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November 2023 by Fatima Molina
I want to thanks, Cathy Hess for helping me out with my son’s loan. She was able to get my son a lower interest rate. The dealership where he purchased the vehicle, gave him a high interest. Cathy is very professional. She answer all my questions. I’m very happy to be a member of the Upward Credit Union and thanks again Cathy for getting my son a lower interest rate! I highly recommend Upward Credit Union.
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November 2023 by Andra Keener RN
Been a member since 2002! I love working with a smaller bank where the service is more personal than a big corporate bank! Just got a car loan with Cathy who is amazing and walked me through each step of the process with patience and kindness. Birdie is also awesome. I love the team here!
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October 2023 by Yvette Piano
Very blessed and grateful for Upward Credit Union for always being there for me and my family no matter what the season is, we can always count on you. Thank you for all the wonderful staff - especially to Fatima, Cathy, Sue, Bridie, Brittany & all the other good staff too! You know very well how to take care of your members. Proud to say that I’ve been a valued member since 1998. Thank you for all you do #foreverblessedandgrateful
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September 2023 by Jeannie Wu
Upward Credit Union has very competitive auto loan rates! Cathy got me set up very quickly with an auto loan and Nicolette processed my membership application quickly as well. Thank you for all your help!
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September 2023 by Annie Kelly
I could not love this credit union more!!! I've been with them since 2007 back when they were United Health Credit Union and have never looked back. There hasn't been one time in all my years with them that I've had a negative experience - not one. Everyone there is so awesome!!! Best customer service ever!!! I moved an hour away and don't get to come into the branch anymore, but every time I email or call with a request or need a loan or whatever it might be, they are so kind, swift and helpful. They are the absolute best, and have so many solutions to help everyone with their financial goals.Shout out to Sue who just helped me with a new car loan after my truck was totaled in an accident. While I was not at fault, my insurance company has been taking forever in negations with my lawyer. 6 weeks after the accident and I gave up waiting, as I really needed to move forward and get a car. I was pre-approved quickly, and once I purchased I was able to do everything remotely and within an hour. Sue was wonderful to work with, very compassionate about my situation, and she helped me get back into a car so fast. Thank you so much, Sue!! ♥️Last but not least, I am deeply grateful for Fatima, the member services manager - she's truly amazing!! She's seen me go through some crazy life events over the years, and has been a true lifeline for me. When money is involved during times of change, it can be overwhelming. Fatima always make me feel so seen as a human, and I'm not just a number like I would be at a big bank. Thank you, Fatima, you've helped me so much over the years!! ♥️Upward Credit Union 10/10!!! Recommend 100%
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September 2023 by kmt
We came to Upward for a car loan refinance and the process went extremely smoothly. We were in an out within an hour and it was easy to work with Susan, our loan officer, who was always available a phone call away and Fatima, who helped us at the branch. They were also very accommodating of our very specific requests. I highly recommend Upward CU.
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September 2023 by Michelle Hatanaka
We have been Upward Credit Union members for over 25 years, we have had many positive experiences with our banking needs. The staff is always ready to help and provide us with the best possible solutions to our banking. From home loans, to car loans and children’s savings for college… we would like to express our thanks to Cathy especially for taking care of us through the years as family.
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August 2023 by amar singh
Decided to go with Upward for financing my recent car purchase and have had a great experience! Cathy & Nicolette have been especially helpful. They have taken their time to carefully explain everything and have taken care of everything very quickly! Can't recommend them enough!
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August 2023 by Stephanie Guinasso
Nicolette and the team are amazing to work with!! I appreciate their communication and willingness to help with any of our needs. We have are so pleased with services, we have especially expanded our accounts!
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August 2023 by kn pesan
Susan is amazing! I was referred to Sue by my sister and I have been doing business with her for my personal banking needs for years now. I recently asked for her help with an auto loan and the process from start to finish was amazing and so easy. Highly recommend reaching out to Upward and asking for Susan!
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August 2023 by Hendrik Nursalim
I have the best experience with Cathy Hess, Nicole and Brittany regarding refinance my vehicle. They are very straightforward, transparent, and very professional. I already refer my family members and friends if they need help with loans contact Upward CU asap. Thank you again Cathy Hess ?
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August 2023 by Esther Camarillo
Upward Credit Union GENUINELY and TRULY has their client interests in mind!!! I transferred my primacy account over to them because their customer service is EXCEPTIONAL, compassionate and highly efficient!! They will work with where you are and give you options to meet your needs. Highly appreciate Ms. Sue!! She will help you through patience and she’s extremely knowledgeable. Nicolette and Brittany are amazing! Highly recommend!!
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August 2023 by Gilbert
Upward Credit Union has been incredibly helpful and caring in handling all my financial needs. Nicolette was wonderful and shows her dedication to clients through her actions and words! Outstanding!!!
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July 2023 by Erika Rodriguez
Sue and Cathy are the greatest! They have always made the process so easy. I have had several loans through Upward Credit Union and my experience has always been a great one. Sue and Kathy are a great asset to your company.
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June 2023 by Dina Fernando
Sue helped with my auto loan. She was knowledgeable , professional and kind. It’s still difficult car buying these days, June 20/3. Interest rates are high, inventory low and auto dealership interactions are unchanged, stressful and draining. I was able to secure a great rate with Upward and Sue made everything pretty easy. She even offered support and insight when I realized I got duped at the dealership. I would highly recommend working with Upward CU!
