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February 2024 by Audra Ponce
I had a frustrating experience with Putnam. I experienced extremely inconsistent customer service and extremely delays. I brought my stolen recovered Kia Soul to them and after it sat there for 3 weeks, untouched, I had it taken somewhere else.When I was notified that my vehicle was recovered, I looked around for places to take it. Most places were too full, but the service rep at Putnam said my car could be looked at immediately. He knew it was a stolen recovered vehicle and we even made an appointment. My car sat there for 3 weeks with out ever receiving any update or call about the status. When I would call the service department they would say my representative was in, and would forward me to his voicemail. It was full every time. After multiple calls, i requested to speak to a manager. After that I got a call from my rep and he told me he had been out sick with COVID. At this point, I was already working with my insurance to get my car picked up and taken elsewhere.When I leveled with my rep to figure out what the deal was, he told me they only have 1 person working on stolen recovered vehicles. There were two ahead of mine and the one that recently left the lot was there for 3 months! The car ahead of mine was a full engine rebuild. So my car could have sat there for 3 - 6 months. None of this information was offered up to me, I had to pry it out of the rep.Taking my stolen recovered vehicle to Putnam kia prolonged me not having my car by a whole month. I had to spend hours on the phone coordinating the tow and had to work to get updates in the first place.
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February 2024 by T
Luke was my salesman when I recently purchased a car. He is professional and helpful. Thanks Luke!
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January 2024 by Colene Turner
I've bought two cars from Putnam over the last 10 years, in both cases the salesman was John Elgelda. He worked magic to get me the car I wanted -- he's fantastic!
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January 2024 by Howard Himes
Service advisor was very helpful and was responsive. Felt like I was treated honestly and fair. A rare experience these days
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January 2024 by cole stanley
Misdiagnosed the issue, never answered my calls, and never gave a delivery date of replacement parts. Did not call me when they completed inspection. Had to call them. Told me fuel pump was broken. Part is back ordered. Cannot give me estimated date when they will receive part. Told me once they order they can tell me when it will arrive. Part was ordered Monday. Wednesday I called them after no call back. No answer. Was promised a call back. Friday still no call back. I call again. No answer. I have to leave work, drive to them in person. I speak to the parts manager. 1-2 weeks was the timeline given. Told them I cant wait that long. It’s already been a full week. (Dropped car off Wednesday night week prior). I’m taking the car to another shop. Which I have to get towed because it won’t start. When closing me out I was told “since the product was ordered typically the customer has to pay. But we’ll take it off this time.” Which was nice but they were ones who told me they had to order it to get a delivery date! So I bring the car to a new shop (stress free auto care - highly recommend) and the fuel pump was fine! I have photos and videos of it functioning perfect. Turns out the entire engine failed. So even if I would have waited for the replacement fuel pump to come in it would not have mattered. They would have been standing there telling me “oh idk we put the new fuel pump in and it’s not working”. idiots. By the way the person I was told was handling my case was “Buddy”. Even though I only spoke to once on Monday.
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January 2024 by Savannah Xiao
Highly recommend. Bought first EV from this dealer, great service, transparent pricing, sales process is informative and transparent.
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January 2024 by Mark H.
The techs were able to diagnose the problem quickly and order needed parts. I was contacted promptly when they arrived and scheduled another appt to do the work.
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January 2024 by Marty Jordan
The Kia dealership in Burlingame is great. They are honest and they charge reasonable prices. I very much enjoy working with Jeremy, the in the service department, who is always so helpful.
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December 2023 by Syech Idrus
Friendly staff
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December 2023 by Dominic Smith
Luke was absolutely amazing to work with. Not only was that the fastest car buying experience we have ever had but his professionalism is what stood out to us. He was transparent, speedy, and friendly. We would give him our business again if we could!
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December 2023 by Sozan Miglioli
The experience of getting a new car can be overwhelming. Everyone at Putnam Kia, including Kevin and Angelo, were knowledgeable, kind and trustworthy. I recommend anyone thinking about getting a new car to do so in Putnam.
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November 2023 by Lisa Blockhus
I recently purchased a used Kia Sportage at Putnam Kia. Both Angelo, my sales rep, and Toni, our finance resource did a fabulous job in helping us with the purchase. The process was quick and painless and one of the best experiences my husband and I have had to purchase a car. Thank you Putnam Kia for great customer service!
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November 2023 by Jennie Y
Had a very pleasant new car buying experience at Putnam Kia. We were lucky enough to work with Keith throughout the entire process and we were in the best hands. Never did we feel pressured, confused or lacking details to make informed decisions. Keith was very patient with us as we had so many questions and it's clear that has a deep knowledge and love of cars. This is the kind of person you want to work with for such an important decision - highly recommend you get in touch with Keith at Putnam Kia.
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November 2023 by Pranali Rane
I recently bought Kia from this dealership. I was kindly guided by Kevin Hernandez who addressed all my questions and doubts patiently. He helped me by walking through each step of the process. Amazing experience in buying my first car! They also have great variety to choose from.
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October 2023 by Heather Hohlowski
Great experience buying a new EV6 from Kevin. He was super friendly, helpful, knowledgeable and not at all pushy! He patiently helped us download and set up the Kia app as well. Car was immaculate. He made the whole process very easy and was a real pleasure to do business with.
