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February 2024 by Salih Zain
Not a shelter, but a five star hotel for cats. Super clean, super organized, and super friendly staff.Allie helped us, she was super amazing and patient with us. She stayed with us even after closing time just to help us finish the paperwork. She went through every little detail with us, and for that we’re super grateful.The adoption fee is nothing honestly. The cats are neutered/spayed, vaccinated, with health checkups. If you’re a cat owner, you know how expensive these things are. Yet, it was only $120.Anyways, Harry found a new home with us and we gave him a new name, Lychee ?
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February 2024 by Sara Coon
We were told we could do a meet and greet with a dog we liked in a email, when we got there they said we had to make a appointment for it and it wouldn't be for a couple days. Very disappointed
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February 2024 by Katerina Yakusevich
Walking into here for the first time was like going into an educational center. The staff was very informative and there were so many things to take in. The staff themselves were amazing too. I'm writing because we adopted a kitten from here almost a year ago now, and her birthday is coming up soon. She's been such a joy. It's so hard to take her seriously sometimes - she's like the embodiment of silliness. You can't help but laugh or smile. We're so thankful to have her and I'm so happy that I get to keep taking care of her and making sure she's loved and cared for. She's sleeping next to me right now. Thank you for helping bring her into our lives.
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December 2023 by wayne beam
Felt so clean and wanting to help. Just what the hurt bird needed. Thank you soooo much for trying
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November 2023 by Gabrielle Godoy
I go here every time I need an animal fix. Everyone is so kind and the animals are very cared for.
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September 2023 by Rocio Hermoza
Hello my name is Rocio and I adopted to Fiona , she is the best dog that I have , she is so smart , quiet , all the time that I come back of my job she is so happy and jumping a lot with me , I am so happy and thankful for help in her adoption, I have 2 years with her , and I think she is so happy with me too
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September 2023 by Anya Chernykh- Hodges
Great job taking in and caring for wildlife babies! Very good at socializing kittens. Clean facilities and amazing staff.
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September 2023 by Susan Louie
Clean, safe environment to adopt kittens and adult cats.Plenty of parking.
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September 2023 by annie bento
Amazing Costumer Service on the phone. She was extremely helpful and told me they don’t do dental cleaning there but told me to go to my private vet. Very different from the horrible service with UC Davis.
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September 2023 by Esther Levi
Receptionists are very helpful and patient.. And I'm amazed by one of the receptionists.. As many tasks she deals with she took care of me and my two small Pomchi for their License Tag.. ( Sophia and Diamond) Thank You for the smiles ?
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July 2023 by Lydia P.
WOW THIS IS CRUEL, I called humane society about an injured mommy racoon that we usually see with her two babies and her arm was stuck in a rat trap. We called the day we saw her and they took 3 hours to get here. They were here for 2 min and left. Then they told us to try and trap it with a cage so we did and we called AGAIN today and told us they were busy and could take up to 24 hours, I mean HOW MANY Animals is animal control really saving on the streets? We ended up getting the trap off the racoon and she is now free thanks to us. NO ONE EVER CAME.
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May 2023 by Julia P.
The Education Department has been a wonderful resource for my school based program focusing on job skills and career exploration for students with disabilities. They have hosted us multiple times over the last few months, providing free tours of the facility on Rollins Road, information on various animals and the career pathways in animal shelters and animal control. The staff and volunteers have been friendly, knowledgeable, and accommodating to all our needs. We look forward to scheduling more tours next school year!
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May 2023 by Winnifred W.
We lost our kitty back in late March. He is an escape artist who gets feisty when let outside, as he can smell the outdoor cats in our neighborhood. So when he escapes, we usually let him run around a bit, and he comes back home later that evening, pawing at the door to be let back in. Me and my brother were out of town, and our mom has multiple sclerosis. She was walking our dog when he escaped, and it's difficult for her to do this, let alone catch a running cat. So she decided to let him run a bit. He never goes far, and he always comes back home. But that night he didn't. He ended up on someone's porch one rainy night. The guy was allergic to cats, so he called his coworker to pick him up. He didn't contact the office of our apartment. His coworker doesn't live in our complex, so she didn't either. She kept him for DAYS until she decided to give him to PHS. Well it had been a while since we'd seen him, and we were getting very worried, especially with all the rain. So we contacted the shelter and they told us that they didn't have any cat with his microchip information. They also told us that microchips malfunction. We did not know about this until this situation happened. We even sent them a photo of him, and what seemed to be an automated response robot messaged us back, telling us that we needed to come there. But here's the catch! By the time this robot responded, he had already been adopted by another family! Meanwhile, we finally get calls from the neighbor who found him and the woman who took him in. We rush to the shelter just after closing. A very kind worker assured us that he should still probably be there and that when we came back the next day she would help vouch for us. We came back the next day. He had been adopted just HOURS before we had visited the shelter earlier. We were told that the information was confidential, that they couldn't even contact the owner, and that OUR cat was gone. This institution claims to care about helping families, but they don't put up missing pet notices before they put animals up for adoption. They refuse to help in the most desperate of times. They have no right to rip our family apart like this. We've had him for six whole years, this family has had him for less than a month. We didn't even know he was there until he was adopted. We did the best we could, knowing our kitty's personality, being extremely busy, and unfortunately putting trust in our neighbors to make good decisions. This place is notorious when it comes to customer service, they never answered the phone, and they disregard all the values they claim to hold when they realize they're responsible. We even commented on a post they had made featuring our cat, one of the weekly adoption posts, on Facebook AND Instagram, to see if the new owner would see it. They took BOTH of the posts down. They want to ensure that we'll never see him again. I just want them to know that buckets of tears have been shed and our other kitty is constantly crying for him. Is it humane to put us through this loss? I want them to imagine the long nights we lie awake, hopelessly sobbing. The nonstop howling at the door, as a kitty waits for her brother to come back. You took away my mom's certified emotional support animal. He lies on her chest when she's anxious. You took away my baby. He greets me with an overturned belly whenever I come home. You took away a cat's big brother, who she's known for almost two years. She cuddles him and kisses him on top of his head. He might just be a cat to you, just a number in the system, but he's EVERYTHING to us. He's moved across the country with us. He's experienced loss with us. He's been nothing but kind, and he doesn't deserve this. Sorry won't EVER cut it. Give us OUR cat back. Adopt from Compassion Without Borders instead. We got our puppy from there, she's the sweetest thing, and they were extremely helpful and accommodating. This one star is for that am
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April 2023 by R W.
Return for additional adoption, both Julia S. and April L. did an outstanding job of assisting. Thank you to both of them for their prompt & friendly responses, job well done!
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February 2023 by Hanyu T.
Big shelter with a variety of animals and great volunteer programs. I did not adopt with them but I have been to their facility in Millbrae a couple of times. Their indoor playground has the large dog fountain which is very fun to see. I like their souvenir store, which has pretty good selection of clothing and fun stuff. The price is relatively high but since the profit goes to the shelter I'm happy to buy from them
