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November 2023 by Jessica L.
Earlier this year I called a couple times before bringing my car in and spoke to a woman on the phone who was very kind and helpful. I told her I wasn't sure what was wrong with my car but I was very concerned about the cost and stressed that cost was very important. She tried to help with alternatives to bringing it in which was wonderful. I tried a few things myself (changing fuses) and it didn't help. I called and asked about how the cost would work to have the car looked at and she explained it was based on time and I was given a ballpark figure that I was ok with (a couple hundred) I made an appointment and brought my car in the next day. That morning the gentleman had no idea about my car coming in, asked what it was for (I specifically said "just for a inspection/diagnostic for windshield wipers, radio, and interior lights not working") he asked if I had an appointment (I said yes), and told me to "just to leave it". I was hesitant but figured it was a miscommunication with staff, which happens. I went to work and hours later I realized I still hadn't gotten a call about my car. As I went to call them, the lady I had been speaking with prior called me. She said they figured out what was wrong and it was $750. So I said ok that was more than I could pay today, and asked how much am I in currently for the diagnostic? And she replied "oh, no, we fixed it, I'm telling you it's done." My stomach dropped. I explained I never gave them permission to fix it, that I had mentioned to her money was a huge factor, and they were supposed to call to tell me what was wrong before just fixing it, I explained that the car was drivable without fixing it and that I would have waited until I had the money, I told her I couldn't pay that amount. To which she stammered and studdered and said they had never been in this situation and asked if I could borrow the money from someone. When I said I couldn't she said she had to call me back. When she called me back she said there was nothing they could do, the work was done. I was floored and shocked. How do you work on someone's car not knowing if they can pay?! I never signed anything, I never gave verbal permission. I was so very close to telling them to UNfix what they did but this is my car and I need it for work, I was afraid it wouldn't be put back with care or back to the way I brought it in so I was stuck. If it wasn't my car I would have made a bigger fuss but I definitely let them know it was very wrong. I was so stressed because they charge an overnight fee and I didn't want the bill to go higher so I ended up having to take out a loan and when I dropped off the money, she just said "I'm sorry". I even wanted to point out on the invoice that it was blank where it authorized them to perform work but I was so deflated and stressed I just couldn't muster the energy. What's done was done. I will never recommend anyone go or take any vehicle here ever again. Absolutely horrible business practice.
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August 2023 by Marie O.
We have a 95 Chevy Silverado and it had a big hole in the muffler. We were asking around and were given a few places. We decided on one place in Brentwood but unfortunately they said they were too busy and referred us to another place in Brentwood, but they were closed on Tuesdays and we really wanted to get this done. My husband remembered driving down Byron Highway and seeing Borden Junction. So I gave them a call. The lady answering was extremely nice took all our info and made an appointment. I am so glad the other places were too busy and not available because the service we received at Borden Junction was great. Every person we talked to was so nice and professional. They gave us a very good price for our muffler and installation and had it done so fast. And there is a smog shop on the same property. So after our muffler was installed they took it next door for us and it was smogged as well. We would definitely recommend.
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August 2023 by Regan Bobbitt
Pat. Dave , geno, have all worked on my truck top notch and reliable. They go the extra mile for you ! I was recently stranded in auburn check engine code lost the ability to change gears unable to get AAA out to help ! I called Pat desperate it’s Friday at 445 he took the time to walk me through clearing the code it worked and we made it home.
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August 2023 by 211 MOB
The staff here is top notch and they are very honest. We recently moved here and they are now out new shop. I highly recommend this place
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August 2022 by Matt F.
I charged up my AC system in my car and found a few more problems and fixed them quickly. Stand up guys and I will be using them again!
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July 2022 by Beckie Benitez
Very nice, friendly and very helpful. Their service was pretty quick and reasonable. Will go back for future needs.
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October 2021 by dixi1951
This is the best place to go get repairs for your vehicle.I have been to so many here in Brentwood Ca .I only trust Borden Junction he is excellent.
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October 2021 by Maxine N
Accommodating, reasonably priced, and honest.
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September 2021 by Pastor Pastor
Family-Owned Business, been going there for years! They always take care of us! Especially when it's a vehicle breakdown emergency! Thanks BJG Team!
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August 2021 by Rich Ostyn
Pat is great !Very helpful and quickly solving problems good solid shop .I would recommend them if you want your car fixed right !Service: Steering & suspension repair
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September 2020 by Yelpt D.
We have had a few cars repaired here and this garage is professional, quick and very fair in prices. We live in Tracy so its a little trek but we won't go anywhere else for repairs after the service we have received here.
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June 2020 by Steve Larsen
The service I requested was done on time and for a reasonable price. I will be returning for future repairs and routine servicing.
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January 2020 by Christine Noneya
This place had always done a good job and at regular price and quality work good honest people
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August 2019 by Tesla Levine
While on vacation in Discovery Bay our BMW wouldn't start - It needed a new starter. My dad referred us to Pat and of course the car started every time Pat tried it. We wanted to replace the starter anyway so we had Pat and his team take care of it. They are the nicest people and our car made it home to Washington without any problem. I would definitely recommend Borden Junction Auto.
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August 2019 by Tesla L
Our BMW needed a new starter while we were on vacation in Discovery Bay. *** and his team at ****** Junction Garage we’re able to replace the part before we had to leave and drive home to Washington. We were treated exceptionally well. I would definitely recommend *** and his team!... Read More
