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March 2024 by Adewole Atoyebi
I had a delay with my package which was due to some issues from UPS according to the owner. I wrote an earlier review and the owner swung into action to do her best to see a resolution to the issue. I do acknowledge the genuineness of the owner in trying to resolve the issue.
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March 2024 by Shweta Srivastava
Ok i have to share this, UPS burlingame team is awesome with special shout out to TED!! i sent my passport out with them on Sunday and got to know on Monday morning i need to travel for a personal emergency. I panicked and ran straight to store, Ted was so understanding and went out of the way to track down the passport and help me. Big big thank you Ted and the whole team :) great customer service.
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March 2024 by Emily Higginson
Fast and friendly service- highly recommend!
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January 2024 by Elizabeth Barnard
Really like that this place is so convenient to. We got there in enough time that we were ahead of the line that was out the door when we left.I had a few boxes but needed one box for all three boxes. The lady told me I was going to be charged a flat rate for them to box everything up. It was my first time returning items from this place. Shruti was kind, friendly and adjusted my charge.This place is so close to home. I’ll be using this location often and it’s nice knowing I’m walking into a friendly, reasonable business.
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December 2023 by kirk stanczyk
Cutest UPS store in the nation
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December 2023 by Mitch Kossar
Took care of me when I was in a hurry, scanning. Ted took care of me
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December 2023 by Heather McLean
Shout out to Shruti! She was so friendly and helpful! She was so helpful as she helped me pack up and send my Amazon returns.
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December 2023 by rachel gatoff
The employees and their customer service orientation is superb. They are consistently helpful, efficient and friendly.
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October 2023 by Willis Stinson
This store packed and shipped a heavy antique item for me in its original box (and then in another, exterior box). I asked twice for the item to be padded inside the original box, so as not to damage the original box. They did not do this. As a result, the original box was damaged, exactly as I feared it might be. They were very nice and assured me they would take care of it as requested, but they did not.
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October 2023 by Linda West
The best UPS store I’ve ever been to. I drive 30 minutes when I need a UPS store because I trust this one. They are attentive to details, always courteous and patient. I have no hesitation to recommend this top notch UPS store because I know others who visit will feel the same.
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October 2023 by Susie Lee
Excellent service of the staff here - the staff here are extremely friendly and available to help you. A special shout-out to Shruti who really went above and beyond to help me with my passport photos - despite some technical difficulties at first, Shruti was so generous with her time to make sure that I was able to walk out with the photos on the same day. I had been turned back in other stores, so really appreciated the effort. Highly recommend this location :-)
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August 2023 by Basel S.
I had a fantastic experience at the UPS Store! The staff was incredibly helpful and friendly, making my visit smooth and enjoyable. They expertly handled my shipping needs, ensuring my package was well-prepared and securely packaged. The store was well-organized and clean, creating a welcoming atmosphere. Their efficient service and attention to detail exceeded my expectations. I'll definitely be returning to the UPS Store for all my shipping needs in the future!
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August 2023 by Jennifer Goltz-Taylor
Wonderful people, wonderful service!! I had to ship a heavy, complicated, time sensitive collection across the country, and Shruti and her staff were patient, helpful, and creative. They worked with me to find the best solution, and followed up so promptly! This place is a gem and the people are the BEST!
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August 2023 by Elahe Aghapour
I went there today for the ex-company property drop off. It was an easy job which took less than 3 minutes in San Mateo UPS. However, they were not able to do such an easy process within 10 minutes. They need to learn how to do a little bit more complicated drop off rather than Amazon drop off.
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July 2023 by Jen D.
The UPS staff at store #2354 was extremely helpful and accommodating to my LiveScan needs! They were quick and efficient and graciously handled any risen issues. While I was at the store, I failed to communicate that I needed to fax the paper work from my livescan. I called them and they kindly offered to fax my paperwork without charge and emailed me confirmation of a fax without me even being there. I will be going back to them for future services and Livescans! Thanks again, UPS!
