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February 2024 by Mario V.
Best place to get your watch service! I brought my Rolex for a complete movement overhaul and replaced the crystal face... Great Service, friendly and professional staff. Jay showed me some great time pieces and can not wait to buy my next watch from Kern's!
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February 2024 by Mark D.
From a newcomer in the world of watches, my experience with Maura was nothing short of exceptional. Despite my limited knowledge, she was incredibly patient, thorough, and took the time to educate me on the Rolex brand and their timepieces. Over the course of a few weeks, she helped me narrowed down my preferences and ultimately surprised me with my first Rolex. While I feel fortunate to have acquired a timepiece, my great experience wasn't just about making a purchase. It was about being guided by someone who genuinely cared about what I wanted. Maura's honesty and dedication to her customers are truly commendable, and I look forward to the next visit.
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February 2024 by Kristine N.
What a lovely store and friendly staff! I scheduled a same day appointment to have my watch resized and they were so accommodating and professional. I appreciate the security and high level of customer service. I highly recommend this location for shopping or repair needs, and I will definitely return for any future jewelry purchases I may have.
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January 2024 by Peter T.
So I bought a Rolex Submariner in 1990 in SF (RIP Sidney Mobell) while I was in the Marines. I BEAT that thing like the tool watch it is. Early summer 2023 it was in desperate need of service. I brought it to Kerns as they were closest to me. It needed to be rebuilt. When I picked it up I met Chris C. and told him I was interested in a GMT Pepsi first choice and all gold second choice. I also told him that I wasn't a big fan of 'display only watches' which is a Rolex thing not a Kerns thing. Chris called mid summer and told me that a gold GMT was available which I bought. Late summer a friend was wearing a James Cameron Deep Sea which really caught my eye so I put that on the want list....right before Christmas I got a call from Chris and now I guess I'm a collector. However, I'm still waiting on the Pepsi GMT. I feel I have to say one more thing...I don't look like a typical Rolex watch wearer, I'll leave it at that. Most of my interactions with Chris/Kerns Team have been after work. I'm a construction engineer, I typically wear boots, jeans, polos and they are often not clean. When I first met Chris I came to look at watches. He didn't know I had a Rolex in for repair. I was wearing a G-Shock and dressed as described above. Chris and all the Kerns Team treated me as if I was a well dressed banker....with dignity and respect. I appreciate that I'm a lifelong customer.
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January 2024 by Kristine S.
Laura is a gem. Such a seamless and warm experience we had today at Kerns to purchase a Rolex for my father in law's 50th birthday. Laura was not only knowledgeable but also very welcoming and warm toward us. It truly made the experience very positive and makes me personally want to go back for any future special purchases. So glad my husband and brother in law lucked out on finding this place. And a big thank you to Laura for taking care of us! I am certain that my father in law who is the most selfless person in the world, will love his gift! Thank you Kerns!
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December 2023 by Iya M.
First and foremost, If you're looking to purchase your very 1st Rolex and have done research & "hunting" (yes you read that right) you should already know it's almost impossible to acquire one without prior purchase as priority goes to clientele and supply is very limited compared to demand.I've gone to few Rolex authorized dealers in my area and was proactive on visiting & calling which took a lot of patience but had no luck. I've felt like I was brushed off as I'm young & had no prior purchase. But last week, I'm so glad I made the drive to Kerns! Out of all ADs they had the best showroom & most exhibition. I was helped by Josette whom I'm very grateful for. She was knowledgeable,warm & patient. Not just that! She went out of the way & made the impossible possible. Let's leave it at that. I got my very first Rolex that day. On my first visit without prior purchase and let me tell you this!!! I got the exact model,size,dial & material I wanted no compromise at all. Like are you ****** me. I was blushing,shaking and over the moon when she said I can purchase it. What an exhilarating experience after my previous visits with other boutiques! I will definitely be a loyal customer and I'm already looking forward to my next visit! Seriously! Thank you Kerns! & Josette! P.S My watch was my fiancé's supposedly wedding gift to me. We visited and got the watch on 12/10 4 days away from our big day 12/14. Imagine that 4 days it's just magical and meant to be. We've been looking for a long time. I felt like Josette gave us a wedding gift.lol
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November 2023 by Ben A.
