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November 2022 by Eve L.
I have shopped at Yves Delorme for several years and enjoyed the quality of the products and the treatment I received as a customer. In fact, a few years ago, I bought a bath towel that frayed at the edge after being washed. I was easily able to exchange the towel and have purchased many quality sets since.Unfortunately, last month I had a bad experience at the Burlingame, CA store. After purchasing a lovely fitted sheet, I went back for a second one. After one washing, this sheet tore in a corner seam. When I called the store, I was surprised to be told by the manager to take a picture that she would forward to the company rather than take the sheet into the store. A few days later, after hearing nothing, I called and was told my photo was blurry. I was able to take another photo (clear). When I called back, I was told I could PURCHASE a new sheet at half price and keep the torn one! Exchanges are no longer part of the company's policies!I have never experienced this treatment at another store and will, sadly, be loath to return to Yves Delorme until the exchange policy is changed back.
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July 2020 by patricia urbina
This is one of my favorite Burlingame stores! The staff is knowledgeable, helpful and accommodating. We shop here for annual Christmas gifts and for special occasions. Beautiful stuff and great people!
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November 2019 by Iryna S.
The best place in Bay Area to shop good quality French linens. Very good selections of beautiful hand crafted furniture, very soft linens. I love their quality, professionalism and friendly team.
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November 2019 by Vanessa L.
The best place to buy towels, bed sheets- made in France ...love the quality plus lots more. Come and check it out People that work at the store are friendly and very helpful......