I guess a customer's time doesn't mean anything.
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January 2023 by Maria A
Stopped by at 11:30 am Saturday and they closed. No sign on the door or any other kind of information
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December 2022 by Brazz knuckzz
Horrible customer service, tellers are constantly rude, probably because their overworked, half the time i go there theres 1 teller working, the other half theres NO tellers and they cant do any services with cash. They NEVER abide by their own hours of operation, they close 20-40 minutes early. Just do whatever they want there apparently.
