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January 2024 by Charla C.
Came to this place after I just moved to the area. our old dry cleaner would charge maybe 5-10 dollars an article of clothing . I go to get the bill from them .:::: 27 dollars per piece of clothing . 150 dollars to clean six articles of clothing .... I've never heard of or seen anything like it . on our reciept they had no pricing . You can get it done cheaper at five star resorts . Needless to say never coming back here again in my life . Stay way clear . I learned my lesson read yelp before going anywhere Because it seems everyone here has the same opinion .
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January 2024 by Azzie F.
Have been coming here for years and they have lost a couple of things in the past. This time they lost a top I purchased purchased out of the country and at first they pretended they never had my top then after days of going back and forth they accused me of fabricating that I even dropped it off! Now they are acknowledging it but I have to prove that I brought it in! I don't see how! Just know that this place is not trustworthy and won't take responsibility.
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January 2024 by Liz O.
The staff are friendly and when we dropped off a load of work clothes for dry cleaning we told them that all the kacki pants and jean's had to be dry cleaned. They washed them and they are all ruined - 3 pairs of expensive pants. We will not be returning.
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December 2023 by barry rogow
Expensive
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December 2023 by Dor Leibovitz
amazing job. a little bit long waiting
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December 2023 by Dr. Eyvonne Hinton
This is an amazing cleaners . I am greeted with grace every time i take my clothes there. The staff is very friendly. I always use the seamstress and she is the absolute BEST!!
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December 2023 by Danielle
I’ve brought a few pieces to Fazio’s for alterations and they do a great job. Very nice team and they always go above and beyond.
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December 2023 by Michelle Uziel
They are really great at getting out my makeup stains, and the seamstress did a rockstar job on my recent item, especially under a tight turnaround!
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December 2023 by Rebecca V.
I really wish I would have read the reviews prior to dropping off a brand new pair of pants to be hemmed. The tailor was extremely rude during the entire interaction -- rolled her eyes at me when i asked if i could have the pants back in five days as opposed to ten. Picked them up and the job seems like it was done with spite! She ruined a perfectly new pair of pants. Be warned! There are much better places that take pride in their work.
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December 2023 by Brenda Kwanis
A wonderful local business that provides impeccable service and is a great member of the communityService: Clothing alterations & repairs
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November 2023 by Oleg Rikhtman
Called this cleaner and asked how much is dress shirt cleaning. Answered $5.25Brought the shirt to them got receipt and asked to pay. Women on reception said no, you will pay at pick up time. When I came to pick my shirt up the price was $12.28. I asked her why is the price almost triple of the price you told me over the phone and got trick lying answer: $5.25 is price to wash but dry cleaning price is $12.28. I want you to understand me right it’s not about the money but it is tricky customer service who provides you with false information to get your business. That’s why they didn’t want to take your payment when you bringing your stuff and you have to pay absolutely different price at pick up. This is their business strategy. I won’t use their service anymore. Sick and tired of the world based on people like this.P.S. This is story continues. I opened my shirt today and I’m in shock! The shirt is 2 sizes smaller than I brought it to this ugly business! One side of the shirt is shorter than other! I have a party tonight and I don’t have my shirt to go there! This is Italian very expensive special shirt for my blazer. I AM SHOCKED!Service: Organic dry cleaning
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November 2023 by Alan Chang
So this is just about the alterations at the Calabasas location and mainly just the tailor. I'm sure the dry cleaning is fine based on other reviews. Everyone I met at the front was super nice.I went to get some simple cotton khakis hemmed. The front desk directed me to the tailor. I walk over and she's just talking to her friend for a couple minutes. Okay cool maybe she's got an order. They're just chatting about her family now and its been a couple minutes now so I just speak up and say I need to get my pants hemmed. She glares at me and just continues talking to her friend. Finally she says "What?" as if I'm bothering her. I just repeat myself and she just says to put them on. I look at her and ask "Is there a dressing room?" She just rolls her eyes and points behind her which I guess was a door. Hard to tell when all the walls and doors are windows.I put them on and walk out, she's no where. Wait another 10 minutes looking like about to put on a polo with my khakis and start manning the cleaning presses. She finally returns and gives me a pickup check for 10 days. Okay fine, pretty unprofessional and I would never dream of treating my clients this way but maybe she's good at her job.After a week and a half for a simple cotton khaki hem job I come back, fee is $38 and they're not even ready. After 10 days. Good work takes time I guess. She pops up and says she can do them in 15m. Wow makes me feel real glad they're charging that much AND she's now going to rush the job?I just left. I just rebought the pants and am going to have my other tailor do them. Fazio can keep my pants as long as they don't get my money or any future business. I should have listened to the yelp reviews, maybe the cleaning is good but I'll never know since I'm never doing business here.Services: Alterations
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October 2023 by Alan C.
