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March 2024 by Vik A.
The watch collection is okay. If you're looking for Omega, Glashutte or something more reasonable, they have a good collection. However, the service is pretty bad and very exclusionary and discriminatory. I sent an email for an appointment, but didn't hear back. I was assigned to a newer agent who didn't know a lot of the finer details of the timepieces or various models, he had to keep looking at his phone and the brands website. And then there was this weird rule of only 2 watches at a time, so it took ages to take the plastic cover off each watch and then wrap it back up, while I essentially kept waiting. When I wanted to go to another brand, I was repeatedly pointed towards that area and told to ask for X, but that person was never there. I waited 5-7 minutes each time and almost walked out of the store twice, since no one seemed interested in showing me the timepieces. Eventually, an hour later when it was about to close, I noticed every else had been served a nice drink, champagne or whisky. I asked if it was part of a club and they said it's for all visitors, oh, did I want one? Not a great experience feeling brushed off over and over. I have been to many other luxury watch stores across the Bay Area, won't be going back to such a discriminatory store.
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November 2023 by Ken T.
I purchased my first Parmigiani watch from Russ and Sandy, a true jeweler for watch enthusiast, not your typical watch AD. You can spend hours talking to Russ about watches and enjoy the stories being told on these brands. Very nice vibe from the owners to the employees, just a very happy place.
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November 2023 by Meghan S.
My husband and I were looking for something specific but really simple. I almost didn't check Topper- it's a lovely store but seemed like it would be out of our price range. We found exactly what we were looking for and Russ, the manager, was incredibly knowledgable and so kind. While we were there we also looked for an anniversary band for me and the options were gorgeous- we will definitely be back when it's time for a band upgrade!
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November 2023 by Vincent P.
Topper Fine Jeweler offers unparalleled customer service service. They have a varied and extensive selection of affordable and premium wrist watches and jewelry.
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October 2023 by George Casanova
I have been a regular customer with Topper Fine Jewelers for over 11 years and the staff and owners Rob and Russ Caplan have been one of the greatest to work with in the industry. Of course, they do carry many things from watches to jewelry and I would recommend them to new and experienced customers.
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September 2023 by Arrash J.
One day, years ago, me, my parents, and my wife were walking around Burlingame when we noticed a shop with beautiful watches. We peaked in and met Russ. He was very courteous and we didn't feel any pressure to purchase anything but he was kind enough to show us around and let us try several of their beautiful pieces. Fast-forward a few years, and I paid the shop a visit when I was thinking about purchasing a new watch. I couldn't believe it, Russ still remembered me and my parents, and even our conversations from way back then. It just highlights one of the best parts of Toppers, their customer service is out of this world. I don't say this, because they are good at selling watches, in fact, they have never pressured me to purchase anything, I say this, because they are great people, and seem like they genuinely care about their customers. Beyond their great service, they have a fantastic watch selection with competitive pricing. You'll find a wide range of watches for a variety of budgets and price points. They are also an Omega authorized dealer. Though I don't have an Omega (yet), it's good to know that when the day comes, I can bring it here for repairs and service. For now I love looking at them and thinking "someday". :) I've purchased a few watches at Topper's now and I don't think I'll ever shop anywhere else. There's just no place like theirs. I'm glad I found them.
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September 2023 by Conrad C.
Lets throw this out right now; their customer service is second to none. Had a little issue that I won't go into detail but Rob, who is part owner and is a pleasure to talk to stepped up and fixed things to make it right and more. I will be gong back again soon to pickup my watch AND buy another one while I'm at it. If I had a negative, I wish they carried Tag Heuer again. Having said all this, they have a great selection of watches from the cheap Casio G Shock watches to ultra brands like Blancpain, Omega, Grand Seiko and everything in between like Longines, Seiko, Oris etc. if you aren't buying at least come and check it out along with their FULL BAR.
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September 2023 by Peter S.
Great experience. Extremely professional customer focused culture. Competitive pricing. Highly recommend visiting Topper if you are looking for a great watch.
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September 2023 by J N.
These folks are great to work with, honor their words, and always have your back. They have a great and varied selection of watches.
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September 2023 by Ipseeta Priyadarshini
Topper Fine Jewellers in Burlingame provided an outstanding experience when I needed to change my Oris watch leather strap. Although the strap wasn't initially available, they promptly ordered it for me and it arrived within a week. Their commitment to customer service is truly commendable. The store boasts an impressive collection, including renowned brands like Longines and Grand Seiko. I'm particularly drawn to the Longines Legend Diver watch, and with their wide selection. Topper Fine Jewellers is my go-to for exceptional service and a remarkable selection of watches.
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August 2023 by Patrick Wu
I had a great experience picking up an online purchase in store. Even though they were very busy, Russ and Rob offered to size the bracelet. On a following visit, I had a great conversation with Ron Huang. Thank you!
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August 2023 by Cranford Roberts
I have purchased many watches from Topper over the last few years. They have the best customer service in the watch world. Class operation for sure. Shout out to Rob and Joe. They genuinely try to make a personal connection with the customer and treat you like part of the family. When it’s time for me to add a new watch to my collection, Topper always gets the first look.
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August 2023 by Tomás Jiménez
Amazing selection and customer service. I worked with Joe to resize and brush out the polished parts of the bracelet on my Omega. He was patient, courteous, knowledgeable, and efficient. The other staff I interacted with were also amazing. Topper lived up to its sterling reputation, in my experience. I'm a fan.
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August 2023 by David Dearman
I had been looking to get a new watch for a while and stopped into Topper to visit the Omega Boutique. Ron, was incredibly helpful. I tried on a Speedmaster and came a couple of days later to get it. I called ahead to confirm stock with Ron and when I showed up the next day he was wearing his Speedmaster to show me how it would look like with a suit. The level of professionalism and service at Topper is next level. They truly do go above and beyond to help your find the right timepiece for you. They will be the first place I go when I start looking for my next watch. Thank you!
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July 2023 by Paul N.
A very classy place. Friendly, helpful. Great selection of watches. No begging or pressure for 5 star ratings. So here's 5 stars that is well earned.
