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February 2024 by Lisa Warner
Sheryl was very helpful each time I came in. She’s very knowledgeable about all the items sold in the store. I love my organic mattress pad and pillow. And, I am very happy with the sofa throw and matching pillows I just purchased, as well. Excellent quality products and excellent customer service!
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February 2024 by Claire K
Working with Sheryl in the Burlingame store was such an easy experience in deciding how to configure my new mattress. She was very pleasant and extremely informative about the various options available. I highly recommend Sheryl and the whole Naturepedic team for their professionalism and customer service.
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January 2024 by Paul Loria
Bought a great mattress here (Burlingame) and we weren’t ready to receive. Naturepedic worked around our schedule. We came back to get a second mattress and continued to receive excellent service. Michael is very knowledgeable about every product in his store. Great mattresses and great people work here
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November 2023 by Rosemary M.
Sheryl at the Burlingame Naturepedic store was so very helpful. She was patient with me as I came back to the store for 3 days, asking questions and trying to make up my mind between 3 organic mattresses. I finally settled on their house brand, Sunset mattress. (It's soft on top but medium support). Absolutely perfect! I also bought the silk pillow which is wonderful. I will shop there again in the future.
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September 2023 by Igor Sagan
We had an outstanding experience working with Dominic while purchasing our organic mattress. Dominic's expertise and knowledge about organic mattresses were truly impressive. He patiently answered all our questions and helped us find the perfect mattress that met our preferences and budget. His professionalism and customer service were top-notch. We couldn't be happier with our purchase, and it's all thanks to Dominic's assistance. Five stars for exceptional service!
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September 2023 by Igor S.
We had an outstanding experience working with Dominic while purchasing our organic mattress. Dominic's expertise and knowledge about organic mattresses were truly impressive. He patiently answered all our questions and helped us find the perfect mattress that met our preferences and budget. His professionalism and customer service were top-notch. We couldn't be happier with our purchase, and it's all thanks to Dominic's assistance. Five stars for exceptional service!
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September 2023 by Joan Cleary
My husband and I had an excellent experience learning about the mattresses and beds in this store. The staff was well-informed and helpful and guided us to the products that suited each of our sleep styles. Our new Naturepedic mattress is on order!
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August 2023 by Maria S.
My second time working with Richard. We drove especially to the Peninsula store to get his help in selecting the right mattress for us. He is amazing. So patient, honest, kind and helpful. We also love that the mattress is non toxic. We didn't yet get the mattress but i am sure we will love it.
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June 2023 by Brian Noce
Today I had the pleasure of working with Michael, the best bed salesman ever! He was incredibly knowledgeable, patient, and helpful throughout the entire process. He listened carefully to my needs and preferences and recommended the perfect bed. I never felt pressured or rushed, and he took the time to answer all of my questions. Overall, I had a fantastic experience and highly recommend Michael to anyone in the market for a new bed. Thanks again for all of your help!
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June 2023 by Ranjan P.
We needed to get a good quality mattress, but didn't want to pay the $6000 + tax price tag when wee'd bought a mattress for our other bedroom. We happened to be driving by this place and noticed their "Clearance" 605 off signs in the window, and call it what you will about it being a sales tactic and gimmick, that there's always a sale going on in the U.S. ... but it sure is effective, because did we stop? Ummm, yes, absolutely we stopped. And parked. And got out of our car. And walked into their shop. And yup ... we bought a freakin mattress, lol :-) Michael helped us, and was awesome, was super patient while my husband tested out their showroom model, because it was the only one they had in the size we wanted. They also have another one just like it that was apparently packed away, which is what we'll be getting. It's awesome because their mattresses don't require a traditional boxspring, so it sits lower to the ground, easier to get on and off. I'm not sure how much their "organic" billing had to do with our getting it, but the price point was there, only a couple of thousand, I think, and they'll deliver next week. Parking is right there on California Drive, but I think they also have a free parking lot in the back. As I said, Michael was awesome, the pricing fair, and super convenient.
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May 2023 by Roxanne
Michael was extremely kind and helpful. He was very patient to answer all of our questions.We had a very positive experience at Naturepedic today. Thank you Michael!
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April 2023 by George Nguyen
First time buying organic mattress from Naturepedic. I went to the Burlingame, CA branch in person and was amazed by the small shop.Inside the shop is spacious with calming fragrance from the soaps and essential oil along with piano sound playing in background. Together with the beds neatly displayed, they all created a serene peaceful ambiance that made me feel instantly relaxed.Michael is the store manager who is super friendly, patient, and knowledgeable. He greeted me and showed me around the shop and explained what types of mattress is suitable for different sleeping positions. I confess that I am confused about the bed accessories such as duvet, coverings, etc. but he kindly answered all of my questions. In the end, I purchased the Serenade mattress queen size firm and walnut bed frame.My shopping experience was very simple and pleasant. I really like this locally owned shop and will be visiting again to purchase more accessories.
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March 2023 by Barbara Dhyne
The service Michael provided when I was buying my new bed was superb! He was patient in explaining all the details involved in such a big decision and purchase! I am so happy with my choice and confident that it was the right one because of Michael’s excellent customer service. Hands down I would recommend him!!!
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March 2023 by Naz Tehranchi
We had a great experience working with Michael the store manager. He was patient, answered all our questions, and made us feel comfortable about this major purchase. Would highly recommend to friends and family. Thank you for making shopping locally such a great experience for us.
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February 2023 by Jo Pu
Michael was extremely helpful! It's been 3 days since we received the new mattress, and we loved it! We came to the store three separate times to compare and contrast with the models we saw at other mattress stores. Michael was patient, resourceful, and asked good questions about our sleeping habits and other mattresses we liked. Very happy with our purchase and experience.
