-
February 2020 by Jay K.
Amazing service, looks like the new manager knows what he's doing.. Always coming back for my personal and Business work at this location
-
October 2016 by Snidely W.
And now back to a 2 star review for uncaring, insensitive "that's our policy" type customer service. After attempting to add my newly wedded spouse to the account, they made me jump through flaming hoops just to add her name. You would think that this would be a fairly simply procedure but they made it into an ordeal. When the procedure became overbearing and instrusive I gave up, walked out and 20 minutes later opened a new account at another bank without ANY, I repeat, ANY of the same aggravation. The manager on duty, who was fully aware of what was going on, simply chose to keep her head down and ignore the situation. Unfortunately, in a small town like this, choices are few and far between but I would rather bank anywhere else than do business with a bank that obviously has so little regard for its customers.
-
March 2016 by Robert H.
Well, Bank of the West, you've managed to do it again. First you made it impossible for me to DEPOSIT money with you and now you want me to jump through flaming hoops to simply add a new name to my account. I might suggest you change your slogan from "Dedicated to our customers" to "We don't really care about you and want to make your banking relationship with us as difficult as possible!" After a frustrating, invasive and insulting visit to your branch today, I left in a huff, went directly to another large multi-national bank and set up a new account without ANY, I repeat ANY of the same problems. Both of my accounts will be closed as soon as possible.
-
March 2014 by Wine S.
Top notch service a complete pleasure to do business with this branch. The branch manager is exceptional a true polished professional. I'm always greeted with a smile and any questions I have are answered quickly. I've had a personal account with Bank of the West for years. I've now bought my business accounts here too. The Calistoga branch is truly a gem if you don't feel this way about your bank well maybe you need to try this place.
