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August 2023 by Jeff W.
The new boss I think named Lina has completely changed the dynamic of the store. I have not felt as welcomed as I used to feel when Jackie was working there, I feel pressured into buying whatever she hands me and on top of that the young workers do not look happy working there. On top of that I have seen how she has treated these young workers maybe she did not notice I was in the store but it was not a pleasant sight nor how you should be teaching these young kids how to run a store. I hope something is done about this.
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July 2023 by Parakram Chauhan
Liked this store and the downtown.
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August 2022 by L P.
There was an issue with my order and return(s) but Michael was extremely helpful. Makes me want to come back to this store to shop. Very accommodating and fantastic customer service. He also addressed the issue and provided an alternate option for future orders.
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April 2022 by Emily Rodriguez
Always use these services...helped us out for our wedding we LOVE K.Scott!!!!!!! We will be seeking him for any vineyard vines advice. He is a jewel!!!!
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February 2020 by Todd B.
Sergio is amazing - go see him for all your swaggery vacation-garb...he's awesome with kids and he wins. Best retail experience - maybe ever.
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December 2019 by Rosalie S.
Went into the store today to buy my husband some pants and his size was not available on the floor, but Bridget helped him locate the pants online and ordered them for him. He bought three pairs and all three were on sale! He even got free shipping! Wow! Nice! Free shipping on sale items, now that is excellent customer service. We have shopped here many times and the quality of clothing and the friendliness of the staff is always top notch!
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September 2019 by Carey Yip
Walked in to buy a gift and was greeted and asked if we needed help from the get go. They found the stuff pretty quickly and asked if it was a gift. So they actually boxed it and bow tied it. It was awesome job and great customer service. This is a place I would come to shop with the helpfulness of the employees.
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July 2019 by mike
It's never busy so I'm afraid to go in. Plus I think it's for kids. I could be wrong.
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July 2019 by Millie Chang
my sister's long sleeve shirt had a hole in the armpit after she had barely worn it once. she brought it to this store and the staff kindly gave her compensation for it. they were friendly, helpful, and understanding. big selection!
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April 2019 by Ron B.
I recently received a pair of shorts as a gift that were too large in the waist. I took the shorts down to this store on Burlingame Avenue and they did not have the same pair in the store, however they went out of their way to accommodate me. They took the shorts back and facilitated the return by re-ordering the correct size from online and had them delivered to my home with no shipping charge. I don't usually write reviews but I was so pleased with their customer service I felt they went way beyond what I normally experience. Thank You Vineyard Vines.
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December 2018 by Lara k.
Whole store is 25% off but there are no signs advertising this and the sales people don't tell you. I had to make an additional trip to this location for a price adjustment. And the sales person was snotty.
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September 2018 by Ruth S.
Talk about customer service!!! They did not have the size my husband needed in the pants he wanted. He needed them for an event that night. Our sales girl said that wasn't a problem-they would run to to their store in Palo Alto, pick them up and deliver them to the residence where we were staying! The correct pants were delivered as advertised right to our door! Amazing service!!!
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September 2017 by Manoocher Angeles
Great staff, friendly, prompt and helpful!
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June 2017 by Car Teller !!
A lot of options to choose from.