Bay Area Window Pros is highly praised for their exceptional customer service and quality window installation. Clients express their satisfaction with new windows, noting that the team is accommodating and mindful of health concerns. The staff, including Ricardo, Mark, and Felix, provide valuable advice without pressure to upsell. Many customers appreciate the efficiency of the installation process and the politeness of the workers, who ensure a clean workspace afterwards. After a year, one customer shared their gratitude for Felix's commitment to resolving a faulty installation issue. Though there was an initial delay in response, Felix took personal responsibility to rectify the problem at no extra cost, demonstrating dedication to customer satisfaction. Additionally, there was a minor scheduling mix-up for an appointment, but the owner promptly followed up to resolve the misunderstanding, earning positive feedback. Overall, Bay Area Window Pros is recognized for their professionalism, quality products, and strong customer care, making them a preferred choice for future window needs.
Couldn't be happier with our new windows! Even with our health concerns during these times, the team from Bay Area Window Pros was accommodating and mindful. Ricardo and Mark advice on window selection was invaluable, and they never pushed for more than what we needed. Will certainly choose them for any future needs.
April 2021
Updating review changing from 3 stars to 4 stars because Felix reached out and committed to addressing issues.
January 2021
I am super happy with their work and will definitely recommend using them! Felix was very informative and service oriented. He addressed all of my questions and concerns at any time. The team did quality work with 1 day of installation.Overall a great experience!
