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February 2021 by Michelle P.
I've been going to Monica for balayage/ cut for over a year and absolutely love my hair every time I visit! She used to work at a nearby spot in Burlingame but recently moved here :) Monica is really nice and professional. In my very first visit with her, she made sure to explain the entire balayage process to me so that I knew what to expect. I always show her a few photos of what I have in mind and she would make sure to create my dream hair. I have gone from dark black hair to ashy brown/blonde through my visits with her! I have naturally dark hair so it's always my fear that my hair will turn out brassy, but Monica always manages to make my hair ashy and pretty, and also provides tips on how to keep my hair healthy. When it comes to cut, Monica is super patient as well and has always helped me trim my thick hair. I've visited stylists before that would complain that I had lots of hair but Monica always made my visit really pleasant :D Still not convinced?? Look at my before and after pics haha
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February 2021 by Kevin J.
Literally spat in my hair and her son calls me the N word
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August 2019 by A M.
I think it's really lame when you can't get pricing for services, even over the phone. This salon's prices are not listed on the website, and when I called, I was given the run-around by the person who answered the phone. It should be as simple as "what service are you looking for? Ok, we charge X amount for that." Instead, I was treated to "well, everyone has a different rate". I said ok, how about [this person]? "Oh, she has a 6 week waiting list for new clients. You would be better off seeing [this other person]." And then, "you should come in for a consultation." I answered that I'd really rather know how much they charge for coloring before making a trip out there and wasting both of our time if it's out of my price range... and now I'm finally asked what service I'm looking for, and I repeat "single process color", as I already said that in the beginning of our call. "Oh everyone charges $100 for that service" I'm thinking, why didn't you just tell me that in the first place? So, that sounded ok, but I also asked what they charge for a toner/gloss treatment, which is a service they have clearly listed on their website. AGAIN, this person again gave me the run-around, saying "Oh, I don't know... it's better if you come in for a consultation." At this point, I just said "ok, thank you for your time" and got off the call. It's absolutely ridiculous that a salon can't say what they charge for a service. I don't need to waste my time and come in for a consultation - I don't have time like that to throw around, and quite frankly, it's strange to me that this salon does have that time. I have been going to a master colorist for years, who never asked me to do this, and whose salon is perfectly able to be clear about pricing of services. I am only looking for a new salon because I moved to the Peninsula from San Francisco, and the commute up there to my colorist is a bit long. If a high-quality salon and expert colorist in San Francisco can tell me what they will charge me, so can this place. What a bummer and a waste of my time. Two stars instead of one for the hope that they can improve upon this crappy business practice.
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July 2019 by Lauren Melnikoff
Nicole has been doing my hair for 10+ years and is amazing! Always very professional, on time and is a color genius!
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May 2019 by Tess Stern
Nicole is a goddess with hair color!!!
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September 2018 by Julia B.
Nicole is awesome! She gave me balayage highlights that look SO NATURAL and great! I have gotten a tone of compliments on my new hair! The cut by Nellie is exactly what I wanted and needed (I suffer from bad dry ends). Will definitely be coming back :)
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July 2018 by Kay Y.
There's nothing better than finding a hair stylist who gives you exactly what you want. Nicole is perfection--she's gorg, sweet and she definitely works magic on your hair. You could tell how experienced she is based on the quality of her work, the products she uses and professionalism/excellent customer service. I'm so happy to have found someone that I could continue to go to for my hair's needs. If you're in need of a new do and are in the Burlingame area, you need to see Nicole!
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July 2018 by Kajal P.
Just got my hair colored for the first time and can I just say that my experience was spectacular! If you're a newbie like me, you should definitely come here. Nicole is so sweet and she explained how to maintain and keep my color long-term. I've always hesitated on getting my hair colored because I was afraid that it wouldn't be the right shade for my skin-tone and I've spoken to so many of my South Asian friends who have complained about their colorist picking the wrong shades (too orange, too red, etc.), but Nicole is a true artist!! I recommend coming here to get your hair colored. For me being in Fremont, it was totally worth the drive out.
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June 2018 by Sam C.
I was referred by a friend to Nicole and Nellie whose hair looks fantastic. My first experience was excellent. They listen to what you want and add their professional experienced opinion to inform your final decision on what you want to do. I recently went back for my second visit and was greeted as warmly and wonderfully as the first visit. I was treated like an old friend, offered fresh hot coffee and to make myself comfortable. If you are considering Nicole Lilles Salon and Color Lounge for the first time - just do it. You will be very happy and find yourself referring others, too.
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June 2018 by Melissa B.
Nicole is the kind of hair artist we all seek for! I'm naturally an ashy brown but for my reason when I want to go blonde my hair lifts to a brassy yellow. I came in after I already had my hair done by someone else. I spent so much money and I didn't want to spend anymore. My sister referred me convinced me to get it re-toned. I didn't think that would even help but I gave it a shot. With that single session Nicole knew exactly what I was trying to achieve. She has turned me into a permanent customer after the results. I came back a few months later to brighten the blonde and fix the bad blending job I had before. This was right before my wedding and the results were stunning. Thank you, Nicole!!
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March 2018 by Bernadette R.
Went here today to see Nicole and she exceeded my expectations! Let me preface this by saying I am the most particular person when it comes to my hair. I have been searching and searching for the right stylist and have never managed to be satisfied enough to go to the same person twice... This is a whole different story! I showed her an inspiration photo of pretty ashy blonde hair, knowing I'd likely need a couple sessions to get there but low and behold she was able to do it in one!! Worth every penny. She even got the right tone, as I'm Asian and my hair naturally goes quite brassy. She miraculously still got a nice silvery ash. I'm so in love and I can't wait to play with my hair more! She also made product recommendations but in no way pushed me to buy anything. I always appreciate that. I have found my hair goddess and I can't wait to return in the future! Thanks again, Nicole!
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March 2018 by Christina Jerrold
Nicole is such a skillful artist who listens to her clients and provides exactly what is asked for with added richness and flare. She was able to help me transform my look in a way that I absolutely adore. I feel renewed!
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February 2018 by Yvonne Y.
You have to get your hair done here. I wanted to go a bit darker but with some highlights in my hair to keep the shine and Nicole did an amazing job! I've never seen my hair so healthy after a color and it was exactly what I wanted for my new color. I also got my haircut with Nelly and again, the best cut I've gotten. I mentioned that I wanted a trim and also wanted some volume with my hair. She did just that! Highly recommend this salon.
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February 2018 by Cherrish W.
Seriously, the best my hair has looked in YEARS! I have trust issues and I was referred to Nicole through a friend. She did the best job that has ever been done on my head. I feel like a new person. I'm going to go try out for Victoria Secret runway now.. bye!
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December 2017 by Kris M.
I hate writing this review as Nicole is already so booked, but she deserves it! Her talent speaks for itself, but what is even more special is the connection she builds with her clients. Every time I walk in for my appointment, the client before me is smiling ear to ear. Nicole loves what she does and you can tell from the moment you meet her. I trust any recommendations she has for me, and she has never steered me wrong. Since I met her I've never let anyone else color my hair. If you're looking for an amazingly-talented master colorist, go visit Nicole at her salon on Burlingame Avenue. I promise you won't regret it!
