July 2018 by Tony Cun
I reserved the 9' cargo van at this site to be picked up by Truck Share 24/7, and my reservation was confirmed via my Uhaul. I got to the location 15 minutes before my reservation time started and I saw the truck parked. However, after logging into my Uhaul account and attempting to start the live verification process with Truck Share 24/7, it said that there was no equipment reserved for me at this at this location. I called Uhaul customer service, but they told me that this location did not do Truck Share, but it is clear on the Uhaul website and on my confirmation receipt that this location does do Truck Share. I called the number listed for this location, but it went straight to voicemail (the person was on vacation) but his voice message did leave an alternative phone number. I called this alternative phone number, and the service representative stated that Uhaul didn't list this particular truck for Truck Share, so she did it on her end and I was finally able to start the live verification process. However, because of these delays on Uhaul's end, I was 40 minutes into my reserved time. Finally, after finishing the live verification process, the lockbox, where the truck key was located, did not work! The keypad was out of batteries, and I knew this because the other two lockboxes' keypads beeped and lit up when I pressed their buttons. I called customer service again, and they were unable to do anything remotely since it was the location-specific employees who controlled the lockboxes. I was told I had to cancel this reservation, which I did and I never got to use this truck. All in all, it wasted more than an hour of my time, and I was still charged by Uhaul for the rental, which they said they would refund me but it has been 3 days and no refund yet.