So this is just about the alterations at the Calabasas location and mainly just the tailor. I'm sure the dry cleaning is fine based on other reviews. Everyone I met at the front was super nice.I went to get some simple cotton khakis hemmed. The front desk directed me to the tailor. I walk over and she's just talking to her friend for a couple minutes. Okay cool maybe she's got an order. They're just chatting about her family now and its been a couple minutes now so I just speak up and say I need to get my pants hemmed. She glares at me and just continues talking to her friend. Finally she says "What?" as if I'm bothering her. I just repeat myself and she just says to put them on. I look at her and ask "Is there a dressing room?" She just rolls her eyes and points behind her which I guess was a door. Hard to tell when all the walls and doors are windows.I put them on and walk out, she's no where. Wait another 10 minutes looking like about to put on a polo with my khakis and start manning the cleaning presses. She finally returns and gives me a pickup check for 10 days. Okay fine, pretty unprofessional and I would never dream of treating my clients this way but maybe she's good at her job.After a week and a half for a simple cotton khaki hem job I come back, fee is $38 and they're not even ready. After 10 days. Good work takes time I guess. She pops up and says she can do them in 15m. Wow makes me feel real glad they're charging that much AND she's now going to rush the job?I just left. I just rebought the pants and am going to have my other tailor do them. Fazio can keep my pants as long as they don't get my money or any future business. I should have listened to the yelp reviews, maybe the cleaning is good but I'll never know since I'm never doing business here.
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October 2023 by Oleg R.
Terrible service ever! called them and asked what's the price to dry cleaning dress shirt and got an answer $5.25Brought my shirt got receipt wi $0.00 and asked to pay. Reception person said you will pay at the pick up. When I came to pick my shirt up the price was $12.28. asked why is the price almost triple than you told me over the phone and she said $5.25 is wash but dry cleaning is $12.28Ok. when I remove my shirt from plastic bag at my home I was shocked. My shirt was 2 sizes smaller and one side shortMer than another one. This is Italian expensive shirt $350 and I had to cover it in plastic bag and throw in trash can. I think Calabasas Fazio cleaners washed my shirt in hot water and destroyed it.First: their business strategy is provide their customers with wrong pricing to get more customers and then when you come to pick your stuff up you will get tricky transaction like I didn't understand yo when you called. But it's not ab the money but they destroyed my favorite shirt and no responsibility from this ugly business. I will never use their service again and suggest you to go any other dry cleaners to clean your stuf.
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October 2023 by Megan Romero
Dropped off my items on a Monday morning and was told it would be ready the following week on Tuesday after 5pm. I came in the next week on Tuesday morning thinking they might be able to give it to me earlier and i handed my receipt to the lady and she gave it back to me and pointed at the date and i replied back saying that was today. She then said to “come back after 5pm”. I came back later that day after 5pm to pick up the 4 pairs of pants i had dropped off a week ago to find out that not only could i not take at least one or two of them with me but, none of them were finished. The tailor had not started on any of the items i dropped off a week prior to the pick up date. The tailor and another lady told me to come back the following morning as my items would then be done. When i came back the tailor was unsure of which items were mine as she told me she lost the tags to my items so she wasn’t sure which ones belonged to me. I did get all my items back in the end but over all poor poor poor service here.
