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February 2024 by Judith Esquivel
About a year or two ago I had a bad experience with this store. And did so again. Just as last time, they are an unprofessional staff, I don’t understand why people who are impatient and unkind choose to work in a store for people with disabilities. Last time there was a young Latina woman who spoke Spanish behind our back but didn’t know I understood her. She shouldn’t assume the people around her don’t speak Spanish just by looks. It’s unfortunate but I hope they learn to empathize and educate themselves to have an understanding of people with disabilities. Do better for the community please.
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January 2024 by Lainie R.
Attempted to rent equipment from here during a recent holiday vacation to SF. The Agent that answered my phone call was in a sour mood and was less than cooperative in answering my very pertinent questions in regards to the details of said rental. I felt rushed off the call and blatantly disregarded. I did not have the patience or / time to deal with a bad customer service experience. So, I marked this location off my list and took my business elsewhere. Furthermore, i have noted my records for this business to be skipped from contact for all of my future trips. Step it up, guys.
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December 2023 by Julie M.
Nice and friendly. Had exactly what I needed. Answered any questions I had and helped haul the wheelchair to the car.
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November 2023 by Cindy G.
They are amazing!! So incredibly helpful and patient. Prices reasonable. Very kind and understanding. They even assemble the medical equipment/supplies.
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July 2023 by Mark G.
Easy peasy rental of a wheel chair I needed for a few days after surgery. Called them up ahead of time, they had it ready to go for pickup a few hours later. Return was hassle free too.
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June 2023 by Irene F.
So happy to have Bay City Medical Supplies nearby! We've had to go there every now and then. Good to know where to buy or rent medical supplies!
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May 2023 by Angela T.
You learn nothing from my honest review. I deliberately called to confirm a specific item before I drove 20 mins to your store and left my Mom unattended. I was very specific. Your salesperson knowingly lied several times to get me to come to the store and deliberately tried to sell me something else. You are not the attending physician to my Mom and therefore unqualified to tell me what she needs. How dare you attempt to supersede her physician's care instructions. And I never said criminal. That is your guilty interpretation and will be also for those reading my review with your desperate, victim blaming, ultra defensive response. Shame on you!
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April 2023 by Eric E.
Kind and thoughtful medical supply provider - answered questions and displayed options
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October 2022 by Michael Proctor
I made an appointment for my 82 year old mother we showed up on time for a sock fitting and the women who took the message dldent really the message to the teck for the fitting we went all the way there for nothing malisa is not doing her job it was a big deal getting my mother with walker oxygen weelchair
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October 2022 by Michael P.
Yes went to Bay City medical supply in Burlingame and the woman we had an appointment for a sock fitting and Melissa the woman that took the appointment didn't give the message to the sock fitter so we went all the way down there with my 82-year-old mother who's on oxygen wheelchair a walker and for nothing the person had so Melissa isn't doing her job and it was a huge inconvenience I do not recommend or double check if your appointment
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October 2022 by Marci H.
Bay City Medical Supplies is a hidden gem. We needed certain equipment very quickly for a family member and given this was our first time working through new challenges, we had a lot of questions. We didn't know where to start! Meaghan was absolutely wonderful - she is SO knowledgeable about all of Bay City's products, she asked us really great questions so that we could buy the most effective products. Meaghan was also so friendly and so patient with us. There is also very easy free parking in the "back" lot - it's the same lot one would park for BevMo. The parking attendant will give you a ticket that can be validated at Bay City with one's purchase. We highly recommend Bay City Medical Supplies in Burlingame - Meaghan was a huge part of making what would normally be a very stressful situation into a really positive one. Thank you so much Meaghan and Bay City Medical Supplies!!!
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August 2022 by Michael D.
This place is great. I was in need of custom compression stockings, and the experience was great. Mark made me feel at ease while doing extensive measurements and making expert recommendations. I highly recommend going there if you have those kinds of needs.
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August 2022 by Susan Aoki
I rented a mobile scooter. I had to pickup the scooter, but it was worth it as the scooter was reliable and worked great. Staff was kind and helpful, and the price was right.
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August 2022 by Erica W.
The brakes on my friend's walker were in dire need of adjustment. I called ahead and was told I'd need to leave the walker there for a day for repairs. When I arrived at the shop, the very kind receptionist asked me to wait a moment and flagged down Mark to look at the walker right away. Not only did he adjust the brakes on the spot, but he showed me how to do it. My friend was only without her walker for the hour it took me to run the errand. Super service - thank you!
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March 2022 by Karen S.
This place is horrible. Rented a wheel chair for a month because wasn't how long I would need it. I was advised at the time of rental that if I returned the chair before the 30days it would be prorated and I could get a refund for unused days. They refused to refund me for the unused days. The person at the was quite rude. There is a great place I just discovered that just started up. Its called ROTARY EQUIPMENT LENDING PROGRAM. All free and they will deliver. Mom st of their items look New. 650 590-9112
