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February 2024 by James Osborne
Disturbing lack of knowledge as to how to operate fuel pumps. Left and went elsewhere for gas
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December 2023 by Qam Yahsharahla
Tire pressure machine doesn’t work properly it took air from my tires. Beware of this
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November 2023 by SERGEY ZHILIN
I wanted to take a moment to share my consistently positive experiences visiting and using the services at the Shell gas station located at 1390 Old Bayshore Hwy, Burlingame, CA 94010. This has become a cherished tradition for me before embarking on a long journey.Not only is this station conveniently situated without the usual traffic snarls, but the staff consistently goes above and beyond to create a welcoming atmosphere. I must give special commendation to my friend Aman, whose cheerful anecdotes always brighten my day.
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October 2023 by Sergey Z.
I wanted to take a moment to share my consistently positive experiences visiting and using the services at the Shell gas station located at 1390 Old Bayshore Hwy, Burlingame, CA 94010. This has become a cherished tradition for me before embarking on a long journey. Not only is this station conveniently situated without the usual traffic snarls, but the staff consistently goes above and beyond to create a welcoming atmosphere. I must give special commendation to my friend Aman, whose cheerful anecdotes always brighten my day. On a recent visit, something extraordinary unfolded on October 15. I witnessed what seemed like a scene straight out of an action movie, as a passing black passenger bus from SFO Airport accidentally collided with a fire hydrant. The ensuing spectacle turned heads, with curious tourists making their way from the Golden Gate Bridge to witness the unexpected fountain. In the face of this unexpected turn of events, the swift response of the firefighters was nothing short of remarkable. They efficiently repaired the damaged hydrant, swiftly restoring normalcy to the scene. I had the incredible opportunity to capture this moment through both photos and video, turning what could have been a mere inconvenience into a memorable experience.
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September 2023 by Muzeyyen Schroeder
The cashier charged me for the item I did not buy. I noticed that one homeless guy came after me and took a Starbucks Frappuccino from the fridge and left it on the countertop without paying. I think the cashier knowingly charged it to my credit card. I did not know what was happening there first but later when I checked my receipt, I figured it out. Cashier was buying things for that intoxicated, drug edict by using her customers credit card. I was so so angry! I had to go back to store for refund. She recognized me and could not explain why she did what she did! I got by refund and told her that what she did was steeling from the customer and it is a fraud than I asked the name of the owner of the store, she said that she doesn’t know. She (looked like a supervisor of the cashier) said “go ahead and complain whoever you want.” I thinks those two women work there early evening of 09/04/2023 should be fired for cheating customers knowingly! I hope the owner of this store reads this and takes action!
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September 2023 by Andrew Patterson
Gas station with convenience store. A little on the small side for the store and prices are high but it is a convenient location if you need gas/snacks in a rush.
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June 2023 by Dan Z
Car wash wasn't fully dry in the end!
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May 2023 by Cameron R.
The manager of this gas station said their car wash is fine because the car after mine had no soap on it their car wash did nothing but leave a form of soap all over my car and they would not refund me. The manager at this gas station is the worst. She is rude. She dresses like a slob and has no respect for customers. I hope the owner reads this.
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November 2022 by Matra Rai
Every time I'm going to wash my car in Bayshore shell gas station. But this time I can't wash my car properly. First water spray. After soap doesn't spray water . I complain in counter . But doesn't help me out I'm frustrated then I took my car like that...
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September 2022 by Abinav T.
One of the worst places to go if you are looking for good service especially for regular customers. I go here all the time and am a heavy Shell user with a Loop membership. Heavy user of the carwash as well. I get free washes with my loop membership all the time( 5-6 washes every month). They treat like the air is some kind of a hassle for them. All they have to do is press a button once or twice if it doesn't work the first time. But no, they think it's some kind of a favor. This is required by CA law for customers at any station. If you need air or good service go to the nearby Chevron or Valero at Broadway. They have good service and free air no questions asked. I am never going to go to any Shell station anymore because of these guys. Like they say, one rotten potato spoils the whole bag. If you want customers learn to treat them well, especially the regular ones.
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July 2022 by Yasin FZ
they don´t have good costomer service .they keep close the rest room for costomer.
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May 2022 by Ohana C.
Glen is such a hard worker. He signed me up for the rewards program which is super helpful. He told me about the promotions and what I can get for my rewards. He's always super kind and helpful. I am so gteatful to have met him.
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May 2022 by Lilah Payne
Cashiers are nice but double check what you are buying there was MOLD on the cheese I bought and they don’t answer their phone
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April 2022 by Mike Sanders
Clean restroom and surprisingly good pizza by the slice.
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March 2022 by Lele Y.
2.5 stars rounding up Carwash-- Use to be $12 and now it's $15 Did the job but soap was still remaining on the side mirror and dripping down to car door, couldn't find the timer to know when the dryer will stop either Serranonte Blvd Shell is better