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January 2024 by Sandy L.
Offered great service. Was very helpful with assisting me with picking out the Meta Ray Bans. The manager was great and took the time to help. He was so helpful that I came back and bought 2nd pair! I called other stores and they were not as helpful.
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October 2023 by Patricia Samaroo
The 2 Sales reps in the Burlingame store were super courteous and helpful.
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October 2023 by Esmeralda Ortiz
Excellent customer service
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April 2023 by Alpna Seth
Paul at the Burlingame Ave store is outstanding. He has a great positive attitude and his customer service orientation is admirable. I have vintage Persol folding sunglasses which needed fixing. Paul was super resourceful, even though the exact screw for this was unavailable. And when I offered to pay for the service, he declined and said it was complimentary. He went over and beyond and for this I thank him and applaud him!
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January 2023 by Jay Blue
The sales reps were phenomenal. Paul was helpful and very knowledgeable. We were later joined by another worker who was just as welcoming and polite. Great experience.
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January 2023 by Ryan Hoy
Paul was VERY helpful. I damaged my glasses and he helped me resolve my issue in minutes. Thanks Paul!
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September 2022 by Mundi M.
I honestly don't know what rating to give....I had great customer service while I was at the store... but I have had a hella of a time reaching them by phone. And by that I mean, I've called many times a day on different days and no one ever answers. Also - called customer support through their website and got nowhere. Worst than nowhere - the person I spoke to was less than helpful and annoying. The worst part is, I just want to by another pair of the same sunglasses I already purchased- but apparently no one can tell me the style number of those glasses besides someone looking at the database at that specific location. Technology exists to help solve these types of problems. Just saying
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January 2022 by Chastity
So helpful! Fixed my glasses that kept slidding! the young man was amazing!
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January 2022 by Sheryl Bursley
Excellent experience. Fast and efficient and a lot of styles to choose from!
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January 2022 by Ariana Garcia
Great Customer Service. Good selection of sunglasses.
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January 2022 by mahmoud ebrahim
The rep I forgot his name but he was extremely helpful and knowledgeable and extremely friendly as was ever other person that was in the store overall a great experience 100/10 beyond exceeded my expectations and now I’m happy with my Versace shades ? thanks again guys
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January 2022 by Jose Valle
Paul was very helpful and attentive, he answered all of my questions and guided me to pick a pair of sunglasses that will work with my style. Thanks Paul!
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October 2021 by Nima P.
Absolutely terrible customer service and still fighting with them for a $300+ refund I never received. I placed an online order that was delivered to the store. I decided to return the purchase, and was given a 'receipt' that (turns out) was not actually a receipt, but just a return form that apparently never got submitted. I never got my money back. Sunglass hut store has no record of the return. They direct me to corporate. Corporate (obviously) has no record of the return either. Paul, the store manager, was absolutely useless. The sales person who 'processed' my return likely just pocketed the sunglasses. Such a complete nightmare, don't ever do business with this trash store.
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May 2021 by Konstantin D.
Really great customer service experience:- I had already looked through many sunglasses, but the ones I liked most weren't polarized. They pointed me to a similar model which I had missed which I ended up liking even more.- I promptly broke the left lens. Over the course of several calls they helped me try and track down replacements from the after-sales supplier. Then, by coincidence, they had another pair of the same model for which the right lens was broken but the left was intact. They offered it to me for free and quickly did the repair work.
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January 2020 by Sasidhar Nachu
Highly knowledgeable staff, very friendly and great customer support!