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June 2025 by Mia Gonzalez
Never answers phone. Super disrespectful. DONT GO!
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May 2025 by Gisella Fortun
Never answer teh phone!! Awful service
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January 2025 by Elle Race
Great sale.
Always love this brand.
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November 2024 by Jeanette Affolter
Just bought a $1000 coat and I had the worst customer service from the manager at this location. After being a loyal customer to Burberry for more than 14 years, I will not ever support this business again and I don't recommend this store to anyone. Spend your money elsewhere. I'll also post a more in depth video about my horrible experience at Burberry to my 175,000 followers on my social media thanks to the service I received.
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October 2024 by Darren Brown
Great experience shopping here today. Visiting from London and stumbled on it. Shoutout to Eva who helped me find the most amazing coat at an insane deal. Thank you so much
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September 2024 by Rimo Seven
Prices are lower here but not by much
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September 2024 by Adrian Wieczorek
Good quality clothes. Nice and clean store. Not that much selections like in regular store but that’s an outlet. My lady like that clothes so I’m happy when she is happy. Recommend them
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April 2024 by Ershak Nia
Kept us waiting for the next available "Sales Person" while most of store workers walking around and talking and laughing with each other.
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March 2024 by Faye
DO NOT GO TO THIS STORE! WORST CUSTOMER SERVICE IN THE WORLD!
My last visit with this store, on a weekday at 4pm, not busy at that time but we had to wait 25 mins to go in. There were only two customers inside and 7 sales were just stand there chatting. 15 customers came out but no one letting new customers go in. I had to went inside and ask if they are even open or doing business? I got y'all at and said they are coming. Called the 1800 number reported the problem, I been told they will send an email to the store manager and someone will call me in 24-48 hours, no one call me. I called after 48 hours and asked for the store manager, I been told from this department manager that the store manager is not there and won't be there in the next few days! So I told her my story and complaint, she talked back to me after each of my sentences, defensive on every problem I pointed out. She just doesn't care at all! So does the company! I understand there is a line outside the store, not only Burberry does that, Prada, Gucci, all other luxury brands do that also. But never a 25 mins wait when there are only two customers inside and 7 sales we're chatting and not working. This brand doesn't care customer service. I will not go back to this store or not even purchase from Burberry anymore.
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February 2024 by Ash Kaura
Empty store, crazy wait times. You guys aren’t that high designer to have a line with an empty store lol
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January 2024 by Baheya K
Great staff and helpful
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December 2023 by Mario E.
Daniel the manager was rude ass person all they care is about making a sale i came a day before he said he will honor within 24 hours the 20 percent if you make a purchase over 750 i made 900 next day i came he said no !!! I am posting this and take in it above action guaranteed also there us no sign in store displaying returns or exchanges
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December 2023 by Adelfo Flores Flores
my wife bought me a shirt at the burberry store
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December 2023 by Maria Sanchez
Burberry is horrible. I bought my daughter a purse that cost 1,400 dollars and is peeling. The purse was bought on February of this year 2023. I called the store to see if they would be able to fix it or do an exchange they said "NO."I bought a purse from Tory Burch and they were able to exchange my purse. Never buying from burberry again....
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December 2023 by Adrian O.
Very bad costumer service. Even the manager had a bad attitude with more than one client.
