If I could give 0 stars I would. My horrible experience with them is on par with the poor customer service that they have. Do yourself a favor and save the disappointment and heartache dealing with them.Edit to response: stop lying to make yourself look good. I reached out for assistance and was provided with nothing. You... read full comment
January 2024
Customer service response time is excellent. You should feel very comfortable shopping with Feature.
December 2023
Ordered the wrong size by accident and emailed them immediately asking to for a refund and since they took 7 hours to reply the order already processed. If the customer service is as bad online as it is, I can’t imagine what it’s like in a brick and mortar store.
FEATURE has provided iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
