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January 2024 by J. M.
This is a review for the Pharmacy and one specific pharmacist (skinny, white dude--yes, I said it because he is rude and I have to wonder, given some of the other reviews from POCs), Spencer Brown. I went to Urgent Care today at 10:30am. When I was discharged at 11:00am, the doctor told me that I had 3 prescriptions that he would call into the pharmacy right away. Cool. Albertsons is NOT my preferred pharmacy but it is in the same city as my neighborhood whereas my preferred pharmacy is not. Seeing as how I was at Urgent Care, I just wanted the medicine quickly. Since it usually takes some time to make all of that happen, I went home and took a nap after my appointment. I had another appointment that afternoon and decided to stop by Albertsons pharmacy on my way to grab my meds. I thought my plan was pretty good. How wrong I was. Never again. At 3:50pm, I stand in line and wait my turn. When I'm up, I ask for the medicine. The cashier looks. She can't find it. Asks the pharmacist for an "urgent fill". He tells her it's going to be 30 minutes she repeats the message to me. Out loud, I say, "Oh, I'm surprised by that." The pharmacist hears and retorts, "Well, you shouldn't be." Yes, yes, it was a retort. Feel my blood pressure rising right now after his comment. The cashier wasn't rude and neither was I. I wasn't yelling. I wasn't angry. I was bewildered. My Urgent Care visit discharge was at 11:00am. This was almost 5 HOURS LATER. It still wasn't ready and, when asked about it, it moves to the "urgent" category, delayed for another 30 minutes--which I didn't have. This dude, who is an absolute BLOWHARD with zero, ZERO customer service skills, proceeds to medically mansplain how the process works. Our conversation goes a little something like this. Him: You shouldn't be surprised because unless you call it in and tell us its urgent, it goes into a queue of a couple hundred people and we get to it when we get to it. Thirty minutes to fill 3 prescriptions is like really fast. Me: Umm, so you're saying that I, as the customer, had to call in? I didn't know I had to call it in as urgent." In a moment of sheer, unmitigated condescension, walking backwards as he walks away shrugging his shoulders, he offers this final retort, "well, now you know." I have never wanted to go SCORCHED EARTH on someone so much but I did not have the time. I did ask for the Manager--who was off-duty--and got the number for Corporate CS. Spoke to a lovely woman on the phone but, since I was in the car, of course we were disconnected before I could finish the complaint call. A few things to mention here-- 1). If I had walked into the pharmacy at 11:05, I could see him being annoyed that I would expect my meds to be ready. Again, 5 hours later, this was not the case. 2) I.went.to.URGENT CARE. I didn't forget to call in my acne medication. There's no internal expedition process? Wild. 3) If the Urgent Care team had forgotten to call it in, again, it happens and I can almost promise is THAT were the case, I would have told upfront. UC did not forget. They called it in when they said they would. Albertsons apparently did not make the connection that it was an "urgent" request when an Urgent Care facility called it in. 4) Speaking of calling it in, according to dude, while he was doing his best to shame me, I had to call it in. The implication is that it was MY fault my medication wasn't ready. Ummm, no. I didn't treat myself. I certainly don't have the ability to call in any medication nor any RX forms from the doctor. 5) His language that I "shouldn't be surprised" is ridiculous at best as it does not match the explanation. Instead, it assumes that what he is explaining is commonly-held knowledge. The average person knows and I am the anomaly. Pretty sure most people do not. Plus ... 6) The information he shared wasn't even relevant. He basically gave me a BS answer from start to sto
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December 2023 by Serouj P.
We just bought a house in the area, im fully aware that this is a predominately white area - we live 2 miles away both times my family and I have been to this location the cashiers have treated us poorly. They literally completely ignored us and spoke with the white family in front or behind us, they also completely ignored my kids and only spoke with the other kids. I get it, I know where I'm at but this is unacceptable. On my next review I will leave names and pictures of the racists cashiers. Also, when I asked how to sign up to the Albertsons rewards membership one the cashiers very condescendingly told me to Google it and wait 24 hours and dismissed me.
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November 2023 by Cecilia R.
I want to give a shout out to Albertsons, particularly this store. Today was daylight savings and I did not turn my clock back... I got to the store I'll say around 645 and really it was 545am!! But they had the doors open for us early risers who forgot to turn the clock back. The store is always clean... and the bakery is heads and shoulders above some of the other chain stores, like Vons I love the 4U deals --- I work that app like nobody's business! They have very helpful employees in each section that they oversee. And I love it when a Starbucks deal comes out on the forU app and I can end my shopping session with a nice dessert like cup of fancy coffee. I drive from Westlake Village to shop here and it's worth the drive! I found it out that one of the barista's in the Starbucks café has been a barista for 23 years... Wow, that's commendable. So if you go to the Starbucks, you know you're going to get a great cup of fancy coffee. Kudos to the managers and employees that work here.
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October 2023 by Alex Tito
Sometimes overpriced, but really good working time.
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September 2023 by P D.
