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February 2021 by Bob S.
The only company that sent a representative to my house for a personal evaluation/estimation. Pleasant meeting and very thorough. Scheduled the move on the day we requested. Phoned to see how things were going and asked us to call if we encountered any problems with the movers or any other part of the pickup. Van driver called ahead and arrived on time. Very careful care was taken of our belongings and took every effort to protect our home and property. Driver kept me informed of every phase of the pickup as it was occurring. Documentation was elaborate and effective. I am thoroughly impressed with Casey Moving Systems/United Van Lines. I highly recommend this company to anyone looking for quality in a mover.
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November 2020 by Courtney P.
Casey's was used by mayflower to pack my home onto their moving trucks and then to store my items in their warehouse until mayflower picked up the crate of my stuff. A box full of purses went missing with a value of approx $3,000. I called as soon as I found out and nobody called me back. This place hired criminals to pack your stuff. The guys scratched the floors in my house and then got in my husbands face and challenged him when he brought it up, they took off for over and hour to the liquor store, broke and entire cubed storage and then stole my purses. Called and filed a police report but of course they are saying all items went on the truck. The owner never called me back. The police went there and they have no cameras in their warehouse or at the facility at all. Don't trust these people with your stuff! They won't be accountable.
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October 2020 by Gretta B.
I found out suddenly that I needed to move. I called on a Thursday and I was fit into the moving schedule on Monday! I had already boxed some stuff, but Jay personally came and dropped off more boxes and packing paper to me. I was wondering how to package art, text Jay and he told me not to worry, they had ways to handle all my art plus off shaped items. The guys who came to move were efficient and easy to work with, and they finished so fast!! Even took apart my heavy bag/speed bag stand and reassembled at the new house. Amazing service, totally exceeded my expectations!!
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December 2019 by Martha Lee A.
I called to get some shredding done. I spoke to Jennifer and James showed up in a big truck and shredded my boxes. The price to shred each box was reasonable and they were able to come out quickly to get it done. When I called back later, Nick was able to send a certificate of destruction for the job they did. They did a great job.
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November 2019 by Jen G.
They were easy to work with but when our items came to our new home many were damaged, scratches and dents and some of my husbands tools were missing. Of course we can't say they took them but we don't have them now. My husband called to complain and was told they would meet in the next couple days haven't heard since!!!
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November 2019 by Emilie S.
Short story - over billed for storage, slow and poor service upon delivery, and double charged in the end (specifics below). I would not recommend Casey Moving to anyone. Long story - This vendor was recommended by an interior design colleague for a shared project. As we are located in Chicago, I reached out to them to get information about pricing and scheduling. The process of signing a contract and sharing information to receive our items went well, but that was were any positive experience ended. Upon receipt of the first month's storage invoice I noticed we were billed for days when no items had arrived yet. After providing warehouse receipts back to them as proof, I had to ask them to prorate the invoice so we weren't paying for unused storage. Since this was a shared project with another designer, I asked them if there was any way to share the cost of storage and delivery with the other designer. They told me that we had 2 separate accounts and could not combine them. When it came time to install I scheduled the delivery with no issues. When the date got closer, they reached out asking me to change my date to match the other designer's account so that they could make 1 trip and be more efficient. I agreed. The day of the delivery I did not receive a 30-minute warning call, as requested, and in fact had to call them to ask for an eta. The guys arrived with items for both accounts (one bedroom and one dining room) well past the time window given and moved at a glacial speed removing items from the truck. Instead of removing items in order of installation (i.e. rug, then bed, then other furniture, etc.), or even our items first and other designer second (or vise versa) they removed items willy-nilly and placed them on the lawn. I ended-up bringing in our items off the lawn as we were hurrying to install. All-in-all, it took about 90 minutes to remove and install items for one bedroom and one dining room. I was asked sign paperwork that everything had been delivered, no timing or fees listed. When I received the final bill, we were charged for a 4 hour delivery minimum and gas fees. My colleague, on a separate account, was also charged the 4 hour delivery minimum and gas fees. Essentially, Casey Moving was billing each account for the same service after they asked us to combine our delivery dates for ease. When I brought this up to them, their only answer was that we had 2 separate accounts and one had no baring on the other. Where the honest charge for time and services provided was actually $277.50 total, they were charging each account $715.00. As I would have loved to pay for only the services rendered and leave the rest of the balance for them to write off, I understand good business practice and upheld my end of the contract. Casey Moving, on the other hand, lacks even standard customer service practices and makes no attempt to foster good business relationships. Thankful that I will have no future need for their services, I warn any potential clients to seek services elsewhere!