I recently had the pleasure of visiting Kerns Jewelers, and I must say, the experience was nothing short of exceptional, thanks largely to Rury, a true gem in their team. My initial visit was to find the perfect birthday present for my daughter, and Rury's expertise in selecting a stunning pair of diamond earrings was immensely helpful. Her knowledge didn't stop there. I also needed assistance with my Rolex watch, and Rury's proficiency in high-end timepieces was evident. She seamlessly handled my needs, ensuring my watch was in top condition. Furthermore, my wife and I brought in various watches and jewelry for repairs. Rury managed everything with remarkable efficiency and skill. We were particularly impressed when she expediently cleaned our wedding rings while we waited - they looked as radiant as on our wedding day! The pinnacle of her exceptional service was her assistance in sourcing a Rolex watch for my wife. Rury's dedication to finding the perfect piece was evident, and her success in this endeavor was the cherry on top of a series of wonderful experiences. It's not just Rury, though; Eric and the entire team at Kerns Jewelers have been a joy to work with. Their collective professionalism, expertise, and warm customer service have made every visit memorable. I wholeheartedly give Kerns Jewelers and especially Rury 5 stars. They have not only earned my trust and business but also my highest recommendation for anyone seeking quality jewelry and watches coupled with top-notch service.
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November 2023 by Kamolphop S.
thanks so much to Mr. Shimon for recommendation and making my dream watch come true! Shimon is professional and very knowledgeable. As a watch enthusiast, me and my family enjoyed talking to him very much. Talking to Shimon gave me hope that I should not give up. i hope to get my dream watch Daytona i know it's hard piece but i think when i talk with Shimon everything is possible can't wait for my dream watch see you soon
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October 2023 by Kristine Gomez
Maria and Kerns team thank you for making it happen! A career milestone gift for my husband! A fitting gift for his 25 years! Kerns has a true personable gem in Maria!
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October 2023 by Mr. Stevenson
5 Star team! Chris Catabay assisted me with my first Rolex purchase. He is patient and knowledgeable. Great experience.
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July 2023 by Sally B.
Speechless is the word !! Eric surprised my husband (Ivan) with his dream timepiece, we didn't expect this to happen at all. Marie's customer service was also over the moon, if I can give more than 5 stars , I totally would . This is definitely a great find in Burlingame. Keep it up guys !!
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July 2023 by Shihaam S.
Best Rolex AD! Walked in today in hopes to purchase my first Rolex Datejust 41 and to my surprise Anne was able to sell me one that fit my requirements! She is extremely kind, professional, and very catering to my needs. Will definitely come back to Anne on all future purchases. Highly recommend and appreciate Kern and their staff.
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July 2023 by steven k.
This is my 2nd time doing business with Kerns. I purchased 2 timepieces from Eric last year. And i am extremely happy to purchase my 3rd from him this past week. He had Marie assist me on the day of pickup. She was very professional and knowledgeable. It was an excellent experience dealing with the Kerns team. I really hope I can make this timepiece purchase an annual thing
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May 2023 by Vikas V.
THE BEST jewelry and luxury timepieces in the BAY AREA!! Wow, wow, and wow!! I met the best, friendliest, and most understanding staff members ever.Ruri, Maura, and Eric assisted me. Patience and relationship with Kern's means you get to enjoy the best of the best jewelry and selection of a perfect timepiece which can be passed on to generations.Grateful to Ruri and Maura for patiently answering my phone calls and even more amazingly patient when I visit the store to check out their collection.This is my "go to" store when I'm in need of jewelry or watches.
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May 2023 by Leron Z.
Truly a great experience from beginning to end! Been working with both Anne and Eric on some personal shopping as well as gifts for friends and family and I've been impressed each time beyond all my expectations. You can immediately notice the high level of commitment that Kerns has for their clients. Highly recommended