Went to the Calabasas location at 10:22 AM this morning to get some salmon and there was none in the case. As a matter of fact there was a person just packing ice in the fish case so I waited and another person walked behind the meat counter while I continued to stand there. Neither asked me if I wanted any help, so I asked the one packing ice if she had any of the fresh salmon. She asked how much I wanted and I said about this much and she replied "about a pound". I said okay and she came back with one piece of salmon stuck it in a bag, weighed it, wrapped it and handed it to me. I never saw the fish I was buying, but I did ask if it was fresh and got the reply "It's always fresh". I went to the open fish case so I could choose the salmon from the display, I had no idea that one piece would come out and be wrapped before I could see what I was getting. I bought it took it home and I am quite disappointed as the salmon was quite strong smelling, had a very fat belly so I had to trim a good portion away and cook it today as it would have never kept until tomorrow. I'm not sure why the fish wasn't on display today, perhaps someone called out. However your lack of service, made me rethink my choice of where to go next time. Sorry, Albertsons you lost a customer today.
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September 2023 by Eric B.
The BEST pharmacy hands down! I transferred my prescription to this pharmacy a few months ago because CVS treated me very bad. I've had 17 surgeries on my spine and I require a daily dose of pain medication to get through the day. My drs prescribed me opiates for this. At CVS they treated me like a drug addict every time I had to fill my prescription. They made it very difficult and I had to jump through hoops monthly. Finally I came to a situation where I had to find this medication elsewhere, so I started calling around. I ended up speaking with Spencer at Sav-on and he was amazing. He understood my situation and offered me a solution. He treated me with respect and dignity, knowing that I was in pain and didn't deserve to be treated like a criminal. Since then I've encountered Mira another pharmacist and she too was kind and very helpful with my needs. It's becoming more and more difficult to obtain medication like this and Sav-on is going the extra mile to help people. Not all people take opioids to get high. There are thousands of people who need it just to get out of bed in the morning and put food on the table for their families. Thank you Sav-on for your help and support. And triple thank you to Spencer and Mira for your continued support and understanding. ~ Eric
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September 2023 by The C.
[Sept. 2023] Manager Javier: Like a Neighbor. Went above and beyond to make a sad kid happy. Thanks, Albertson's!
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August 2023 by luigi antonini
snob workers just like the nyc wannabe residents ...
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July 2023 by Dianelle
Bakery staff is rude, incompetent, and totally unprofessional.I asked for a simple order, and the person answering the phones clearly had challenges understanding a simple order, and I asked multiple times to speak to the rude woman with whom he was trying to convey my request. When she finally got on the phone, she was completely rude, lacked professionalism, and demonstrated a severe lack of customer service.The corporate team should really consider training the staff better.
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June 2023 by D. L.
Bakery staff is rude, incompetent, and totally unprofessional. I asked for a simple order, and the person answering the phones clearly had challenges understanding a simple order, and I asked multiple times to speak to the rude woman with whom he was trying to convey my request. When she finally got on the phone, she was completely rude, lacked professionalism, and demonstrated a severe lack of customer service. The corporate team should really consider training the staff better.
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May 2023 by Sarah R.
I've been going to this Albertsons for awhile so it's about time I review! They actually have pretty consistent deals either offered automatically or through app coupons. So make sure to check those and save some $$$. Produce seems fresh and have found lots of pretty gorgeous avocados. On occasion, some of the plant based meat options can be low in stock or out of stock but hey that just means they are super popular and I love that! Plus I usually find a back up that's doable. Service at the checkout counters and self checkout is absolutely wonderful! Everyone I've encountered has always been helpful and smiling and all that great stuff. I've also picked up a few prescriptions from here. Service at the pharmacy isn't as good in comparison but nothing horrible or anything. Also make sure to check their hours- they close for lunch. The Starbucks inside is hit or miss. So often there's no one there. But there's an actual Starbucks in the same shopping center so if you're looking for a pick me up it's just across the way. The store is clean, well organized, and honestly never too crazy busy ;) Great parking situation - always plenty of spots available in a large lot.
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May 2023 by Anissa M.
This store was truly a disappointment. From the outside it looks nice and very big. But, they were out of stock on everything!! Produce was either old as can be or out of stock. Make sure to check expiration dates on everything! Young cashier was friendly but took forever to ring up my purchase. This location definitely could take some notes from the Newbury Park location.
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May 2023 by Jonathan Blank
They offer clip deals for discounts.They offered honey turkey on their clip deals. But the price was the same everyday price. When I asked as to why, the worker said that "clip deals" are not always discounted. If so, then why include them in "clip deals?"
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April 2023 by Michele R.
This Albertson's is honestly the best I've seen. Everything is showcased very well, with all labels facing forward. But, more importantly, the service is fantastic! Patrick went out of his way to make sure I got the vegetable medley I was looking for. He had someone make up my vegetables on the spot. His service and the service from others in the store is always so helpful, warm and inviting. Thank you for makjng my shopping experience wonderful today! Ill be returning because of Patrick.
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April 2023 by Sheri S.
It's a headache everytime I go there. There is a checker named Ray who always makes mistakes and clears the total before the phone number and have to be rang up again. Yesterday was the 4th time in a row and she just makes excuses that it's my fault. Dan is amazing and witnesses this several times. Pleaae train your employe Ray to ring correctly. Not to mention I'm over charged on several occasions when your sale prices don't ring. Yesterday again was another time and was over charged by 7.00 this time around but now refuse to go back. I will make the drive further to avoid this store