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April 2019 by Mary B.
I really wanted to hire a moving company that would do a five star job. Goodness knows I went through the motions. I checked Yelp reviews (a mystifying mix of "THE BEST!!!!!" and "THE WORST!!!!") I asked for references from friends, and got some quotes. I chose Casey because they were supposed to "do good work" and be worth the higher than average price. Moving day came. We weren't 100% packed, but they still got on the hustle and packed us up. I was happy as a clam. For some reason it took forever to get the keys to our new place, so they spent a significant part of the time waiting (NOT their fault). Then we got our keys, and things went downhill quickly. While the workers got on the hustle and worked quickly, there was a lack of attention to detail. At one point, the boss on the job asked me if I wanted them to put the boxes in the garage instead of in the labeled rooms because in his experience people unpack faster that way. I said yes, assuming that he was the pro, and had our best interest at heart. He kept me busy for the rest of the unpacking time with questions about where to put furniture. It wasn't until after the rush when they left that I noticed what a complete mess they'd made of things. They'd just left boxes wherever. I found three boxes labeled "garage " in our front room. Multiple boxes labeled "GLASS FRAGILE!!!" Had been left under boxes labeled "BOOKS HEAVY!" In the garage, no effort was made to sort the boxes at all! They were put in jumbled up stacks of kitchenbedroom1bedroom2garage that we're still unpacking three months later. Plus, when they unpacked they put the last to load first to unload URGENT to open boxes on the BOTTOM of the stack, and the boxes of things that had been in storage for months, first to pack and last to unload boxes that could wait on the TOP of the stacks. Sigh. Sometimes you get what you pay for, but I've paid a lot less for movers who were a lot more helpful.
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January 2019 by C Q.
Wow such a great place. We took some documents to shred since the wife and I let the pile literally pile up. This company was quick to take our shred stuff and get rid of it for us. They charge 6 bucks per banker box. Not bad. If you tried to shred it yourself, the time alone would be more than what you pay at Casey's. Thank you!!!
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January 2019 by Pamela B.
I would like to say that this company really did a great job! They handled our move from Modesto CA to Texas in December. They arranged everything from start to finish. We had had a bad experience with a company we had found over the internet whom was trying to keep our $2200 deposit after we had cancelled. I began looking for another company whom was reputable to put my mind at ease and handle our move without any horror stories. I contacted this company and received a return call from Clay Smith. Clay was great! He has been doing this for years and really put my mind at ease. He was prompt on getting back with me and setting up an in home estimate. He came out and surveyed all of our household goods and explained their whole process and even gave me some ways to cut costs. He got back to me with a price which he'd said was a straight talk quote which means it would not be higher than that amount. When we decided to go ahead and book our move with them they arranged to have our packers come out on specific dates leading up to our load date. The packers showed up and packed our belongings for 2 days and the mayflower truck/driver was at our house promptly on loading day. Driver was great! He called in advance to let us know when he would be there. After loading our stuff the driver gave us a run down of his route and what day he thought he would have our stuff arriving in Texas. He contacted us while in route and gave us the day and time he would arrive and offload our stuff. He showed up exactly when he said he would and all of our goods were off loaded and furniture assembled. At the end if it all we handed him the cashiers check and has a big sigh of relief! Thanks guys to all who helped to make our move a little less stressful and handling our belongings with care! I would definately recommend these guys to anyone planning a big move!
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November 2018 by Jo D.
This company was terrible to deal with. They destroyed our items in the move, then wanted to invoice us for $600 more to fix the items they broke! They didn't even strap our items down before moving us out of state!! Beware of hiring Mayflower moving, ask if they will use this terrible company.
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October 2018 by Jeff D.
This moving company failed to move my stuff in a timely manner and packed it all poorly and caused my goods to be damaged. They agreed to move my stuff and deliver 650 miles away it, took them 14 days. First they didn't have a driver for the truck even though they had almost two weeks from the time I provided my credit card and agreed to the services until pickup date. What kind of a moving company cant even get a driver for a load inside of 3-4 weeks? Next the driver they did get broke down somewhere along the way causing further delay which cost us an additional weekend with no delivery. They picked up on Sept 24th and did not deliver until October 8th, 4 days past their latest date and a full week past the preferred date. This is a very unprofessional hack outfit from our experience. Attached photos of how the truck looked upon arrival.
