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September 2023 by Chris Behling
This branch truly provides an unparalleled banking experience! The staff here exude exceptional warmth and consistently exceed expectations when it comes to delivering top-notch customer service. I want to express my heartfelt gratitude to everyone at the branch, but I must single out Mr. Antonio Cole for his extraordinary commitment.I visited the branch with the intention of transferring funds from a CD to a new account, but I mistakenly signed the incorrect form. Instead of the inconvenience of returning to the branch to rectify the situation, Mr. Antonio Cole demonstrated an astonishing level of dedication. He personally made the effort to visit my office, which was just a few blocks away, to facilitate the necessary paperwork. This level of service is truly remarkable and indicative of the exceptional standards upheld by this branch. Kudos to the entire team!
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January 2023 by Sowmya R.
I have a simple question but no one answers the phone in the Burlingame branch. They say to make an appt but the next appt is more than a month away? It shouldn't be that you have to go in person to get a simple question answered or that you need to wait more than a month to talk to a banker.
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March 2022 by Baran Y.
ATMs never work, and I mean never. This is definitely one of those forgotten Wells Fargo locations, despite being in an expensive downtown. Avoid this ATM, this bank, and this whole institution for that matter. BofA is around the corner from El Camino on Chapin, and Chase is just a few feet away. This Wells Fargo has always had these ATM issues and I'm done reporting because they thank me each time for reporting and promise to get it working... which never happens. And this is an issue since 2011 btw... bogus!
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December 2021 by marcello lorusso
I was just in my neighborhood branch for the 1st time I was warmly greeted the the teller,and branch manager all I need were temporary checks and they treated me like I am in there everyday it was a good feeling I wish I could mention their names but did not pay attention, but I do want to day thanks to both ?
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September 2021 by Nutjarin F.
my first time to have very good service with the Bank.I be there with no appointment but them fit me in Kristine take care me very good.and the boss she very friendly and nice to me.u can parking the car in front the Bank.but is better u need to call to make appointment first.I will be back there to c them again for sure.thank you for helping me. Thank a lot
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June 2021 by Lisa B.
Amazing service! I just drove down here to get my car serviced. Was trying to deposit a large check and couldn't via ap or atm so I needed a teller. I went to my local branch (hello, inside a lucky's grocery store...insert eyeroll here) and they're by appointment only! WTAF?! I'm a nurse so I appreciate the Covid precautions by must Daly City is making it HARD to give them my money! Came here? No wait, no lines, super courteous service...I will make the drive from now on! Shout out to Darnell and his manager.
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March 2021 by N B.
For a respected bank to be closed at 2pm on Tuesday when the hours in the door say Open is not acceptable. Citibank nearby was fully open. But not these guys. Fed up.
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December 2020 by Cathy K.
On a Monday ! 1 Teller at lunch time ! I waited 25 mins and walked out without getting my backing done !! Terrible
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February 2019 by Sherri S.
Tonight, while my family was dealing with a situation that is not typical, Ivy Chen stepped up and was an amazing help! She went above and beyond, to make sure that my 83 year old mother had her banking needs met 100% and also that she understood every detail of the transaction. Ivy's manager, David Wong helped make sure everything went smoothly and that our needs were met. THANK YOU IVY CHEN AND DAVID WONG!!
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August 2018 by Naznoosh N.
I am in love with this Wells Fargo , customer service is perfect , special Luis , thank you for always helping me with everything even playing with my 4 years old while I am signing my paperwork to keep him busy . I appreciate that , special when you were trying to help us get Russian currency . Amazing job Luis . Oh my , there are so many things that you helped me . Thank you for outstanding service Luis
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April 2018 by Greg C.
Do you want to know why Wells Fargo is always in trouble? I feel like I'm reliving George Orwell's 1984- specifically "doublespeak." So to summarize to cash a check made out to an LLC my wife and I own I had to open a bank account. So I went to Wells where we've been a client over 30 years. "Sorry to cash the check you need a business account." Ok, "what do you need to open and what are the "Fees."? "There are NO fees". Me-- " seriously ?? No Fees?? ( you remember Fees are the lifeblood of banks and Wells was hammered by the Fees for opening countless phony accounts-- for Fees. I say ok-- get my wife will enough documentation to once again prove who I am and agree again despite my bank relationship to let them check me out again. Signed numerous papers and the final one is their summary including loud and clear a monthly fee if I didn't keep $7500 in it ongoing or $10k combined but in Business Account not linking to my personal. I say to him, "excuse me but did you not say there we No Fees?" He replies "Yes" I say, clearly states here it's $14 a month." " How do you reconcile this."? Well all you have to do is keep $7500 in the account and there is No Fee." Sorry but he could have told me this before and when I asked not after my wife and I spent 30 minutes doing paperwork. I may have done it anyway and frankly I expected a fee and asked before doing anything. Bait and switch. These employees are not trained well and now I understand how and why they got in trouble. May not be any better at any other bank so be sure you ask and inspect --
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December 2017 by Joy K.
I opened my first checking account here almost 20 years ago, and I'm looking for a new bank or credit union to switch to. Some of my reasoning is because of the terrible practices on the corporate level (creating fake accounts). I completely understand that the individual tellers and bankers are not necessarily responsible for this, but I was at this branch on 12/27/17 around 5:30pm and was appalled by the bankers/tellers yelling across the bank and mocking customers. A female employee was asking her male co-worker to do his "fake smile". Don't get me wrong, I've worked in retail, I've done my share of fake smiling, but I was just really turned off by the whole thing. Then, the male employee goes on to mock a customer's complaint about a wire transfer taking too long. I understand that the job can be annoying, BUT I'M STANDING RIGHT THERE, AS A CUSTOMER!! Yikes...
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August 2017 by Janice Rensch
Customer service awesome! Only been there 2 times but both time it was a pleasant event. Friendly and helpful.
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March 2017 by Nino B.
Not sure if she realized it, but I found the teller at this branch to be patronizing. Perhaps my casual dress didn't reflect my account. I have had better service at Millbrae and San Mateo branches.
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March 2017 by Lisa Fogleman
The large marble interior is very pretty, but I was short on time during my last visit and both of the card machines were slow or not working. The parking situation in the back is strange (2 cars per space, 1 in front of the other) and we got blocked in.
