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January 2024 by Maggie O.
Incredibly incompetent. The women working at this pharmacy make me question whether or not you need any education to be a pharmacist. Indian woman (heavy, not sure of her name) at the front was sitting on her phone with her head in her hands like she was hanging out at home, relaxing. Avoid exposing yourself to their ignorance & insubordination at all costs.
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January 2024 by Bennett L.
This is by far, the best-stocked Walgreens of the local Peninsula Walgreens that I have visited. The store is huge, well laid-out (easily shop-able), with wide aisles, easy to view shelving, and plenty of inventory. Every other Walgreens that I visit locally are often out of essential toiletries, health & beauty products, and household necessities such as cleaning products, toilet paper, and batteries, but this one has it all. It also has a lot of employees covering the floor, which is helpful to find products or retrieve the locked-up high-theft items such as toothpaste and hair care. They have a very active & centrally located photo counter, which doubles as a customer service counter right by the front entrance facing the El Camino Real. The employees that work at this particular store are plentiful, polite, professional, and helpful (when you ask for help). The store is clean, bright, spacious, and easy to navigate, every section is clearly marked, well-stocked, and organized like a pharmacy should be. Checking out is a different story. The only cashier's/cash register are at the rear of the store facing the parking lot. There is usually only one cashier, despite it getting pretty busy here. I'm not sure why they planned the store with only 1-2 registers that are away from all the action (main entrance, pharmacy, customer service/photo desk), but it's fairly awkward to have to walk all the way to the back of the store to pay, then walk back to the front of the store to exit, it's alot of walking around back & forth, lol. I guess that's one way to get your exercise in, as well as to tempt the customer to make impulse & spontaneous purchases, or so I think. Anyways, the checking out process is perhaps the worst part of this store & its layout. The cashier's never seem well-trained, motivated, or as helpful as the rest of the employees in this store. Maybe it's a hierarchy, seniority, experience thing? I think the overall shopping experience would be better improved with more trained, energetic, and knowledgeable cashiers, that is you last point of contact in this store and it leaves the final impression as you exit this store. The lines get long and sloooow! As to the pharmacy, the line moves along. It is well-staffed, and the support staff is friendly and professional. The lines tend to swell during peak hours (morning, lunchtime, after work) but it moves fairly quickly as there are alot of people working it to move the customers along. The pharmacists are approachable and open to offer help as well as information about your prescriptions. The pharmacy at this branch is very good and I don't mind coming here at all after stopping at the local hospitals & medical clinics found along El Camino Real and San Mateo Drive. Parking is easy in the back with a big, metered parking lot (but you have to pay and it's not cheap). Street parking at the front of the store is a bit more difficult and sparse. Overall, it's a good experience here, I just wish the cashier/checkout/exit line was a bit more efficient and expedient!
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December 2023 by Rajiv V.
Made a vaccine appointment but still had to wait in a 30min prescription line to checkin. Then even after I checked in pharmacy didn't complete the paperwork to alert the pharmacist. Overall I was here for 50 mins. Avoid this place if it all possible
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October 2023 by Judy B.
So easy the nurse Lourdes is wonderful! No pain! Fast! She's great! Go see her!!!!!!!!!
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September 2023 by Katy Z.
I came by to pick up a prescription for a upcoming trip. Their hours as stated start at 8AM Friday. I get there promptly at 8AM. The pharmacist rolls in causally at 8:03AM and I'm thinking okay just a couple more minutes and someone will open the front gate. Well a few minutes more pass and the pharmacist calls someone probably the pharmacy technician overhead to come to the pharmacy. It wasn't until 8:08am that they opened the gate to help me. I ended up leaving at 8:12am. They ended up apologizing for the wait but at the same time, it's unfortunate that they were opened on time. Though they were late opening, it does beat the long waits in the afternoon I guess. I've called in before to pick up previous prescriptions/ clarifications when the app tells me I need to call the pharmacy. It's been hard to get ahold of people on the phone. I've had a time where I had to wait 40 minutes because I kept being placed on hold and then I would get the phone hung up on me. So it is probably best to just walk in to get assistance because waiting on the phone takes a lot longer anyways.
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August 2023 by Vanessa E.
Pharmacy Review Only: Long waits, confusion, disorganization, impossible to get through on the phone.
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June 2023 by Alex D.
I've never posted a review online for anything, but I felt I needed to for the pharmacy at this Walgreens. As I stand on line, there are 7 people waiting, with four Walgreens employees standing around behind the counter. Only one employee has their kiosk open and no one else seems to be doing anything. This is after the whole team shut down the store front from at least 2:15pm when I arrived to 2:40pm for a break. And this is after I tried to stop by earlier when they were on lunch break. They truly seem disgusted with customers, and with the fact that they have to work. This picture sums up this Walgreens:
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June 2023 by Kiki Chu
Fast service and good prices for good prints! Their website always has some sort of coupon code as well!
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May 2023 by JD P.
Walgreens Burlingame has a fantastic photo department. The employees who work the photo station, particularly Kevin, are great. I have gone to the Walgreens on 3rd Street multiple times for orders and they are never ready. When I go to the Walgreens in Burlingame, they are always very prompt and helpful.
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March 2023 by Lorna G.
If I could give less than 1 *, I would. Refusing to supply mifepristone to patients who need it to treat endometriosis or uterine fibroids -- not to mention Cushing's syndrome -- is unconscionable! If Walgreens wants to run its pharmacies as though they're in a Fascist state, let them move to a Fascist state. Absolutely disgusting behavior for a company making money off of sick people!
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January 2023 by Philly E.
Absolutely the most inefficiently run pharmacy I've ever been to. Staff totally incompetent. Any other CVS or Walgreens is better.
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December 2022 by Regina E.
Pharmacy wants to argue with customers and there's this lady that rude her name is donna wtf is her problem!!! I transfer all my meds to Safeway 17th. I use to go there before.
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October 2022 by Hylete F.
Unprofessional pharmacy staff lazy and liar , called this location October 10 2022 at 10:23am , to verify my vaccine appointment , the lady pharmacist who answered the phone told me right away that the store doesnt have access with the customers schedule due to privacy issue and i have to check it online my self , when i told her that this is not the first time ive done this to verify schedule she immediately put me on hold , then after more than 5 mins a guy answered the phone and help me with my inquiries and told me that they just have a line thats why the asian lady said that they dont have access with the schedule !!!! WALGREEN U NEED TO TRAIN UOUR EMPLOYEES , people call your pharmacy department because they have medical issues or questions about their medications , we dont call pharmacy just to check if u a soda in stock or something , if theres a line why cant your employee simply say they have a line and will get back as soon as possible instead of making up stories like they dont have access to the schedules that was made online why do u hire LIAR EMPLOYEES SPECIALLY AT THE PHARMACY .... No credibility , how can u trust an employee like that how can u be sure that that employee is not stealing from the company if shes a LIAR!!!!
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October 2022 by Tee J.
I felt the need to leave a good review here for both this store and its pharmacy after having a terrible experience at the Broadway Walgreens with their dismissive customer service. I have been patronizing this store for almost 10 years and the people here try their best to be helpful. This Walgreens seem to have a good stock of items and decent customer service.
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October 2022 by Stefania T.
This pharmacy will not give you prescribed medications, unless they show up on their computers. If you have a hospital print out of your prescriptions they will not accept it, even when it's for a life threatening condition.