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April 2024 by Sophie H.
I only come to this store because of Rafael. He has always been so helpful and patient with answering my questions. He's also honest with his opinions. I came here with a broken phone and he helped set me up with a new phone and transferred my data to the new one. Subsequently, I came in with wanting a watch and he was patient with all my questions and called the Verizon line for me so we can clarify some concerns I had. If you ever need a phone or any help with Verizon, you need to go to this store and ask for Rafael.
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March 2024 by Theresa M.
Rafael Martinez Everytime I come in here, I always have a great experience. Always friendly and outgoing and that's the reason I come in here.
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March 2024 by Winston C.
Noel was very helpful in helping me with my business account. Highly recommended. He was friendly and took the time to take care of me and make sure i felt content
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February 2024 by Carina
This location is the best! The two guys that helped me were GREAT! Very helpful & patient. I couldn’t have asked for more knowledgeable guys to assist.
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February 2024 by Ritwik Divakaruni
Person working at the store seemed extremely rude and disinterested the entire time.
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February 2024 by Alex Campbell
Incredibly long wait to fix something very simple that should have been possible to do online
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February 2024 by Daniel B.
There are 2 guys. Ibrahim, who helped us a lot, and Rafael, who didn't help us at all. Rafael shouldn't be there. We came all the way from San Francisco to pick up our phones that were confirmed via UPS and Rafael told us that the phones weren't there. We insisted, showed the email and he kept saying the phones were not there. Zero effort to check the system and the back of the store. After minutes of asking, he finally found the phones and said that he doesn't have anything to do with Ibrahimn customers. Yes Rafael, you work at the same store, it is your responsibility. Zero effort!! This guy didn't even pretend he was trying to help. I would fire him if I was the manager.
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December 2023 by Alex C.
Slow and absolutely useless service. Waited 45 mins for them to set up a couple's phone accounts. Cannot comprehend how it could take so long. The place where time stops.
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December 2023 by ROMA M.
Ordered phone online for express pick up. At pick up processed order and they gave someone else's order which was the wrong phone color and size/order. Unfortunately family member picking up didn't notice till already gone. Also this screw up according to Verizon apparently cancelled our trade in. Had to go all the way back 25 min away to get correct phone and then come home deal with Verizon customer service to try to fix. Huge hassle still trying to fix. They were not friendly or very helpful and they were using vulgar language in store.
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December 2023 by Yifan Zhu
I went into this store for a 1pm appointment for a new phone. I was not greeted and ignored by the staff for 20 minutes, while 2 people were tending to another customer, and ultimately just left. Later, I placed an order on Verizon's website for in store pick up, and hours later have still not been contacted, despite the customer support representative noting that it would typically take less than 1 hour to fulfill.
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November 2023 by Marilynn Cooper
Rafael took the time to explain the data transfer process and assisted with choosing an accessory for my new phone. He performed excellent customer service, even though he was the sole worker at the store, for the entire day!
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October 2023 by Sean M.
This could be the worst Verizon store on the peninsula. Every time I have gone in there... And it's three times now... They are unhelpful and dismissive. Case in point... I went in yesterday to switch devices. I am not a licensed Verizon technician, so I took the phones in so they could help me. The Latin gentleman... That I would loosely refer to as a manager... Looked at me and just said just switch the Sim cards. Really? Thank you... I don't know how to do that and that's why I'm here dummy. Luckily, the poor kid in the back (Miles) that doesn't know he's being made fun of (by the jackoff manager) was very helpful. Thank you Miles. Miles deserves his job...nobody else. If a Verizon supervisor reads this please know Miles did a good job. You know, we all pay tons of money for our cell phone bills... It would be nice to just receive the bare minimum of customer service when you go into one of their locations. I don't think that's asking too much. Do you?
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October 2023 by Joy W.
1 star because they accomplished what I went in for. However had I known I would have to pay $24.99 for adding cellular for a new Apple Watch and then connecting it, I would have done it over the phone! It's right across the street from Apple Store, how convenient, right? Also when I walked in the guy who greeted me asked what I was on for, told me to "sit" and walked away, never to return again. Then I waited 20 minutes. Anyways, before I go on, I'm pissed about paying $25. What kind of scam are they running! Verizon should take their association with them away.
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October 2023 by Jennifer Nunez
Thank you Rafael for such an amazing experience and going above and beyond! Also, thank you to Samantha for making the ordering process of my new iPhone 15 so fast and just providing great customer service as well. This location is truly amazing!! Thanks so much!
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October 2023 by Xavier Berrios
Rafael Martinez was the one of the best salesman I’ve ever met in my life not only was he able to take care of all our needs he did it quickly in a timely manner. Thank you so much Rafael Martinez.
