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November 2023 by Nikki Lin
I recently visited the Porsche Burlingame dealership and had an unpleasant experience with an associate named Larry. His demeanor was notably rude and impatient right from the start.Fortunately, there's a new dealership just opened in San Francisco which offers a more positive experience to finish my purchase. I won't consider this dealership for any future visits.
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November 2023 by derek youngquist
What a horrible experience… tried to order part online they accept the order and say they have the part but they need to make sure? Ok fair enough I wait.., I now have a order number I call again.., hey did you check do have it ?Nothing ..,the part guy that took the order is now off the parts guy on the counter won’t even check the status..says our parts manager will call.., at this point they have zero credibility so I leave a message on the head of the parts departments voice which states there commitment to the customer bla bla..still no return call then an abrupt cancellation by email. No reason ..no phone call ..nothing. Total time suck…. as a long time Porsche buyer loyal Porsche community member I’ll do everything in my power to let folks know what an absolute s….. show they are running.
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August 2023 by Swapnil Kulkarni
Great service by Kevin Wu. I did not end up buying a Porsche from him because of a particular color combination I was looking for, but he has been very helpful to me in making me understand various options.
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April 2023 by Han-Hsien Tuan
Always a pleasure working with Charlie on my Audi on Demand car. Easy, efficient and the staff are so friendly.
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February 2023 by B. Mag
Although I originally bought my car a different Audi dealership and I live closer to two other dealerships, I always drive the extra few miles come to Porsche/Audi Burlingame for my servicing because they do it right. From the courtesy cars they give you while your vehicle is being serviced to the texts/emails/phone calls they send you along the way, they do a really good job with communicating and answering questions. I’ve never felt the staff were annoyed with too many questions or that requests were out of the question. In fact, they will seemingly go out of their way to get answers and find solutions. Most recently, I traded a vehicle in but I needed the wheels and a roof rack off of the trade in, they totally accommodated me and had a designated salesperson to walk me through the process. I’ll probably be coming here for the foreseeable future!
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February 2023 by David Garcia-Diaz
While I wish we had a Porsche dealership in San Francisco, we’re lucky that the closest one offers such a great experience.I’ve brought my Cayenne Diesel in for service, warranty repairs, and recalls numerous times and always get the royal treatment. Scott Molton is an attentive and detail-oriented Service Advisor and takes great care of my car. Their team does excellent work worthy of the Porsche crest.As a cherry on top, they bring my car back sparkling and clean, and they usually put me in a nice loaner if the car is gonna be in for a while.
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February 2023 by Angela Wang
I received the email that my key arrived on Dec 14th after 5 months waiting. And their service department is very unprofessional and rude. First, they asked me whether the key was there or not. I answered yes and I received an email from them. They put me on hold and checked. And then they mentioned that they did not find it. I mentioned I have received the email. So they transferred my call to the parts departments and I talked to them myself. They found the key so they transferred my phone back to the service department. The person in the service department became very impatient and asked me who I talked to and who said my key was in. I replied they did not give me the name. The person said she needed my VIN number to make an appointment. I replied please give me 10 seconds. I took like 5 seconds to find it and read it back to her. She just said I did not have time for you and hung up my call. I was very upset about the experience! I was surprised by what just happened! A terrible long story.But Sachin was the only one very nice and helpful.I hope I never went to the Porsche Burlingame.
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February 2023 by C C
My son worked closely with Cesar Caceres in sales. He played a pivotal role in my son's acquisition of a Porsche GT 4 RS. According to my son, he was great to work with. He worked diligently and hard. I found Mr. Caceres to be a very friendly, kind and forthright human being.
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January 2023 by W K
Great dealership, great Sales Advisor, Cesar Caceres.I bought a CPO 2020 Porsche Cayenne S from Rector Porsche and worked with Cesar for a successful transaction. The vehicle was listed accurately on the Rector website. I asked Cesar for a few extra photos which he quickly sent. We agreed on a price and Cesar handled the transaction and documents like a pro. Good clear communication. He recommended Montway Auto Transport to deliver my vehicle, and this was a great recommendation.Thank you Cesar! I recommend doing business with Rector Porsche and Cesar Caceres.
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December 2022 by Eric Y.
Months later.. Tried again.. Still selling above Msrp. Rep said if I went in today it will be Msrp. So I proceeded to ask about financing and he throws me a new sales tactic. No outside lenders entertained.
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December 2022 by Naiwen Hu
If you are looking for good sales representative to buy Porsche, please ask for Michael Chang. Friendly and very attentive.
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November 2022 by Mikey Villy
Took my wife’s Cayenne GTS for transfer case service. Carlos took excellent care of me. Top notch service overall. Glad to have such a professionals and welcoming service just few blocks down from my house
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November 2022 by Kim M.
Long story short..... the internet manager Kevin tried to rip me off on my trade (keeping the low miles bonus for himself and lying about it); suggested a vehicle in the showroom and then told me the car had a software recall and wasn't available for purchase when I asked to drive it (wtaf); and then tried to upsell me on another vehicle telling me I misunderstood what the "same deal" means. This is a Porsche dealership for crissake, not a rando used car dealership. Are you that desperate to sell a Porsche that have to lie and try to trick someone into spending more? Sad! Turned me off on the brand and I would never buy a car from this dealership.
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November 2022 by LFC S.
Sales department is awful. No return after calls, following request for information on vehicles available for sale. Small dealership only catering for select few customers. Avoid this stealership.
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October 2022 by Dave L.
Got Certified Used Macan from these guys in excellent condition for a good price. Anthony, the sales person I worked with is great! Called me right away after I submitted interest online, and was able to get most of all my paperwork and loan pre-approved the day before. They sent me a lyft to drive me down Burlingame (to pick up the car since I didn't have a ride). After a small hiccup of wondering why I have 3 tires matching and 1 not, they ended up replacing all 4 with brand new Pirelli scorpions all season (a very nice set!). Thank you Anthony & Porsche Burlingame service team!
