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April 2023 by Bruce T.
I had a plumbing emergency on Friday with my daughter and family staying for the weekend. I was lucky to get a plumber in a few hours to stop a leaking shower valve for the hot water faucet. It was installed in 1991. BUT to repair/replace the two faucets with a single unit will be $2200. So I went to Cal-Steam Burlingame with the necessary info. It turns out I only need to change out the valve stem for $50. But what is so impressive is that John and Nick went above and beyond to help me. They spent time on the computer locating the part, double checked, conferred and then showed me the part. During the whole process they would apologize for taking so much time. I was so thankful that I could go to a plumbing supply warehouse and stand in line with working plumbers and be treated so respectfully. Senior citizens take note of this! I just turned 80. John and Nick you are great! Thanks for making it easy.
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September 2022 by Xiaoyu S.
Those guys saved my day when I have a crying baby at home without hot water! The moment I walked in, Oliver helped me out with warm welcomes and details about my situation. While there is no way I can single-handedly haul away a water heater and some complications about warranty, Nick really stepped up and helped me making the delivery asap and as convenient to me as possible. Nowadays it's so refreshing to see such great customer service and genuinely they are just trying to help me out! Huge shoutout to Nick, Oliver and those guys for the great experience!
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August 2021 by David Russo
5 stars for the customer service at this branch! They really went above and beyond. They didn't have to accept my exchange but saved my family when we were in a bind. Highly recommended.
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June 2021 by A Honey Do List
Ray was very professional and took care of the specific tankless water heater we needed for our client. We had our order ready for pick up the next day. He took care of loading the water heater in my truck and ready to go in about 15 minutes. Excellent service. Bravo Cal-Steam!
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June 2021 by Eric Burnell
Extremely helpful staff, better quality parts than a big box store. Slightly higher price, but worth every penny !
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January 2021 by Trav Dasav
Awesome service look for Nick and tony
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July 2020 by Julie C.
Has all your plumbing needs or at least they can usually get it the next day. Nick was extremely helpful and responsive.
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June 2020 by Ricardo Johnson
Great group of guys. Bent over backwards to find a replacement for an obscure part for me. Service is second to none.
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April 2020 by Nichole C.
Our go to plumbing supply house for our plumbing company. Very convenient location between 2 major exits off 101 in Burlingame. Staff is easy to work with and pleasant. All plumbing companies should use Cal Steam. The originals.........
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November 2019 by Jojo V.
go to place for hard to find plumbing and heating materials in the peninsula augments lowes and home depot
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April 2019 by Ronald Sheehy
These people know there stuff & very friendly.
