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March 2025 by Allona Haynes
Was double charged for the same wallet by Chavez, I am from out of town so there isn’t even a way I could get a refund.
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July 2024 by Marcellina Garcia
Quality isn't what it use to be. Workers there are great and can't complain about their service at this location. But as I said just not what it use to be...
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July 2024 by Angelica Moran
Next time you're there ask for Marci 😊 she's wonderful! She's always keeping me updated and let's me know when my favorite pieces are in. She's super friendly and even helped my hubby get the two totes I wanted for our anniversary. It was a wonderful surprise 💕 the store always has a great selection of bags and accessories and there's always a promotion so you're never disappointed.
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May 2024 by jasie shugar
Amazing place to go shopping, Good deals. I bought a pair of sunglasses, and they were slanted upon opening them, after having left Palm Springs… the manager took it in her hands and drove to San Diego where I was the next morning and made the switch for me. That was very professional and generous.
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April 2024 by Jarod P.
Great selection and value, but what stood out most was the EXCELLENT service! A young lady by the name of Jay absolutely made our day! It was my wife's birthday and we were shopping all day to find her a new purse. Unfortunately we didn't have any luck at the first 10+ stores we visited, but that all changed when we were greeted by Jay at Marc Jacobs. The store was packed, but Jay was patient and insightful while helping my wife and 3 daughters find exactly what they wanted. We ended up leaving with multiple purses, wallets, and accessories, all of which Jay added her expertise. The world needs more workers like Jay - I'd hire her in an instant! Kudos to the Marc Jacobs leadership team for hiring her - we'll be back!
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February 2024 by samer samer
Marcellina Garcia was of great help, and special thanks to her
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February 2024 by Nhi T.
Items ranged from 30-50% off, some bags are even $99. As of 2/24/24, spend over $250 before tax and receive an additional 20% off. Can be combined with other promotions such as 30% off. A $395 purse advertised as 30% off, will receive an additional 20% as well. Associates were welcoming and let us know all the promotions offered.
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January 2024 by Carolina J.
Went in to browse and possibly purchase a bag last week, was interested in seeing what they had in store but my interest quickly disappeared after entering such an unwelcoming environment. I was the only one shopping in the store at the time but was not greeted with a welcome instead just quick glances from the two sales associate working. Rather than provide customer service the two hispanic women, one middle aged and short the other taller and quite young, continued to gossip amongst themselves about their own coworkers, unknowing that I understood spanish as well. After walking around in the store they finally came to talk to me after I picked up a bag, obviously only interested in a self serving type of way. As a business owner myself this experience bothered me so that I declined their offer to get a new bag for me. Company tip, please choose more qualified/respectable workers, it is obviously tarnishing your image.
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January 2024 by ricky castro
Had an amazing experience with Nykhia! She was an absolute pleasure to work with! I have been hunting down a Marc Jacobs monogram set and she had it at her store! She was able to email me a pay by link and ship it to me all the way on the east coast! I highly recommend visiting the store or even calling to place an order! Thank you so much again Nykhia! You rock! ?
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December 2023 by christine rouse
This review isn’t about this store!! It is about the TOTE BAG but I couldn’t complete a review on their website. I loved the bag when I bought it but it quickly faded: within 3 months. Then I submitted request for new bag and they provided it. They provided me with the following directives:“We do not recommend spraying chemical on product. To make sure your bag remains beautiful for as long as possible we recommend this item be handled with special care, gently and avoid over exposure to direct light, moisture, and oily products.”As soon as I opened new bag, it was crinkled at corners and in my attempt to unwrinkle it I noticed that rubbing my finger on material I stay makes the color fade.This bag is perfect size and look but I suggest only leather-not canvas.I will say this, the MJ staff that handled my claim was wonderful and I appreciate the one exchange.
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December 2023 by Waldin Gonzalez
Good selection of merchandise
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November 2023 by plan&simple
karla was very helpful , staff super friendly ! would definitely come back :
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October 2023 by Jaz ..
I walked into the store with great positive intentions of buying my mom and I a purse, during my visit I encountered a small issue which seemed to bother my mother a lot. EDDIE seemed to assume we weren't gonna buy anything maybe because we didn't look like we were or maybe we just kept asking about the price a lot. It seemed funny to me that a grown man would say that to a 17 year old girl. How awful it is to shop in stores with men like these besides the fact he wants to stare at my toes, like my big toe won't sock him and as if my middle toe won't tickle up his ass. Anyways if he comes across this I hope you'd like for me to buy you anything you'd like, also if anyone of you ever come across this same issue feel free to reply to this review or like. Thank you
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August 2023 by yadira Martinez
Highly recommend not doing any business with this brand!! I purchased a tote bag that came out defective and it faded so fast. They claim they have a 1 year warranty but it’s a hoax. I had my bag less than 6 months , used maybe like 3 times & it’s already brown . I expected more from a “high end” brand with a purse being over $200. Customer service did nothing for me, they basically said that it’s normal for this bag to fade. Absolute garbage quality and customer service.
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June 2023 by Jhunie B.
Very cool and nice place,I would like to go back soon and bring my kids.I will planning to go back next month before school start.
