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March 2024 by Jane Ramadan
After a terrible and toxic experience at the UPS Location at 20929 Ventura Blvd., Woodland Hills, I decided to go to this location to return some Amazon packages. There were extremely nice, helpful and quick. This will be my location moving forward. It was a far better experience than the store in Woodland Hills.
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July 2023 by May B.
Sheila is so efficient and quick! I had so many packages to return and she was so patient. The employees here are always very friendly and great clean location!
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June 2023 by D.B. Reynolds
I use their services all the time. They’re efficient, helpful, and always friendly.
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May 2023 by Zean C.
Customer service is great. Always friendly and helpful. Very convenient location next to Gelson's and M. Fredericks. Not much line - but If there is, they have enough staff to go through the customers waiting in line quickly. It id my go to neighborhood UPS store.
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March 2023 by James A.
So thankful this business is open till 6:30p and will work with me past COB. I've worked with both ladies at the counter and they're super nice, very communicative and go above and beyond to ensure the goods reach the destination. I had a lot to ship and was blown away at how little it costed. I was also very impressed with her handling of the customs form. I'll using this place more often, the convenience and politeness of the staff is incredible.
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December 2022 by Irving S.
A very sleepy looking employee informed me that to print the return label for an Amazon return she hat to charge 2.50. There's a first time for everything? Bye.
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December 2022 by john gartman
Best UPS store in the area. Super friendly and helpful ?
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November 2022 by Leslie June
I had to take a minute to share my wonderful experience. People are always so quick to complain but rarely take time to give praise. My experience at this store was second to none - all thanks to Esmeralda.I was visiting from Ft. Lauderdale and needed to ship a birthday gift home. It was an awkward size item but Esmeralda went above and beyond to help me find a solution. She was patient, professional and incredibly kind. I hope the owner of this store knows what an asset she is. Seriously, customer service these days is awful at most places with employees doing the bare minimum to fulfill their job duties. It is very obvious that Esmeralda takes pride in her position and does what is needed to make sure all of her customers are satisfied.My package arrived yesterday in perfect condition.Time to give her a raise!
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October 2022 by Leslie Katz
I had to take a minute to share my wonderful experience. People are always so quick to complain but rarely take time to give praise. My experience at this store was second to none - all thanks to Esmeralda.I was visiting from Ft. Lauderdale and needed to ship a birthday gift home. It was an awkward size item but Esmeralda went above and beyond to help me find a solution. She was patient, professional and incredibly kind. I hope the owner of this store knows what an asset she is. Seriously, customer service these days is awful at most places with employees doing the bare minimum to fulfill their job duties. It is very obvious that Esmeralda takes pride in her position and does what is needed to make sure all of her customers are satisfied.My package arrived yesterday in perfect condition.Time to give her a raise!
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October 2022 by Leslie K.
I had to take a minute to share my wonderful experience. People are always so quick to complain but rarely take time to give praise. My experience at this store was second to none - all thanks to Esmeralda. I was visiting from Ft. Lauderdale and needed to ship a birthday gift home. It was an awkward size item but Esmeralda went above and beyond to help me find a solution. She was patient, professional and incredibly kind. I hope the owner of this store knows what an asset she is. Seriously, customer service these days is awful at most places with employees doing the bare minimum to fulfill their job duties. It is very obvious that Esmeralda takes pride in her position and does what is needed to make sure all of her customers are satisfied. My package arrived yesterday in perfect condition. Time to give her a raise!!!
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August 2022 by Stephanie Cooper
Polite and patient perfection in customer service. We love these folks! I’m they are not open today, Sunday, but these people are entitled to a day of rest!
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July 2022 by Brick P.
I think that this is probably only the third review I've ever left for anybody. But I had a wonderful experience with them this past week for a very important job. Esmeralda and another woman were the ones who helped me. I injured my ribs badly and have trouble breathing as a result. I've been putting off getting surgery because of the virus circulating. It was 104° and blistering hot on the black asphalt. Esmeralda saw that I was distressed and got me a chair to sit on while she took care of my needs. I had two packages that were sent via UPS to my home address because I was at home and I needed them for a project that we're doing for a film about NASA. They were monitors for a space capsule mock up. Not only did she track them down, but held them for me until closing time and even helped me out to the car! This is absolutely the last time I'm going to go to anywhere having to do with UPS or USPS. The same thing happened with AAA forty years ago. Once I used them I never went to the DMV unless I absolutely had to. Kudos to her and the staff. It's hard breaking up a relationship like I once had with the post office! But this is way better. They literally saved my chops on multiple fronts.
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July 2022 by John Kennedy-Farrell
I could not be happier with the kind and professional service that I received here from Margot Franklin and the rest of the management at this store. I was trying to arrange for a complicated shipment, and they not only went above and beyond but also advised me in order to help me save as much money as possible. I highly recommend this store.
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June 2022 by amy caplan
Always exceptional service gracious hospitality and phenomenal staff
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April 2022 by Ma Erskine
The ladies were really nice and helped me with everything.
