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March 2024 by Stephanie B.
Absolutely horrible -- don't go with them. They never pay a claim or help, they only want to collect your money. Horrible customer service!! Won't respond.
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March 2024 by Lenny M.
Just a heads up if anyone's looking for insurance, you do not want to be with this company. They will let you down time and time again, their irresponsible, and the only time they contact you was when they want money I don't think they've ever paid a claim for anyoneand I actually think they're pretty goddamn useless stay away
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January 2024 by Christine Leech
Rude and sarcastic: The woman in vehicle registration acted like she couldn’t get rid of me fast enough
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November 2023 by Tony Ruiz
Always a pleasure not having to wait in the long Dmv lines.
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September 2023 by Laren B.
I got auto and home insurance with AAA and I and paid for it a month early. the day before it was to start the agent called me and said they were cancelling the home owners insurance because of overhanging trees on the property. I had uploaded photos of the whole house a month prior so it would have been nice to know then. I asked my agent to have his boss call me the next day and he said he would first thing in the morning but he never did. I caution against using them because of this and the fact the car insurance was double what I was paying with Farmers. I have been a AAA member for 14 and I am not happy with them.
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July 2023 by John Morehouse
Bryant assisted me with an out of state vehicle transfer. He was very knowledgeable and helpful. I was in and out with new plates and registration un under 20 minutes.
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July 2023 by Mayra Solorio
Worst place to be insured. I had been with AAA for 5 yrs until they scammed me they canceled my coverage without me even being aware then after the 30 days they call me to reinstate my policy but first I had to give a down payment of $748 and go from paying $150 to over $200 a month. Come to know that I'm not the only one there doing this to they're doing this to try and raise what your paying so pls be aware because they do not care about you
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April 2023 by Montoya Johnson
AAA set me up with Bristol West because I had no insurance coverage during a time frame I owned no vehicle. The company they set me up with has not sent my physical documents as I requested and needed for the DMV, they have no way to contact them, they don't answer their phones or respond to faxes. This is disgusting and I blame AAA, I'm already looking into legal aid to see if I have a case to sue AAA and Bristol West for emotional distress. Avoid AAA and run if they suggest Bristol West. Also AAA told me they could get me insured and never told me it was through another company, I didn't find that out until after my payment was taken by a AAA agent. Very deceptive of you AAA So Cal
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March 2023 by Kimber Bell
Scanned and uploaded all our info online to the DMV to transfer title on a used car we purchased. 3 days later we received an email to mail everything in. We decided to go to AAA and see if they could speed up the process! We are now BEST FRIENDS with Heather!! Somehow she did her magic and walah!!!...we will have our title in the mail in a few days! Thank you Heather!
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February 2023 by John Sinker
Happy warm greeting. Waited only about 2 minutes, then Heather came for me. Understood my problem and resolved it quickly.Being an over 25 year AAA customer makes me want to never leave.
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January 2023 by Christian Reeder
Heather helped me today with my car registration and she was absolutely phenomenal. Very kind and easy to work with. Highly recommended.
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January 2023 by Dean Patterson
Great place to get DMV items taken care of. You can also book trips here. Great to be a member.
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January 2023 by Maya Kile
You do need to pay in cash or use a Visa credit card. They do not accept debit cards or other credit cards. Just a heads up.Updated review:. Went to pay my car registration at 8.5 months pregnant. Got asked if I was pregnant, I said yes then the employee, a male proceeded to ask if I was afraid of dying during child birth and would I consider life insurance because, " anything could happen". This is NOT okay. How dare you . And now they won't stop calling and harassing me even though I've said multiple times I do not want life insurance and I'm offended by how it was offered. Fear mongering to get business is NOT OKAY.
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January 2023 by M. R.
Went to pay my car registration at 8.5 months pregnant. Got asked if I was pregnant, I said yes then the employee, a male proceeded to ask if I was afraid of dying during child birth and would I consider life insurance because, " anything could happen". This is NOT okay. How dare you . And now they won't stop calling and harassing me even though I've said multiple times I do not want life insurance and I'm offended by how it was offered. Fear mongering to get business is NOT OKAY. STOP CALLING ME!!!
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December 2022 by Ravi Govil
I have been a member of AAA for the last 36 years. Their services for car towing and flat tire etc are great to have when you have an emergency! AAA has expanded to provide many other services.They can save you a trip to DMV for real id or renewal of license. Their travel services can help plan your next vacation and provide maps etc.You can use their insurance services for home, auto.They offer life insurance too along with various annuities for investment.I had to change the insurance papers. They not only did the work and made copies for me but they also faxed the paperwork. That's going beyond expectations!
